Jobs in Canada

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Added 6 mins ago
SE
Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
In this role, you'll shape products from the earliest stages of market discovery, product definition, and business case development through hardware and software engineering, certification,…
Added 7 mins ago
IM
Senior Manager, Technical Support
Ingram Micro
Mississauga, ON
- $150,000 to $165,000 CAD / year
- Full-time
Use support data and customer feedback to find recurring issues, and work with AWS, Product and Engineering to fix them at the source.
Added 7 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
…established in 1980 operating as Bakers Delight in Australia and New Zealand, and as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New…
Added 7 mins ago
O
Vehicle Inspection Manager
OPENLANE
Toronto, ON · Brampton, ON · CAN - ON - Brampton (Toronto)
- $95,000 CAD / year
- Full-time
Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly
Added 22 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
…established in 1980 operating as Bakers Delight in Australia and New Zealand, and as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New…
Added 22 mins ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- Full-time
The Account Development Specialist is the image, face, and voice of NAPA. You are accountable for building and maintaining quality business relationships with existing and new customers by…
Added 22 mins ago
AP
Pest Technician - We'll Train! (Base Salary, Commission & Bonus included)
Abell Pest Control
ON · Chatham, ON
- Full-time
At Abell, we’re constantly reinventing ourselves. Good business means on-going research and development for more environment sensitive products, safer methodology, applications and…
Added 22 mins ago
Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business…
Added 22 mins ago
Retail Experience Lead
Fire & Flower Inc.
Smiths Falls, ON
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Added 36 mins ago
C
Branch Manager
Chandler
Saint John, NB
- $100,000 to $130,000 CAD / year
- Full-time
…teams, and sustainable business growth. We are seeking a Branch Manager to lead our Saint John branch operations, one of the largest and most complex branches in our network. Reporting to…
Added 36 mins ago
O
Vehicle Inspection Manager
OPENLANE
Brampton, ON
- $90,000 to $100,000 CAD / year
- Full-time
Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly
Added 36 mins ago
T
Software Engineer II (Full Stack)
TD
Toronto, ON · Ottawa, ON
- Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 36 mins ago
MM
Technology Delivery Lead, Enterprise AI
Marsh McLennan
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 36 mins ago
W
Asst Store Mgr - Service
Williams-Sonoma
Calgary, AB
- Full-time
Overview of the Assistant Manager of Sales and Service role
Added 52 mins ago
N
Manager, Retail Store
Northwestel
Yellowknife, NT · Whitehorse, YT
- Full-time
Overall staff management including: recruitment, sales and product training, coaching and development, communication, performance accountabilities and appraisals.
Added 1 hour ago
T
Software Engineer II (Full Stack)
TD
Toronto, ON
- Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 1 hour ago
KH
Territory Business Manager
Kraft Heinz
Toronto, ON
- Full-time
Reporting into the Lead, Away from Home (AFH) Planning, Ops, and National Field Sales, the Territory Business Manager (“TBM”) is a front-line sales role responsible for covering a GTA based…
Added 1 hour ago
TC
Key Account Manager
Toromont Cat
Sudbury, ON
- Full-time
The Key Accounts Manager plays a critical role as the direct liaison between our branches and our customers, helping to develop, maintain, and grow the relationships that drive our business…
Added 1 hour ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Cambridge, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 1 hour ago
FE
Student Optician-Mississauga, ON-Clearly by For Eyes
For Eyes
Mississauga, ON
- Part-time
…Assists peers with difficult and complex areas of customer product needs and…
Added 1 hour ago
TS
Gestionnaire de comptes majeurs
The Stevens Company
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Key Account Manager (KAM) plays a critical role in managing strategic healthcare accounts (GPO), including CAG, Sante Quebec and other designated partners. This position is responsible…
Added 1 hour ago
N(
Senior Manager, Global Regulatory Affairs
NDI (Northern Digital Inc.)
Waterloo, ON
- Full-time
At NDI, our measurement technologies support medical procedures and help improve patients’ lives. As Senior Manager, Global Regulatory Affairs, you will lead global regulatory strategy and…
Added 1 hour ago
B
Manager, Strategy & Transformation
Beautifi
Vancouver, BC
- Full-time
Beautifi is seeking a Manager, Strategy & Transformation to turn company priorities and operational problems into well-defined, executable work. This role will lead cross-functional…
Added 1 hour ago
LV
MANAGER-EN
La Vie En Rose
Saskatoon, SK
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 hour ago
Senior HRIS Analyst
PagerDuty
Toronto, ON
Candidates must reside in an eligible location, which vary by role

Amazon

Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

Apply on amazon.jobs About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Bachelor's degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Preferred Qualifications: - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Understanding of retail math and formulas for the purpose of making business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 60,100.00 - 100,500.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

The Customer Success Manager drives business growth for Amazon Canada sellers by delivering strategic insights, operational support, and customized business plans. They act as a consultant to identify growth opportunities, resolve issues, and educate sellers on Amazon tools and programs.

Requirements

Candidates must have a bachelor's degree and at least 4 years of professional experience in account management, consulting, or retail. Strong analytical skills, project management capabilities, and a proven track record of building stakeholder relationships are required.

Skills

Account management
Data analysis
Strategic planning
Business growth
Client management
Retail math
Project management
Consulting
Sales
E-commerce
Relationship building
Operational support
Reporting
Forecasting
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Amazon Canada
Strategic Account Services
Business Growth
Data Analysis
Retail
E-commerce
Consulting
Oracle Business Intelligence
Salesforce
Microsoft Office
Microsoft OneNote
Microsoft SharePoint
B2B
Retail Math
Operational Standards
Project Management
Stakeholder Management
Strategic Planning
Forecasting
Reporting
Business Strategy
Customer Experience
SLA

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Work requirements

Jobs in Canada