Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
TH
Associé(e) au stationnement (Temps plein)
The Home Depot
Laval, QC
- Full-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added just now
TH
Overnight Freight Associate: Part Time - WHITE ROCK
The Home Depot
Surrey, BC
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added just now
TH
Flooring Sales Associate: Part Time - KAMLOOPS
The Home Depot
Kamloops, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added just now
TH
Merchandising Execution Associate: Part Time - CAMBIE
The Home Depot
Canada
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 14 mins ago
WC
(CAN) Produce Stocker
Walmart Canada
Sudbury, ON
- Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a…
Added 14 mins ago
WC
(CAN) Produce Stocker
Walmart Canada
Sudbury, ON
- Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a…
Added 14 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
…product, the development of our people and our warm and friendly customer…
Added 14 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Collingwood, ON
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 14 mins ago
WC
Senior Specialist, Operations
Walmart Canada
Mississauga, ON
- Full-time
…sellers to identify and resolve issues, ensuring a positive customer experience. As an escalation point for customer inquiries, the role collaborates with sellers to provide excellent…
Added 15 mins ago
JC
Assistant Manager
JYSK Canada
Kelowna, BC
- $43,000 to $48,000 CAD / year
- Full-time
2 years experience in retail management and customer service
Added 15 mins ago
FB
Receiver
Farm Boy Inc.
Barrie, ON
- From $18 CAD / hour
- Part-time
Deliver friendly and engaging customer service that supports Farm Boy’s commitment to the best fresh shopping experience.
Added 15 mins ago
SA
Service Manager
Steele Auto Group
Dieppe, NB
- Full-time
Atlantic Mazda is looking for a Service Manager to join our team in Moncton, New Brunswick! You will lead the day-to-day operations of the service department, support and motivate the team,…
Added 15 mins ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- Full-time
At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to…
Added 15 mins ago
S
Assistant Manager
Structube
Barrie, ON
- Full-time
Lead by example through a customer-driven attitude by providing exceptional service;
Added 15 mins ago
A
Registered Massage Therapist Restricted (Part-time)
AccorHotel
Victoria, BC
- Part-time
Consistently offer professional, friendly and engaging service
Added 15 mins ago
I
Assistant Manager
IPC/Subway
Alfred and Plantagenet, ON · Alfred, ON
- $18.85 to $20 CAD / hour
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 15 mins ago
I
Assistant Manager
IPC/Subway
Hawkesbury, ON
- $18.85 to $20 CAD / hour
- Full-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 15 mins ago
CC
Assistant Store Manager
Canna Cabana
Chestermere, AB
- Full-time
Must have valid SellSafe Certification
Added 15 mins ago
AF
Financial Service Representative - LendDirect Office 1539
Attain Finance
Sudbury, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 15 mins ago
Detailer (T&T Honda)
Go Auto
Calgary, AB
Must possess a valid Class 5 driver's license
Added 15 mins ago
'
Director, Channel Strategy & Execution - QSR, Chain & C-Store
''
Toronto, ON
- Full-time
…channel strategies that drive sustainable growth, strengthen customer partnerships, and position McCain as the supplier of choice across the Quick Service Restaurant (QSR), Chain, and…
Added 15 mins ago
GD
DYNAMITE - Assistant Manager - Halifax Shopping Centre
Groupe Dynamite, Inc Garage
Halifax, NS
- Full-time
…results. You promote a positive shopping experience for each customer, while leading and inspiring a high performing team to drive operational efficiency and traffic on the sales floor and…
Added 15 mins ago
Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business…
Added 15 mins ago
R
Client Advisor
RBC
Selkirk, MB
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 15 mins ago
R
Client Advisor
RBC
Guysborough, NS
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…

Amazon

Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Bachelor's degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Preferred Qualifications: - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Understanding of retail math and formulas for the purpose of making business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 60,100.00 - 100,500.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

The Customer Success Manager drives business growth for Amazon Canada sellers by delivering strategic insights, operational support, and customized business plans. They act as a consultant to identify growth opportunities, resolve issues, and educate sellers on Amazon tools and programs.

Requirements

Candidates must have a bachelor's degree and at least 4 years of professional experience in account management, consulting, or retail. Strong analytical skills, project management capabilities, and a proven track record of building stakeholder relationships are required.

Skills

Account management
Data analysis
Strategic planning
Business growth
Client management
Retail math
Project management
Consulting
Sales
E-commerce
Relationship building
Operational support
Reporting
Forecasting
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Amazon Canada
Strategic Account Services
Business Growth
Data Analysis
Retail
E-commerce
Consulting
Oracle Business Intelligence
Salesforce
Microsoft Office
Microsoft OneNote
Microsoft SharePoint
B2B
Retail Math
Operational Standards
Project Management
Stakeholder Management
Strategic Planning
Forecasting
Reporting
Business Strategy
Customer Experience
SLA

Report this job

Work requirements

Jobs in Canada