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CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
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T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Ensure customer needs, business outcomes, policies, controls, requirements, acceptance criteria, testing, and delivered capabilities remain connected throughout the product lifecycle.
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B
Vendor Analyst (12-Month Contract)
BGIS
Markham, ON
- Full-time
Reporting to the Senior Manager, Vendor Management; the Vendor Analyst will support the card access program in compliance with both Bell and BGIS corporate policies/contract, assist with…
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BA
Client Engagement Associate
Burkett Asset Management Limited
Victoria, BC
- Full-time
The firm is registered under NI 31-103 in the category of Portfolio Manager with the British Columbia, Alberta, Saskatchewan, Manitoba, Yukon and Ontario Securities Commissions. Our robust…
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MI
Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
Operate and oversee reconciliation technology to deliver Investment Manager positions and profit & loss reconciliations.
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Retail Experience Lead
Fire & Flower Inc.
Sault Ste. Marie, ON
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
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MC
Regional Operations Manager - Alberta South
Medicentres Canada Inc.
Calgary, AB
- Full-time
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way…
Added 15 mins ago
SI
Store Manager
SNDL Inc.
AB · ACE Liquor Discounter Jasper Gates
- Full-time
We’re looking for a motivated, dependable Store Manager to join our Ace Liquor team and create an exceptional experience for every customer who walks through our doors. This is a great…
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Payroll Coordinator
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…Professional, versatile and dynamic, providing irreproachable customer…
Added 30 mins ago
DS
Senior Technical Account Manager
Dash Social
Halifax, NS
- Full-time
As a Senior Technical Account Manager (Sr. TAM) on the Solutions team, you will work directly with a select few of Dash Social’s largest enterprise brand partners, while still supporting…
Added 30 mins ago
S
Sales Specialist - Rehab Product
Sobeys
Corner Brook, NL
- Full-time
Role model and reinforce customer service expectations daily for all staff
Added 30 mins ago
RN
Manager, Plant Engineering
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
The Manager, Plant Engineering leads the plant engineering function. The role provides day-to-day leadership, prioritization, resource planning, coaching, standards deployment,…
Added 1 hour ago
T
Personal Banker
TD
Stratford, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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T
Software Engineer I
TD
Toronto, ON
- Full-time
4 days per week in the office at a designated TD location
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T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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T
Mobile Mortgage Specialist
TD
Montreal, QC
- Full-time
Added 1 hour ago
T
Personal Banker Trainee
TD
Woodstock, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banker Trainee
TD
Brampton, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Business Insights Analyst I
TD
Markham, ON
- Full-time
Provide insights to investigation teams with clear playbooks, training, and tools that support sound judgment and consistent customer outcomes.
Added 1 hour ago
S
Full Time Grocery Supervisor - Graveyard Shift - Hillside Location
Sobeys
Victoria, BC
- Full-time
The Grocery Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department…
Added 1 hour ago
B
Senior Content Designer
BMO
Toronto, ON · BMOPLACE
- Full-time
You turn complex information and customer problems into experiences that feel simple, clear and human. You don’t just write the words that go into an experience. You help define the…
Added 1 hour ago
MG
Retail Store Assistant Manager
Mind Games
Sudbury, ON
- Full-time
Added 1 hour ago
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PAYROLL SUPERVISOR
Nabors
NL · St John'S, NL
- Full-time
…financial, or employee-impact risks to the Human Resources Manager and appropriate support…
Added 1 hour ago
CC
Gestionnaire chaîne logistique et opérations
Cerco Cable Canada
Dorval, QC
- Full-time
Reporting to the Vice-President, Operations and Supply Chain, the Logistics and Operations Manager plays a key role in managing the flow of goods at Cerco Cable, from purchasing to…
Added 1 hour ago
SH
Learning Solutions Specialist - Hybrid (Ontario)
Sentrex Health Solutions
Markham, ON
- Full-time
Coordinate onboarding training with the Learning Solutions Coordinator, QA and PSP leaders

Amazon

Delivery Practice Manager, Public Sector Professional Services

Vancouver, BC, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

The Amazon Web Services Professional Services (AWS ProServe) team is seeking an experienced Delivery Practice Manager (DPM). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW’s.

Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

This position requires that the candidate selected must currently holds or is eligible to obtain a Canadian Federal Government Level II (SECRET) Security Clearance

Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:

- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
- Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets

A day in the life
You will start your day reviewing team metrics and progress against goals, then move into strategic planning sessions with stakeholders where you align priorities and negotiate resource allocation. You will spend time in one-on-one conversations with your direct reports, providing feedback, removing blockers, and discussing career development. Expect to write and review narratives, participate in escalation discussions, and work with partner teams to ensure customer outcomes remain on track.

About the team
Our Professional Services team is focused on delivering exceptional customer outcomes through expert guidance and hands-on engagement. We operate in an environment that values clear communication, thoughtful problem-solving, and continuous improvement. We are building for the long term, investing in scalable processes and inclusive team culture. If you are excited about leading a team where your strategic decisions directly shape customer success and operational performance, we would love to hear from you. Basic Qualifications: - 10+ years of IT consulting/management with IT Transformation in customer-facing roles experience
- 3+ years of direct people management leading a team of consultants experience
- Experience with customer relationship management, especially C-suite level customer engagement
- Experience with software development life cycle (sdlc) and agile/iterative methodologies
- 5+ years of experience with public sector contracting procedures, standards and specifications
- Currently holds or is eligible to obtain a Canadian Federal Government Level II (SECRET) Security Clearance Preferred Qualifications: - Experience with design of modern, scalable delivery models for technology consulting services
- Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
- AWS Associate level certification or AWS Certified Cloud Practitioner

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 141,900.00 - 236,900.00 CAD annually

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More about this job

Responsibilities

The Delivery Practice Manager will lead a team of consultants to deliver transformative cloud solutions while managing practice P&L and business development. They are responsible for building high-performing teams, ensuring project delivery within budget, and maintaining strong relationships with C-level stakeholders.

Requirements

Candidates must have over 10 years of IT consulting experience, including at least 3 years in direct people management and 5 years in public sector contracting. A Canadian Federal Government Level II (SECRET) Security Clearance is required or must be obtainable.

Skills

IT consulting
Management consulting
People management
Public sector contracting
Strategic planning
Business development
Cloud computing
AWS
SDLC
Agile methodologies
Stakeholder management
P&L management
Team leadership
Technical architecture
Project delivery

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

AWS
Professional Services
Cloud Adoption
IT Transformation
Public Sector
Delivery Management
P&L
Agile
SDLC
Security Clearance
Consulting
Business Development
Stakeholder Engagement
Cloud Architects
Engagement Managers
Strategy
Technical Leadership
Customer Success
AWS Partner Network
Enterprise Cloud
Resource Allocation
Performance Management
Proposal Development
SOW
IT Strategy

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Work requirements

Jobs in Canada