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Added 9 mins ago
G
Tactical Security Guard (Casual Hours)
GardaWorld
Moncton, NB
- Full-time
Partner with law enforcement during serious incidents.
Added 9 mins ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Added 9 mins ago
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Integration Platform Manager
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
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MI
Associate, Genesis, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1…
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Workday Application Engineer
Insight Global
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- Contract
Partner with Product Managers, Architects, Engineers, and P&C stakeholders to assess requirements, dependencies, and technical complexity.
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- Full-time
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U SPORTS Winter Intern
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…practice built on long-term client partnerships. As a trusted partner of Adobe for over 13 years, we have delivered more than 100 successful implementations and are recognized as a Gold…
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System Analyst
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- Full-time
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Events Coordinator
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- $55,000 to $68,000 CAD / year
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Partner with Communications, Translation, Brand, Digital and Social media teams to activate cohesive event messaging, ensure brand consistency, support promotion, and enable thoughtful…
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TH
Consultant (Temporary Full Time) - Strategy Management Office
Trillium Health Partners
Mississauga, ON
- Full-time
- Temporary
This position is a hybrid work model with a mix of work from home and on-site work (and/or work at off-site partner locations).
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Human Resources Business Partner (Temporary: 18 to 24 months)
Chartright Air Group
Mississauga, ON
- Temporary
Partner with HR team members to continuously improve HR processes and policies, identifying gaps, incorporating feedback, and aligning to legislative changes.
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Service Reliability Engineer
Deliverect
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- Full-time
Conduct thorough, blameless root-cause analyses (RCAs), write detailed post-mortems, and partner with product engineering teams to ensure learnings lead to permanent preventative fixes
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Senior Procurement Manager
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- Full-time
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Human Resources Director/Senior Manager
Foresight Recruitment Group
Mississauga, ON
- $115,000 to $130,000 CAD / year
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Partner with senior leadership to understand business priorities and provide practical, strategic HR guidance.
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Infrastructure & Network Security Architect
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Vancouver, BC
- $110,000 to $140,000 CAD / year
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Partner with Security Operations on vulnerability management, SIEM integration, incident response readiness, and infrastructure resilience.
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Conseillère, conseiller – Santé, sécurité et mieux-être
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IT - Security Specialist IV
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Global Program Lead – Bombardier/Challenger
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Montreal, QC
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Partner with Training Managers and Lead Instructors to maintain consistent training delivery across the global network.
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Business Development Manager
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Director, Corporate Partnerships
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…Partnership Marketing function to ensure the seamless integration of partner goals with club objectives to drive long-term financial sustainability and…
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Senior Business Analyst (2)
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Senior Account Executive
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Amazon

Delivery Station Customer Service Associate

Delta, BC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect
customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation:
• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and
delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our
customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen. Basic Qualifications: - High school or equivalent
- Experience in Customer Service
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
- Experience prioritizing and managing time effectively in dynamic environments
- Familiarity with multiple web browsers, data base searching and instant messenger tools Preferred Qualifications: - Bachelor's degree or equivalent
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience with written and verbal communication and presentation
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Amazon is a total compensation company, additional earnings may include shift differentials, overtime pay, and performance bonuses where applicable. Final pay rate will be based on factors including shift selection, location, and experience. In addition, Amazon offers basic life & AD&D insurance, paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Delta - 22.25 - 33.41 CAD hourly

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More about this job

Responsibilities

The associate provides in-station, hands-on support to customers to ensure timely package delivery and resolves delivery issues. They communicate directly with customers via phone, email, and in-person while maintaining company values.

Requirements

Candidates must have a high school diploma or equivalent and experience in customer service. Proficiency with computers, Microsoft Office, and the ability to perform physical tasks like lifting up to 49 pounds are required.

Skills

Customer service
Communication
Problem solving
Microsoft Office
Outlook
Word
Excel
Time management
Data entry
Logistics
Decision making
Empathy

Benefits

Basic life insurance
AD&D insurance
Paid time off
Health and well-being resources

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Customer Service
Warehouse
Last-mile delivery
Microsoft Office
Outlook
Word
Excel
Supply chain
Data analysis
Process improvement
Customer retention
Communication
Problem solving
Decision making
Physical labor

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