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Added 4 mins ago
TU
Marketing and Communications Specialist, SHCS - Okanagan
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…Services, Conferences and Accommodations and Parking, with support to the Bookstore and other SHCS portfolios as…
Added 4 mins ago
FG
Service Technician - FFUN Motorsports, Yorkton, SK - Relocation Bonus Offered Up to $5,000
FFUN Group
Yorkton, SK
- Full-time
Work with the Service Manager and Advisors to identify repair needs and provide accurate estimates
Added 4 mins ago
OA
Sales Manager - OpenRoad Subaru Boundary
OpenRoad Auto Group
Vancouver, BC · Burnaby, British Columbia
- Full-time
Meeting and communicating customers for Manager introductions, conflict management and deal negotiations
Added 4 mins ago
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Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Job Description: Under the direction of the primary health care manager, the home care palliative nurse provides professional nursing care to meet the physical, psychological,…
Added 4 mins ago
H
Respiratory Therapist Diploma
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the manager, the therapist will provide service to patients and physicians by implementing the physician's orders for respiratory patient care. This involves…
Added 4 mins ago
H
Respiratory Therapist Diploma
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the manager, the therapist will provide service to patients and physicians by implementing the physician's orders for respiratory patient care. This involves…
Added 4 mins ago
H
Occupational Therapist Degree
HealthCareersInSask.ca
Lloydminster, SK
- Part-time
Job Description: The Occupational Therapist-Degree - Community/Outpatient reports directly to the Manager Outpatient/Community Therapies. The Occupational Therapist-Degree is accountable…
Added 4 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 4 mins ago
GD
GARAGE - Seasonal Sales Associate - Galeries Rive Nord
Groupe Dynamite, Inc Garage
Repentigny, QC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 4 mins ago
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Communications Coordinator
BMO
Toronto, ON · FCP
- Full-time
…and create/deliver communication solutions that effectively support and address communications needs. Sources content and feedback, assesses information and translates thoughts into…
Added 4 mins ago
B
Business Analyst, Security Education
BMO
Toronto, ON · FCP
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 4 mins ago
B
Head, CBB Lending & Segment Operations
BMO
Toronto, ON · BMOPLACE
- Full-time
…office, file review, KYC remediation and fraud due diligence support teams, ensuring operational excellence, sound risk management, and consistent service delivery across the business.…
Added 18 mins ago
R
Hyper Automation Lead
Raise
Calgary, AB
- Full-time
The Hyper Automation Lead is accountable for leading the end-to-end delivery and support of low-code automation solutions across the airline. This role works closely with business and…
Added 18 mins ago
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7808 - 3rd Key
Lids
Toronto, ON · Etobicoke, ON
- $18.1 USD / hour
- Part-time
Support and adhere to all LIDS Retail policies, procedures, and guidelines.
Added 18 mins ago
TG
Project Analyst Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
…closely with Project Managers and business stakeholders to support key project initiatives, assist with financial and expense reporting, and build polished presentation materials. This is…
Added 18 mins ago
L
5759 - 3rd Key
Lids
Toronto, ON
- $18.1 USD / hour
- Part-time
Support and adhere to all LIDS Retail policies, procedures, and guidelines.
Added 18 mins ago
L
7767 - Seasonal Sales Help
Lids
Fort McMurray, AB
- $15 USD / hour
- Temporary
Support and adhere to all LIDS Retail policies, procedures, and guidelines.
Added 19 mins ago
L
7818 - Assistant Store Manager PT
Lids
Vaughan, ON
- $18.1 USD / hour
- Part-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 19 mins ago
C
Senior HP NonStop (Tandem) Developer – BESS Wire Payments
Cogency
Toronto, ON
- Full-time
Engagement: Legacy Application Modernization and Production Support
Added 19 mins ago
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7734 - 3rd Key(H)
Lids
Lloydminster, AB
- $15.5 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 19 mins ago
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7734 - Sales Help(H)
Lids
Lloydminster, AB
- $15 USD / hour
- Part-time
Support and adhere to all LIDS Retail policies, procedures, and guidelines.
Added 19 mins ago
L
7717 - Sales Help
Lids
St. John's, NL
- $16.35 to $16.85 USD / hour
- Part-time
Support and adhere to all LIDS Retail policies, procedures, and guidelines.
Added 19 mins ago
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7807 - Sales Help
Lids
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
Support and adhere to all LIDS Retail policies, procedures, and guidelines.
Added 19 mins ago
L
7807 - Seasonal Sales Help
Lids
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Temporary
Support and adhere to all LIDS Retail policies, procedures, and guidelines.
Added 19 mins ago
TU
Clinical Education Program Coordinator, UG/PG (RIH)
The University of British Columbia
Kamloops, BC
- $4,981 to $5,713 CAD / month
- Full-time
BCGEU OK Salaried - Support Services Assistant IV

Amazon

InfraOps Support Eng I, Operations Management Center (OMC)

Vancouver, BC, Canada

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Job details

Experience: 2+ years of software development, or 2+ years of technical support experience
Posting language: English
Posted: Oct 26, 2026

Original job description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities
- Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.
- Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.
- Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.
- Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.
- Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About the team
Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 57,400.00 - 95,900.00 CAD annually

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More about this job

Responsibilities

Triage office infrastructure incidents across network, print, and audio-visual services, troubleshoot or route issues, correlate incidents with shared causes, and escalate complex problems to the appropriate teams. Monitor and communicate infrastructure health and trends, follow established procedures, and identify improvements that enhance the in-office customer experience.

Requirements

Candidates need at least two years of software development or technical support experience, along with scripting experience in modern programming languages and the ability to troubleshoot and debug technical systems. Preferred qualifications include knowledge of web services, distributed systems, web application development, hardware and software RAID, REST services, XML, and JSON.

Skills

Technical Support
Incident Triage
Troubleshooting
Debugging
Scripting
Incident Management
Root Cause Correlation
Runbook Use
Standard Operating Procedures
Stakeholder Communication
Network Infrastructure
Audio-Visual Systems
Print Services
Process Improvement
REST Web Services
XML and JSON

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life and Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Operations Management Center
IT Services
Corporate Infrastructure Services
Technical Support
Tier I Support
Incident Triage
Incident Management
Standard Operating Procedures
Runbooks
Network Infrastructure
Audio-Visual Systems
Print Services
Troubleshooting
Debugging
Scripting
Modern Programming Languages
Web Services
Distributed Systems
Web Application Development
Hardware RAID
Software RAID
REST Web Services
XML
JSON
Root Cause Analysis
Follow-the-Sun Support
Process Improvement

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