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Added 12 mins ago
Sessional Lecturer - FSL206H5S Functional French-Low Intermediate II
University of Toronto
Mississauga, ON
Added 12 mins ago
RB
Banking Advisor Intern
Royal Bank of Canada
Huntsville, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 12 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Petawawa, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 12 mins ago
RB
Financial Advisor
Royal Bank of Canada
Edmundston, NB
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 28 mins ago
Community Development Engineer
Town of Canmore
Canmore, AB
Represent the Engineering Department on development application files in Council meetings, Canmore Planning Commission and Subdivision Development and Appeal Board hearings
Added 28 mins ago
Member IT Services - Technical Lead- BC Functional
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Experience with Power Platform, integrations, data migration, release management, and application lifecycle management.
Added 28 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
…understanding of CaptiveAire products, how we go to market, application engineering processes etc. as well as business development and sales…
Added 28 mins ago
PS
Facility Operator @ Coteau HIlls Elementary School
Prairie South School Division #210
Moose Jaw, SK
- Full-time
Application Procedure: Accepting online applications only. This posting will be removed from our website at 3:00 p.m. on the closing date.
Added 28 mins ago
FI
Privacy Impact Assessment Specialist
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Familiarity with Application Programming Interface (API) functionality and management
Added 28 mins ago
PS
Teacher (Probationary/Continuing) - Language Arts, Social Studies/CTF - Middle Years(1.0 FTE)
Parkland School Division
Wabamun, AB
- Full-time
Maintaining a safe and secure environment for both students and staff through the application of behavioural management strategies such as de-escalation methods and nonviolent crisis…
Added 28 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
…understanding of CaptiveAire products, how we go to market, application engineering processes etc. as well as business development and sales…
Added 43 mins ago
Junior Full stack Developer (Front End Focus)
Scotiabank
Toronto, ON
Advanced knowledge in multiple system/application areas of increasing complexity
Added 43 mins ago
C
CBT Clinician (CAB)
CMHA
ON
- Full-time
Demonstrated experience and knowledge of etiology and treatment of depressive and anxiety disorders as well as CBT and its application in mood and anxiety disorders
Added 57 mins ago
Group Underwriter, New Business
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
Added 57 mins ago
V
Senior Full Stack Engineer
Viamo
Remote, Canada
- $100,000 to $140,000 CAD / year
- Full-time
- Remote
Web App development experience - This is your thing! You love working across all layers of the application and can bring years of experience to our teams.
Added 57 mins ago
Territory Account Executive, Halifax
Block
Halifax, NS
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Added 57 mins ago
M
RQ11575 - Data Architect/Modeller - Senior
Maarut
Toronto, ON
- Contract
application development in a complex and distributed environment, including the
Added 58 mins ago
FI
Senior Appian Developer
Flexstaf I.T. Inc.
Toronto, ON
- Contract
Job Description: Senior Appian Developer responsible for ensuring the stability, reliability, and performance of Appian BPM solutions while leading production support, incident management,…
Added 58 mins ago
MM
Technical Lead - Microsoft Business Central
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Experience with Power Platform, integrations, data migration, release management, and application lifecycle management.
Added 1 hour ago
Buyer, Subcontract Manufacturing
ATS Automation
Cambridge, ON
The ATS applicant tracking system may utilize AI software with pre‑defined, rule‑based filters to organize and manage application materials. Rule‑based filters operate solely on fixed…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
BA
Behavior Technician
Bierman Autism Centers
Ramsey, ON
- Full-time
Added 1 hour ago
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Board Certified Behavior Analyst (BCBA)
Bierman Autism Centers
Ramsey, ON
- Full-time
Added 1 hour ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
Added 1 hour ago
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Maintenance Millwright
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- Full-time

Amazon

InfraOps Support Eng I, Operations Management Center (OMC)

Vancouver, BC, Canada

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Job details

Experience: 2+ years of software development, or 2+ years of technical support experience
Posting language: English
Posted: Oct 26, 2026

Original job description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities
- Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.
- Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.
- Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.
- Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.
- Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About the team
Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 57,400.00 - 95,900.00 CAD annually

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More about this job

Responsibilities

Triage office infrastructure incidents across network, print, and audio-visual services, troubleshoot or route issues, correlate incidents with shared causes, and escalate complex problems to the appropriate teams. Monitor and communicate infrastructure health and trends, follow established procedures, and identify improvements that enhance the in-office customer experience.

Requirements

Candidates need at least two years of software development or technical support experience, along with scripting experience in modern programming languages and the ability to troubleshoot and debug technical systems. Preferred qualifications include knowledge of web services, distributed systems, web application development, hardware and software RAID, REST services, XML, and JSON.

Skills

Technical Support
Incident Triage
Troubleshooting
Debugging
Scripting
Incident Management
Root Cause Correlation
Runbook Use
Standard Operating Procedures
Stakeholder Communication
Network Infrastructure
Audio-Visual Systems
Print Services
Process Improvement
REST Web Services
XML and JSON

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life and Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Operations Management Center
IT Services
Corporate Infrastructure Services
Technical Support
Tier I Support
Incident Triage
Incident Management
Standard Operating Procedures
Runbooks
Network Infrastructure
Audio-Visual Systems
Print Services
Troubleshooting
Debugging
Scripting
Modern Programming Languages
Web Services
Distributed Systems
Web Application Development
Hardware RAID
Software RAID
REST Web Services
XML
JSON
Root Cause Analysis
Follow-the-Sun Support
Process Improvement

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