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Added 9 mins ago
Corporate - Commercial Lines - Commercial Account Manager
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
The Commercial Account Manager serves as the lead relationship manager and trusted risk advisor for a portfolio of complex commercial clients. This role is responsible for developing and…
Added 9 mins ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Clarington, ON · Oshawa, ON
Reporting to the Vancouver Island Operations Manager, the hybrid Operations Supervisor/Driver assists in day-to-day operations by managing a team of dedicated Drivers and ensuring the…
Added 9 mins ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Added 9 mins ago
Bartender - Gallery Lounge & Patio
AMS of UBC
Vancouver, BC
Report operational problems and maintenance issues to the manager
Added 9 mins ago
Logistics Coordinator
World Vision Canada
Mississauga, ON
The Logistics Coordinator is responsible for overseeing end-to-end warehouse, fulfillment, and freight operations to ensure the efficient and timely movement of products. This includes…
Added 9 mins ago
FK
FOH Team Lead at Fresh on Danforth- Supervisor Experience Required
Fresh Kitchen + Juice Bar
Toronto, ON
- Full-time
…400;">The FOH Team Lead is in charge of assisting with the overall operations of the front of house to ensure guest satisfaction by providing excellent customer service. The FOH Team Lead…
Added 9 mins ago
W
Product Marketing Manager
WELLSTAR
Toronto, ON
- Full-time
Whether you are in research and development, administration, communications, operations leadership, or technology, joining us now is an opportunity to play a critical role in transforming…
Added 9 mins ago
R
Senior IT Administrator (On-site, Contract)
REDLAB
Toronto, ON
- Full-time
…first level support for business applications in ensuring IT operations are running…
Added 9 mins ago
W
Franchise Operations Coordinator
WildBrain
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Interview with the hiring manager (virtual or in person, TBD)
Added 9 mins ago
A
Warehouse Associate
Altis
Mississauga, ON
- $22 to $23 CAD / hour
- Full-time
In this role, you'll support day-to-day warehouse operations, inventory management, and showroom replenishment while working closely with the Warehouse Manager. This is a great opportunity…
Added 9 mins ago
L
Program Manager
LTM
Mississauga, ON
- Full-time
Program Manager | Strategic Financial Services Transformation | LTM FSTI
Added 9 mins ago
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Program Manager
LTM
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
Program Manager | Strategic Financial Services Transformation | LTM FSTI
Added 9 mins ago
B
Sales Administrator - Vancouver Holt Renfrew
Bvlgari
Vancouver, BC
- $28 to $29 CAD / hour
- Full-time
As a Sales Administrator, you are pivotal in streamlining the backend operations that bolster our sales endeavors. Stationed at the crossroads of sales support and back-office management,…
Added 9 mins ago
WC
Ingénieur en test et conception mécanique / Test & Mechanical Engineer
Wabtec Corporation
Montreal, QC
- Full-time
…prenantes clés afin de soutenir nos clients et d’optimiser leurs…
Added 9 mins ago
BP
Pharmacy Manager
Bloom Pharmacy Ltd.
Calgary, AB
- Full-time
Roles & Responsibilities: The Pharmacy Manager will be the licensee for Bloom Pharmacy Ltd. The Manager controls and supervises the practice in accordance with the Pharmacy and Drug Act,…
Added 24 mins ago
Senior Engineer, Geotechnical
Elk Valley Resources
Calgary, AB · Sparwood, BC
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 24 mins ago
Senior Manager, Business Banking Deposits Product Management - Tangerine
Scotiabank
Toronto, ON
The Senior Manager, Small Business Deposit Products is accountable for supporting the execution of Tangerine’s Small Business deposits strategy and product roadmap. The role will help…
Added 24 mins ago
Manager, Financial Planning & Analysis - Finance
Scotiabank
Toronto, ON
The Manager, Financial Planning & Analysis supports the strategic direction, leadership and oversight for finance matters for Global Wealth Management (GWM) and Scotia Global Asset…
Added 38 mins ago
EV
Senior Engineer, Geotechnical
Elk Valley Resources
Sparwood, BC
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 38 mins ago
Payroll Advisor - People & Culture
TELUS
Calgary, AB · Edmonton, AB · Burnaby, BC · Vancouver, BC · Toronto, ON · Montreal, QC
The P&C Operations team is passionate about providing team members with positive experiences, from their pay to the tools we use to support our Total Rewards processes. We want to be easier…
Added 38 mins ago
Product Manager
DSV
Milton, ON
The Product Manager, Trade Lane Development APAC is responsible for driving sustainable growth on the assigned trade lane(s) in ocean freight. The TLM influences and aligns the trade lane…
Added 38 mins ago
YG
Technical SME
Yondr Group
Toronto, ON
- Full-time
Providing and assisting the site technical Yondr team and Site Operations Manager in all reports. These could be daily, weekly, monthly, quarterly and annual and will be of technical nature
Added 38 mins ago
TO
Campaign Manager - Client Facing
Triumphs of Talent
Toronto, ON
- Full-time
…This role combines client relationship management, campaign operations, and performance analysis to ensure smooth campaign delivery and client…
Added 38 mins ago
TI
Business Systems Consultant
TekStaff IT Solutions
Toronto, ON
- Contract
Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Consultant bridges business and technology to shape initiatives from pre-discovery through delivery.…
Added 38 mins ago
FB
Kitchen Production Supervisor
Farm Boy Inc.
Ottawa, ON
- Full-time
This position is responsible for assisting the Department Manager in the achievement of company, store and department goals as communicated by the Store Manager and Department Manager. The…

Amazon

InfraOps Support Eng I, Operations Management Center (OMC)

Vancouver, BC, Canada

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Job details

Experience: 2+ years of software development, or 2+ years of technical support experience
Posting language: English
Posted: Oct 26, 2026

Original job description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities
- Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.
- Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.
- Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.
- Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.
- Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About the team
Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 57,400.00 - 95,900.00 CAD annually

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More about this job

Responsibilities

Triage office infrastructure incidents across network, print, and audio-visual services, troubleshoot or route issues, correlate incidents with shared causes, and escalate complex problems to the appropriate teams. Monitor and communicate infrastructure health and trends, follow established procedures, and identify improvements that enhance the in-office customer experience.

Requirements

Candidates need at least two years of software development or technical support experience, along with scripting experience in modern programming languages and the ability to troubleshoot and debug technical systems. Preferred qualifications include knowledge of web services, distributed systems, web application development, hardware and software RAID, REST services, XML, and JSON.

Skills

Technical Support
Incident Triage
Troubleshooting
Debugging
Scripting
Incident Management
Root Cause Correlation
Runbook Use
Standard Operating Procedures
Stakeholder Communication
Network Infrastructure
Audio-Visual Systems
Print Services
Process Improvement
REST Web Services
XML and JSON

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life and Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Operations Management Center
IT Services
Corporate Infrastructure Services
Technical Support
Tier I Support
Incident Triage
Incident Management
Standard Operating Procedures
Runbooks
Network Infrastructure
Audio-Visual Systems
Print Services
Troubleshooting
Debugging
Scripting
Modern Programming Languages
Web Services
Distributed Systems
Web Application Development
Hardware RAID
Software RAID
REST Web Services
XML
JSON
Root Cause Analysis
Follow-the-Sun Support
Process Improvement

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