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Added 9 mins ago
PA
Analyst, Revenue Management - Inventory
Porter Airlines Inc.
Toronto, ON
- Full-time
Reporting to the Manager, Revenue Management – Inventory Optimization.This position is responsible for managing Porter's seat inventory for an assigned set of routes within the Porter…
Added 9 mins ago
MC
Supply Chain & Customer Service Coordinator
Magnera Corporation
North Bay, ON
- Full-time
Reporting to the Supply Chain Manager, the Supply Chain & Customer Service Coordinator is responsible for assisting in coordinating customer order fulfillment activities and providing…
Added 9 mins ago
Site Material Coordinator - Travel Canada (m/f/d)
Nordex Group
AB
…warehouses throughout Canada. Reporting to the Parts Support Manager, this position works closely with Service Operations, Global Spare Parts, sourcing teams, and logistics partners to…
Added 9 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Burnaby, BC
- Other
Responsible for carrying out other duties as assigned by the Crew Leader or designated supervisor, Arborist Representative, or Local Manager
Added 9 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Peterborough, ON
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 9 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Kelowna, BC
- Other
Responsible for carrying out other duties as assigned by the Crew Leader or designated supervisor, Arborist Representative, or Local Manager
Added 9 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Summerland, BC
- Other
Performing ground, tree climbing, and aerial lift duties in support of specific job assignments, as directed by the Arborist Crew Leader and Local Manager
Added 9 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Maple Ridge, BC
- Other
Performing ground, tree climbing, and aerial lift duties in support of specific job assignments, as directed by the Arborist Crew Leader and Local Manager
Added 9 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Victoria, BC
- Other
Performing ground, tree climbing, and aerial lift duties in support of specific job assignments, as directed by the Arborist Crew Leader and Local Manager
Added 9 mins ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Orangeville, ON
- Full-time
Added 9 mins ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Milton, ON
- Full-time
Added 9 mins ago
Senior Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The Canadian Strategic Account Services (SAS) Core organization is seeking a Sr. Customer Success Manager to help shape the future of the program. The Sr. Customer Success Manager drives…
Added 9 mins ago
TO
Insurance Sales Account Manager
Todd O'Donnell Insurance Agency
Cambridge, ON
- $48,000 to $75,000 CAD / year
- Full-time
We are looking for an Insurance Sales Account Manager to join our award-winning Cambridge agency. This role is suited to someone who enjoys speaking with people, creating opportunities and…
Added 9 mins ago
W
(CAN) Cashier
Walmart
Saskatoon, SK
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 9 mins ago
W
(CAN) Front End Checkout Team Associate (LC)
Walmart
Thornhill, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 9 mins ago
W
(CAN) Front End Checkout Team Associate (LC)
Walmart
Carleton Place, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 23 mins ago
BA
Practice Manager
Bierman Autism Centers
Ramsey, ON
- Full-time
…starts with exceptional team! We’re looking for a Practice Manager who is passionate about developing people, fostering a positive culture, and ensuring families receive an extraordinary…
Added 23 mins ago
SC
Creative Retail Sourcing Specialist (Buyer)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Operations Manager, Campus Services, the Creative Retail Sourcing Specialist is responsible for executing sourcing strategies to reduce costs and analyzing vendor spend.…
Added 23 mins ago
P
Project Leader
PTAG
Douglas, ON
- Contract
Reporting to the Project Manager within the Decommissioning division, in this role you will:
Added 23 mins ago
TL
In-house Legal Counsel
Toronto Lawyers Association
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
Added 23 mins ago
DC
Equipment Trading Manager – Transformers & Switchgear
Driftwood Communications
Victoria, BC
- Full-time
We’re hiring: Equipment Trading Manager – Transformers & Switchgear
Added 23 mins ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
Added 23 mins ago
QM
Senior Project Manager
Quantum Management Services Ltd.
Toronto, ON · Etobicoke, ON
- $85,000 to $100,000 CAD / year
- Full-time
Location: Etobicoke, ON (Office and Site-Based)
Added 23 mins ago
TC
Assistant Store Manager Winners North Heartland
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 23 mins ago
W
(CAN) Consumables Associate
Walmart
Coquitlam, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.

Amazon

InfraOps Support Eng I, Operations Management Center (OMC)

Vancouver, BC, Canada

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Job details

Experience: 2+ years of software development, or 2+ years of technical support experience
Posting language: English
Posted: Oct 26, 2026

Original job description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities
- Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.
- Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.
- Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.
- Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.
- Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About the team
Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 57,400.00 - 95,900.00 CAD annually

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More about this job

Responsibilities

Triage office infrastructure incidents across network, print, and audio-visual services, troubleshoot or route issues, correlate incidents with shared causes, and escalate complex problems to the appropriate teams. Monitor and communicate infrastructure health and trends, follow established procedures, and identify improvements that enhance the in-office customer experience.

Requirements

Candidates need at least two years of software development or technical support experience, along with scripting experience in modern programming languages and the ability to troubleshoot and debug technical systems. Preferred qualifications include knowledge of web services, distributed systems, web application development, hardware and software RAID, REST services, XML, and JSON.

Skills

Technical Support
Incident Triage
Troubleshooting
Debugging
Scripting
Incident Management
Root Cause Correlation
Runbook Use
Standard Operating Procedures
Stakeholder Communication
Network Infrastructure
Audio-Visual Systems
Print Services
Process Improvement
REST Web Services
XML and JSON

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life and Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Operations Management Center
IT Services
Corporate Infrastructure Services
Technical Support
Tier I Support
Incident Triage
Incident Management
Standard Operating Procedures
Runbooks
Network Infrastructure
Audio-Visual Systems
Print Services
Troubleshooting
Debugging
Scripting
Modern Programming Languages
Web Services
Distributed Systems
Web Application Development
Hardware RAID
Software RAID
REST Web Services
XML
JSON
Root Cause Analysis
Follow-the-Sun Support
Process Improvement

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