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Added 11 mins ago
Corporate - Commercial Lines - Commercial Account Manager
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
The Account Manager partners closely with Producers, Underwriters, Claims Specialists, Risk Consultants, and carrier partners to provide comprehensive insurance and risk management…
Added 11 mins ago
MANAGER
Boutique La Vie En Rose
Laval, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 11 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Vaudreuil-Dorion, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 11 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Drummondville, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Val-d'Or, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
MANAGER
Boutique La Vie En Rose
Val-d'Or, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 11 mins ago
Service Technician (PDL)
The Gear Centre Group
Edmonton, AB
Other assigned tasks and responsibilities as required by the Branch or Service Manager
Added 11 mins ago
IS
Ontario Land Surveyor
IBW Surveyors
Parry Sound, ON
- Full-time
Quoting, Project Manager mentorship and Business Development tasks.
Added 11 mins ago
W
Product Marketing Manager
WELLSTAR
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 11 mins ago
CS
Bus Mechanic CUPE (1.0 Perm) Maple Creek Bus Garage #4143
Chinook School Division #211
Maple Creek, SK
- Full-time
…three references and any supporting documents to Shauna Lacher, Manager of Human Resources. For more information please contact Derek Larson, Shop Supervisor, 306-778-9200 ext.…
Added 11 mins ago
IS
Gestionnaire SST de chantier
InVision Staffing Services Inc.
Quebec, QC
- $75 to $95 CAD / hour
- Contract
InVision is a progressive and strategic recruitment firm focused on technical professions in engineering, information technology, and the skilled trades in Canada. We have a proven track…
Added 11 mins ago
R
Senior IT Administrator (On-site, Contract)
REDLAB
Toronto, ON
- Full-time
Department: Technology Manager: Technical Director
Added 11 mins ago
W
Franchise Operations Coordinator
WildBrain
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Interview with the hiring manager (virtual or in person, TBD)
Added 11 mins ago
RC
Permanent Itinerant Caretaker (1.0 FTE) Pembroke/Petawawa
Renfrew County Catholic District School Board
Pembroke, ON
- Full-time
Other duties as assigned by the Principal or Designate, Manager of Plant Services or Plant Services Officer(s).
Added 11 mins ago
2I
Sr. S4/HANA Basis Consultant
2iSolutions Inc.
Oshawa, ON
- Full-time
This position is responsible to partner with business, compliance, and technical teams to deliver secure access, maintain strong controls, and support audit-ready processes while enabling…
Added 11 mins ago
WC
Ingénieur en test et conception mécanique / Test & Mechanical Engineer
Wabtec Corporation
Montreal, QC
- Full-time
Added 11 mins ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
…relationships. We’re hiring a Senior IT Specialist - a broad, senior technical role spanning project delivery, networking, escalation, mentorship, and technology alignment. This is not a…
Added 11 mins ago
DD
CYBER SECURITY ANALYST
Durham District School Board
Whitby, ON
- Internship
Reporting to the Information Security Manager, the Cyber Security Analyst is responsible for recommending, implementing, and monitoring security measures to protect DDSB’s information…
Added 26 mins ago
MM
Account Manager
Midnight Marketing
Canada
- Full-time
The Account Manager is the strategic owner of client relationships at Midnight Marketing. You are responsible for every aspect of the client experience: from onboarding and campaign…
Added 26 mins ago
JI
Maintenance Manager
J.D. Irving, Limited
Toronto, ON
- Full-time
Bachelor's Degree in Engineering and/or technical leadership experience in paper or similar industry.
Added 26 mins ago
CL
Gestionnaire, ingénierie de conception matérielle / Manager, Hardware Design Engineering
CM Labs
Montreal, QC
- Full-time
Added 26 mins ago
M
Staff Software Engineer, AI
Maple
Toronto, ON
- Full-time
…ownership of a high-impact product area while serving as a technical leader to influence how AI is built and scaled across…
Added 26 mins ago
Senior Engineer, Geotechnical
Elk Valley Resources
Calgary, AB · Sparwood, BC
Reporting to the Manager, Geological Engineering, the Senior Engineer, Geotechnical is responsible for:
Added 26 mins ago
Scheduling Manager
Kiewit
Toronto, ON
As a Scheduling Manager, you’ll play a key role in the development and maintenance of project schedules utilizing company/district standards and scheduling techniques. This hands-on role…
Added 26 mins ago
Sr. Analyst Sales Programs & Incentives
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Sr. Manager, Product Marketing, the Sr. Analyst, Sales Programs & Incentives is a detail-oriented, analytical role responsible for supporting the development,…

Amazon

InfraOps Support Eng I, Operations Management Center (OMC)

Vancouver, BC, Canada

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Job details

Experience: 2+ years of software development, or 2+ years of technical support experience
Posting language: English
Posted: Oct 26, 2026

Original job description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities
- Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.
- Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.
- Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.
- Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.
- Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About the team
Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 57,400.00 - 95,900.00 CAD annually

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More about this job

Responsibilities

Triage office infrastructure incidents across network, print, and audio-visual services, troubleshoot or route issues, correlate incidents with shared causes, and escalate complex problems to the appropriate teams. Monitor and communicate infrastructure health and trends, follow established procedures, and identify improvements that enhance the in-office customer experience.

Requirements

Candidates need at least two years of software development or technical support experience, along with scripting experience in modern programming languages and the ability to troubleshoot and debug technical systems. Preferred qualifications include knowledge of web services, distributed systems, web application development, hardware and software RAID, REST services, XML, and JSON.

Skills

Technical Support
Incident Triage
Troubleshooting
Debugging
Scripting
Incident Management
Root Cause Correlation
Runbook Use
Standard Operating Procedures
Stakeholder Communication
Network Infrastructure
Audio-Visual Systems
Print Services
Process Improvement
REST Web Services
XML and JSON

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life and Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Operations Management Center
IT Services
Corporate Infrastructure Services
Technical Support
Tier I Support
Incident Triage
Incident Management
Standard Operating Procedures
Runbooks
Network Infrastructure
Audio-Visual Systems
Print Services
Troubleshooting
Debugging
Scripting
Modern Programming Languages
Web Services
Distributed Systems
Web Application Development
Hardware RAID
Software RAID
REST Web Services
XML
JSON
Root Cause Analysis
Follow-the-Sun Support
Process Improvement

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