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Added 4 mins ago
Channel Engagement Manager
Miovision
Kitchener, ON
$166,000 to $250,000 CAD / year
Full-time
We are looking for a Channel Engagement Manager to take the wheel on monetizing our strategic partner networks (such as major telematics providers, AT&T, Ericsson, HAAS, and Whelen), acting…
Added 4 mins ago
Assistant Manager
EssilorLuxottica Group
Mississauga, ON
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 34 mins ago
Maintenance Planner (Full-time Permanent)
Manufacturing Job Site
ON · Kenora, ON
Full-time
Reporting directly to the Maintenance and Operations Manager, the Maintenance Planner provides coordination, organization, and strategic support to the maintenance function, ensuring…
Added 34 mins ago
Warehouse Break Pack, Mon-Fri, 11am to 7.30pm
Staples Canada
Calgary, AB
Full-time
…national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us…
Added 49 mins ago
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Guelph, ON
Assist with inventory management by monitoring tailoring supplies and requesting replenishment from management as needed.
Added 49 mins ago
Lead Embedded Banking Program Information Technology (IT) Manager
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Full-time
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Added 49 mins ago
assistant store manager - South Edmonton, AB
Starbucks Coffee Company
Edmonton, AB
$56,000 to $66,500 CAD / year
Full-time
…and business acumen, all to build your understanding of store management. You will learn how to create success for a multi-million-dollar business, create and develop great teams, and…
Added 49 mins ago
shift supervisor - Store# 83743, PORTLAND & ADELAIDE
Starbucks Coffee Company
Toronto, ON
Full-time
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Added 49 mins ago
icebreaker: Superviseur - TouchLab Montreal
VF Corporation
Montreal, QC
$21.1 to $25.2 CAD / hour
Part-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 49 mins ago
Vans: Supervisor - Crossiron Mills
VF Corporation
AB
$19.5 to $27.72 CAD / hour
Full-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 1 hour ago
Junior Digital Marketing Specialist
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Part-time
Compensation: $20.50-$27.38 hour, based on experience and demonstrated ability across SEO, web management and paid ads.
Added 1 hour ago
Condominium Manager
FirstService Residential Canada
Toronto, ON · North York, ON
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FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 1 hour ago
Human Resources Advisor
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Added 1 hour ago
Business Development Manager - Atlantic Canada
BASF
Mississauga, ON
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We are looking for a Business Development Manager to join our Refinish team in Atlantic Canada.
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Supervisor - Nutrition and Food Services
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Halifax, NS
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Added 1 hour ago
Interview Scheduling and Program Support Manager
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Toronto, ON
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Product Supply Internship/Co-Op Summer 2027/Stage ou programme coopératif en chaîne d'approvisionnement Été 2027
Procter & Gamble
Toronto, ON · GRTR TORONTO FULFILLMENT CTR
Full-time
Leading unique projects with coaching from your manager, you will play an important role within the Greater Toronto Fulfillment Centre having a direct impact on the business.
Added 1 hour ago
Vans: Supervisor - Crossiron Mills
Vans
AB
$19.5 to $27.72 CAD / hour
Full-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 1 hour ago
icebreaker: Superviseur - TouchLab Montreal
icebreaker
Montreal, QC
$21.1 to $25.2 CAD / hour
Part-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 1 hour ago
AI Product Manager
Insight
Toronto, ON
Full-time
Insight is hiring an AI Product Manager to own the requirements and strategy function on client-facing AI engagements in Canada. This is a billable delivery consultant role, embedded on…
Added 1 hour ago
Clinical Therapist (Masters) - Community Support Adults - Mental Health & Addictions
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The Clinical Therapist is a member of the Adult Service team in Mental Health and Addictions. Reporting to the Manager, the Clinical Therapist provides assessment and planning, treatment…
Added 1 hour ago
Employment Engagement Specialist
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Toronto, ON
Contract
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Added 1 hour ago
Customer Marketing Manager - eCom
Molson Coors
Toronto, ON
Temporary
In the role of eCommerce Customer Marketing Manager working in Toronto, ON, you will be part of the Omnichannel Digital team, nested in our Strategy and Capabilities function. The CMM will…
Added 1 hour ago
Business Development Manager-Automotive Aftermarket (Wheels & Accessories)
The Wheel Group
AB · Edmonton, AB
Full-time
The Wheel Group is hiring a Business Development Manager to drive new business growth by prospecting, acquiring new customers, and expanding our presence throughout an assigned territory.…
Added 1 hour ago
CCA Instructor
Oxford International
Halifax, NS
$70,000 to $80,000 CAD / year
Full-time
The LPN/RN CCA Instructor is responsible for supporting the Team Lead and Program Manager in the delivery, oversight, and continuous improvement of the Continuing Care Assistant (CCA)…

Amazon

ITS Network Engineer I, Operations Management Center (OMC)

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Description

We are looking to hire a highly motivated, best-in-class OMC Network Engineer to join our growing team within Corporate Infrastructure Services. The positions responsibilities involve operational support and maintenance of infrastructure hardware, configuration and network connectivity for corporate offices. The OMC Network Engineer will work closely with both internal customers, on-prem engineers and service owners to provide Tier II support for large scale, enterprise class networks, AV and Print Services. They will be highly competent in all aspects of troubleshooting and maintaining infrastructure hardware, software, and connectivity. This position will serve as a point of escalation and coaching for Tier 1 engineers and works with minimum supervision to drive and deliver operational changes focused on infrastructure services. OMC Network Engineers are expected to work with established best practices to refine operational procedures, solve issues that go beyond standard operational procedures and configurations, coach Tier I engineers, and constantly think proactively and innovatively. The desire and ability to work in an ambiguous, collaborative environment is essential for success.

Key job responsibilities

Core Incident Management: Troubleshoot and resolve incoming incidents related to office infrastructure (AV, Print & Network) within defined target times, using judgment to determine if an incident requires troubleshooting or routing to a service manager team, working with team members and cross-functional partners to deliver solutions. Use runbooks and technical judgment to determine the scope and severity of incidents, involving stakeholder teams as necessary and escalating roadblocks and risks when needed while learning best practices for operations. Correlate concurrent incidents related to a common root cause and aggregate them into a single parent incident. Make trade-offs between time and resources when managing incidents, balancing multiple priorities in a fast-paced operational environment

Technical Troubleshooting & Vendor Coordination: Coordinate with Internet Service Providers (ISPs), telecom carriers, and infrastructure stakeholder to troubleshoot circuit issues, connectivity problems, and network outages. Document incidents clearly and concisely, contributing to troubleshooting guides and operational procedures that improve team efficiency.

Communication & Reporting: Effectively communicate regarding office infrastructure health trends as they happen

Participate in Major incident bridges, providing telemetry and driving resolution.

Provide verbal and written summaries of events, incidents and problems to leadership teams, communicating technical issues and resolutions

Continuous Improvement & Knowledge Sharing: Contribute to operational excellence by identifying process improvements, documenting lessons learned, supporting root cause analysis, and advocating for continuous improvement in office customer experience. Train new team members on network troubleshooting procedures, incident management workflows, and OMC operational processes.

Operational Requirements: Work in a 24/7/365 follow-the-sun operational model, providing support across multiple time zones and maintaining shift flexibility. Handle on-call support during off-business hours

About The Team

Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model.

Basic Qualifications

2+ years of network engineering and deployments for large-scale networks in a corporate environment, including hands-on physical infrastructure installations, hardware integration, racking, and cabling experience
3+ years of physical layer technologies experience
3+ years of network administration experience
Bachelor's degree or equivalent in Computer Science, Engineering, Information Systems Management, Information Security or other related fields

Preferred Qualifications

2+ years’ hands on experience with Cisco routers/switches/firewalls.
Experience working with data and telecom carriers to procure, deliver, and activate network circuits.
Experience administering, deploying or supporting Aruba and Cisco wireless network equipment.
Demonstrated track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 49,900.00 - 83,400.00 CAD annually

Company - Amazon Development Centre Canada ULC - K03

Job ID: A10417360

Apply About employer

More about this job

Responsibilities

Troubleshoot and resolve office network, print, and audiovisual infrastructure incidents, coordinating with internal teams, service owners, and external carriers to restore service and escalate complex issues. Participate in major incident response, document procedures and lessons learned, coach Tier I engineers, and improve operational processes in a 24/7 support model.

Requirements

Requires a bachelor's degree or equivalent in a related field, at least two years of large-scale corporate network engineering and deployment experience, and at least three years of physical-layer technology and network administration experience. Preferred qualifications include hands-on Cisco router, switch, and firewall experience; carrier circuit coordination; and Aruba or Cisco wireless support experience.

Skills

Network Engineering
Network Administration
Network Troubleshooting
Incident Management
Physical Layer Technologies
Network Deployments
Hardware Installation
Hardware Integration
Racking and Cabling
Cisco Routers, Switches, and Firewalls
Aruba Wireless Networks
Circuit Troubleshooting
Vendor Coordination
Root Cause Analysis
Operational Documentation
Technical Coaching

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life and Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Corporate Infrastructure Services
Operations Management Center
Enterprise Networks
Network Infrastructure
Network Administration
Network Engineering
Physical Layer Technologies
Network Deployments
Cisco Routers
Cisco Switches
Cisco Firewalls
Aruba Wireless
Network Circuits
Internet Service Providers
Telecom Carriers
Audio Visual Infrastructure
Print Services
Incident Management
Tier II Support
Standard Operating Procedures
Runbooks
Major Incident Bridges
Root Cause Analysis
Operational Excellence
Troubleshooting Guides
Hardware Integration
Racking and Cabling
24/7/365 Operations
Follow-the-Sun Support
On-Call Support

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