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Added 7 mins ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 7 mins ago
KR
Firewall Consultant
KTek Resourcing
Calgary, AB
- Contract
Support IDS/IPS, URL Filtering, Threat Prevention, and Application Control features.
Added 7 mins ago
SD
Senior Analyst, Business Intelligence
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Recommend and facilitate the development of specific data solutions, both as ad-hoc requests/support and for ongoing scheduled outputs
Added 7 mins ago
LL
Agricultural Fieldman
Lac La Biche County
Lac la Biche, AB
- Full-time
…professional development, as well as many wellness initiatives that support a work/life balance. We also take pride in maintaining high standards surrounding equity, diversity, and…
Added 7 mins ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Mission Systems–Canada
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
We are currently hiring for a Junior Technical Infrastructure Analyst for our Calgary-based Desktop Support team. The successful candidate will be the primary IT support resource for the…
Added 7 mins ago
BC
Maintenance Planner
Big Country Equipment Repair LTD
BC · British Columbia, Canada
- Full-time
…a fleet of over 55 service trucks, providing 24/7, 365-day support. We are proud of the customer relationships we continue to build and expect all employees to become familiar with Big…
Added 7 mins ago
FH
Director of Communications and Strategic Partnerships
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Lead the execution of aligned PR strategies, working in partnership with the Regional Director of PR and the Director of Sales & Marketing to support brand positioning and revenue goals.
Added 7 mins ago
WQ
Namur Intermediate School- Recreational Activities Technician, Temporary/ Technicienne ou Technicien en Loisir, temporaire - 30 Hours/heures
Western Quebec School Board
Namur, QC
- Contract
…potential of all our students by cultivating a strong corps of support, professional, teaching, and administrative excellence. We, therefore, encourage applications from Indigenous people,…
Added 7 mins ago
UI
Client Relationship Manager
Util-Assist Inc.
Newmarket, ON
- Full-time
…customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their…
Added 7 mins ago
KB
Cashier
Kent Building Supplies
Antigonish, NS
- Part-time
…invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 7 mins ago
NF
Cashier Part Time Day
No Frills
Campbell River, BC
- Part-time
Support in the delivery of company-directed promotions and programs
Added 7 mins ago
NF
Meat Department Manager Full Time Day
No Frills
Bridgewater, NS
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 7 mins ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Port Hope, ON
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 7 mins ago
CO
Library Service Assistant 1/2 Circulation Assistant SWST
City of Winnipeg
Winnipeg, MB
- Part-time
Your application documents must clearly indicate how you meet the qualifications of the position.*
Added 7 mins ago
SH
Primary Care Paramedic - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Basic Life Support (BLS), level C or equivalent.
Added 7 mins ago
SK
Manager Tax Compliance FATCA & CRS
Sokoni Kwetu
London, ON
- Contract
…MS Office, Excel.Your Contact:Mr. Ivano Coni would like to support you. Your application will be kept strictly confidential.coni + partner agKlosbachstrasse 107CH-8032 ZürichTel.: +41 44…
Added 7 mins ago
DC
Registered Nurse (RN) - Black Health & Wellness
Durham Community Health Centre
Oshawa, ON
- Full-time
…respond to their needs through integrated clinical care, wellness support, and health…
Added 7 mins ago
QM
Contrôleur financier - CPA issu d'un cabinet - Décarie / Financial Controller - CPA from Firm a
Quantum Management Services Ltd.
Montreal, QC
- $100,000 to $130,000 CAD / year
- Full-time
All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.
Added 7 mins ago
NF
Meat Clerk Part Time Day
No Frills
Winnipeg, MB
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 7 mins ago
SB
Assistant Manager *New Centre Opening*
Splitsville Bowl
Calgary, AB
- Full-time
Within our fast-paced, dynamic world, you will be at the very centre of the Splitsville experience, to support the effective operation of the business, injecting fun and positivity into the…
Added 7 mins ago
HF
Cyber Security Advisor
Hamilton Family Health Team
Hamilton, ON
- Temporary
Communicate assessment findings, risks, and recommendations in clear, practical language to support informed decision-making.
Added 7 mins ago
CO
Senior Software Developer
City of Winnipeg
Winnipeg, MB
- Full-time
…and Newcomers are encouraged to self-declare in the online…
Added 7 mins ago
J&
Sr. Director, ERP Supply Chain & SAP Technology Platforms, Orthopedics
Johnson & Johnson MedTech
NB · Brunswick, NB
- Full-time
Additionally, this role is accountable to establish SAP technology platform services and governance including application development and delivery, and operational support for…
Added 7 mins ago
QM
Avocat fiscaliste / Tax Lawyer
Quantum Management Services Ltd.
Montreal, QC
- Full-time
All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.
Added 7 mins ago
WQ
École Golden Valley - Enseignant(e), remplacement 100% , ressource au primaire / Teacher, Replacement 100%, Elementary Resource
Western Quebec School Board
Val-d'Or, QC
- Contract

Amazon

ITS Support Eng I (OMC), OMC

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities

Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.

Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.

Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.

Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.

Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About The Team

Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model.

Basic Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
1+ years of troubleshooting in a multi-user high availability environment experience
1+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
1+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 26.49 - 41.82 CAD hourly

Company - Amazon Development Centre Canada ULC - K03

Job ID: A10571859

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More about this job

Responsibilities

Triage corporate office infrastructure incidents across network, print, and audiovisual services, using standard procedures to assess severity, troubleshoot, correlate related incidents, and escalate or route issues. Communicate infrastructure health and trends to stakeholders, support service reviews, and identify process improvements that enhance the in-office customer experience.

Requirements

Requires a high school diploma or equivalent and at least one year of experience in Windows Server technologies, high-availability troubleshooting, PC repair and deployment, IT service delivery, networking, and corporate operating system and network support. Preferred qualifications include at least two years of computer networking experience and experience supporting video or teleconference equipment.

Skills

Incident Triage
Incident Management
Troubleshooting
Windows Server
Active Directory
Distributed File System
Print Services
Networking
DNS
DHCP
SSL
TCP/IP
Windows, Mac, and Linux Support
PC Repair and Deployment
Video Conferencing Equipment

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Coverage
Basic Life Insurance
Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off
Sign-On Payments
Restricted Stock Units

Visa sponsorship

Not detected in the job text

Keywords

Corporate Infrastructure Services
Operations Management Center
Incident Triage
Incident Correlation
Incident Escalation
Standard Operating Procedures
Runbooks
Network Infrastructure
Print Infrastructure
Audiovisual Systems
Windows Server
Active Directory
Distributed File System
Print Services
High-Availability Environments
PC Repair
PC Deployment
IT Service Delivery
DNS
DHCP
SSL
OSI Model
TCP/IP
Windows
Mac
Linux
Corporate Network Support
Video Conferencing
Teleconference Equipment

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