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Added 13 mins ago
C
Principal SerDes System/DSP Design Engineer
Ciena
Canada
- $126,100 to $201,500 CAD / year
- Full-time
…technology company that leads with our humanity - driving our business priorities alongside meaningful social, community, and societal…
Added 13 mins ago
W
Recruitment Advisor
Worley
AB · Edmonton, AB
- Full-time
Develop relationships with assigned client groups to understand the business needs informing them of recruitment services, as well as key decision points which require Human Resources…
Added 13 mins ago
AE
Environmental Scientist (Intermediate)
Associated Engineering
Regina, SK
- Full-time
Contribute to business development including proposal development and building client relationships.
Added 13 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Collaborate with business development teams and customers to understand technical challenges and develop practical application and processing solutions
Added 13 mins ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
Stay current on international trade laws, import regulations/tariffs, export control regulations, and sanctions programs applicable to Husky’s business activities.
Added 13 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Understand design requirements including business needs, customer discussions, internal standards, and industry regulations
Added 13 mins ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Participate in the formulation and/or evaluation of business cases
Added 13 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Ensure the integrity, consistency, and accuracy of financial reporting across all legal entities and business units.
Added 13 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 13 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 13 mins ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
Title: Internal Auditor (Business Control & IT)
Added 13 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 13 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…cohesively with a variety of different teams from across the business globally to complete…
Added 13 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…candidate will have excellent knowledge and experience with business process design, including internal controls over financial reporting under SOX, the ability to collaborate…
Added 13 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 13 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Strong project and time management skills, with the ability to prioritize effectively, manage multiple initiatives, and delegate responsibilities to achieve business objectives.
Added 13 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
…the technical development of packaging products working with business development, completing engineering, and subsequent launch into our manufacturing…
Added 14 mins ago
KS
Assistant Store Manager I
kate spade new york
Burnaby, BC · Metropolis At Metrotown
- Full-time
Schedule: Ability to work a flexible schedule to meet business needs - including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public…
Added 28 mins ago
S
Beauty Advisor - Flex
Sephora
Surrey, BC
- $19.85 to $24.8 CAD / hour
…individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or…
Added 44 mins ago
Front End - Supervisor Front End
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saanichton, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 44 mins ago
Front End - Cashier
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saanichton, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 hour ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Full-time
Ensures staffing levels are adequate to effectively operate the business
Added 1 hour ago
NF
Produce Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 1 hour ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
West Kelowna, BC
- Full-time
Ensures staffing levels are adequate to effectively operate the business
Added 1 hour ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Vernon, BC
- Full-time
Ensures staffing levels are adequate to effectively operate the business

Amazon

ITS Support Eng I (OMC), OMC

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities

Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.

Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.

Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.

Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.

Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About The Team

Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model.

Basic Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
1+ years of troubleshooting in a multi-user high availability environment experience
1+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
1+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 26.49 - 41.82 CAD hourly

Company - Amazon Development Centre Canada ULC - K03

Job ID: A10571859

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More about this job

Responsibilities

Triage corporate office infrastructure incidents across network, print, and audiovisual services, using standard procedures to assess severity, troubleshoot, correlate related incidents, and escalate or route issues. Communicate infrastructure health and trends to stakeholders, support service reviews, and identify process improvements that enhance the in-office customer experience.

Requirements

Requires a high school diploma or equivalent and at least one year of experience in Windows Server technologies, high-availability troubleshooting, PC repair and deployment, IT service delivery, networking, and corporate operating system and network support. Preferred qualifications include at least two years of computer networking experience and experience supporting video or teleconference equipment.

Skills

Incident Triage
Incident Management
Troubleshooting
Windows Server
Active Directory
Distributed File System
Print Services
Networking
DNS
DHCP
SSL
TCP/IP
Windows, Mac, and Linux Support
PC Repair and Deployment
Video Conferencing Equipment

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Coverage
Basic Life Insurance
Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off
Sign-On Payments
Restricted Stock Units

Visa sponsorship

Not detected in the job text

Keywords

Corporate Infrastructure Services
Operations Management Center
Incident Triage
Incident Correlation
Incident Escalation
Standard Operating Procedures
Runbooks
Network Infrastructure
Print Infrastructure
Audiovisual Systems
Windows Server
Active Directory
Distributed File System
Print Services
High-Availability Environments
PC Repair
PC Deployment
IT Service Delivery
DNS
DHCP
SSL
OSI Model
TCP/IP
Windows
Mac
Linux
Corporate Network Support
Video Conferencing
Teleconference Equipment

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