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Added 3 mins ago
AC
Manager, Project Development - Mining and Metals Saskatoon
Allnorth Consultants Limited
Saskatoon, SK
- Full-time
We are seeking a Project Development Manager to join our Mining & Metals team. As a key member of the operations team, you will help strengthen Allnorth’s brand, build lasting client…
Added 17 mins ago
B
Senior Manager, AI Strategy & Product Management
BMO
Toronto, ON
- Full-time
Define product vision, strategy, roadmaps, and success measures for AI-powered client and employee experiences.
Added 17 mins ago
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Information Security Analyst II - Asset Assessment & Governance
TD
Toronto, ON
- Full-time
Meaningful Work Is Fueled By Meaningful Performance And Career Development Conversations With Your Manager. Here's Some Of What You May Be Asked To Perform
Added 17 mins ago
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Personal Banking Associate (Full time)- Val Bélair, Quebec city
TD
Quebec, QC · Val-Bélair, QC
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 17 mins ago
EF
Business Development Manager
Everclean Facility Services
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
…genuinely loves the thrill of turning a cold prospect into a loyal client - we need to…
Added 17 mins ago
TS
Director, Commercial Property Management
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
Our client, an established real estate organization is seeking a Director, Commercial Property Management to provide strategic leadership and operational oversight across a substantial…
Added 18 mins ago
AG
Construction Manager
Alstar Group
Leduc, AB
- Contract
Leadership & Financial Acumen: Demonstrated success managing workforces of 30+ personnel, project budgets, risk mitigation, and client relations.
Added 18 mins ago
Demand Generation Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
As a Demand Generation Manager, you’ll lead demand generation efforts across Westland’s brands, product lines, and provincial markets. You’ll connect paid media, marketing automation,…
Added 18 mins ago
S
Technical Implementation Manager
SuiteSpot
Remote, Canada
- Full-time
- Remote
As a Technical Implementation Manager, you will play a crucial role in the successful onboarding of new clients onto our SaaS platform. You will be responsible for the technical aspects of…
Added 33 mins ago
Study Manager
Primero Group
Quebec, QC
As a Study Manager, you will be responsible to lead multi-disciplinary teams to complete client’s development phases for their projects, these phases would typically be Order of Magnitude,…
Added 33 mins ago
Senior Project Engineer
Primero Group
Quebec, QC
Act as Project Manager on assigned projects, including planning, execution, and client communication
Added 46 mins ago
F
Client Relationship Manager
Futurpreneur
Toronto, ON
- $68,000 CAD / year
- Full-time
As a Client Relationship Manager, you will play an integral role in the continued growth of the organization's overall success. You will be responsible for assisting young entrepreneurs…
Added 46 mins ago
SF
Fund Accountant (BC)
SGGG Fund Services Inc.
Richmond, BC
- Full-time
We are seeking an organized and detail-oriented Fund Accountant to join our BC team. Reporting to the Manager, Fund Accounting, this entry-level role supports operational excellence by…
Added 48 mins ago
Financial Planning Practice Lead - Calgary/Vancouver
Scotiabank
AB · Calgary, AB
Work closely with the Senior Manager – Financial Planning Operations and Execution, and other members of the Practice Excellence team, to develop and implement enterprise-wide financial…
Added 48 mins ago
S
Customer Success Manager
Sago
Remote, Canada
- Full-time
- Remote
· Collaborate with sales to understand client needs and provide proactive, tailored recommendations.
Added 48 mins ago
F
Client Relationship Manager
Futurpreneur
Remote, Canada
- Full-time
- Remote
As a Client Relationship Manager, you will play an integral role in the continued growth of the organization’s overall success. You will be responsible for assisting young entrepreneurs…
Added 48 mins ago
Principal Construction Manager
Mott MacDonald
Toronto, ON
Mott MacDonald is seeking a Principal Construction Manager to play a pivotal leadership role in advancing our Construction Management (CM) and Construction Administration (CA) capabilities…
Added 1 hour ago
A
Technology Change Control Analyst
Aviso
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Technology Change Control, the Technology Change Control Analyst supports the governance and coordination of IT changes across Aviso's technology environment.
Added 1 hour ago
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Bilingual Senior HR Business Partner – Corporate Groups
Radio-Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 1 hour ago
H
HVAC Sales Manager
Hays
Vancouver, BC · Greater Vancouver, BC
- $145,000 to $170,000 CAD / year
- Full-time
Our client is a well-established HVAC organization with a strong presence across British Columbia. Known for its technical expertise, broad product offering and collaborative culture, the…
Added 1 hour ago
SF
Administrative and Payroll Assistant
SGGG Fund Services Inc.
Toronto, ON
- $58,000 to $63,000 CAD / year
- Contract
…tasks. The successful candidate will assist with preparing client invoices, performing data entry, completing basic fee calculations, and supporting both accounts receivable and accounts…
Added 1 hour ago
P
Accounts Receivable Specialist (1 year contract)
PointClickCare
Mississauga, ON
- $26.44 to $29.8 CAD / hour
- Contract
Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
Added 1 hour ago
A
Account Manager, Emerging Growth
Absorb
Remote, Canada
- Full-time
- Remote
…strong retention practices and a deep understanding of each client’s goals. Success is measured through net retention targets tied directly to the performance of your assigned…
Added 1 hour ago
ML
Hospitality Manager
MAPLE LEAF LOUNGE
ON · MISSISSAUGA, ON
- Full-time
The Hospitality Manager is responsible for all aspects of the operation including: budgeting, financial management and weekly analysis, implementation and ongoing success of the retail…
Added 1 hour ago
MT
Legal Research Specialist
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…

Amazon

ITS Support Eng I (OMC), OMC

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities

Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.

Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.

Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.

Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.

Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About The Team

Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model.

Basic Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
1+ years of troubleshooting in a multi-user high availability environment experience
1+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
1+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 26.49 - 41.82 CAD hourly

Company - Amazon Development Centre Canada ULC - K03

Job ID: A10571859

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More about this job

Responsibilities

Triage corporate office infrastructure incidents across network, print, and audiovisual services, using standard procedures to assess severity, troubleshoot, correlate related incidents, and escalate or route issues. Communicate infrastructure health and trends to stakeholders, support service reviews, and identify process improvements that enhance the in-office customer experience.

Requirements

Requires a high school diploma or equivalent and at least one year of experience in Windows Server technologies, high-availability troubleshooting, PC repair and deployment, IT service delivery, networking, and corporate operating system and network support. Preferred qualifications include at least two years of computer networking experience and experience supporting video or teleconference equipment.

Skills

Incident Triage
Incident Management
Troubleshooting
Windows Server
Active Directory
Distributed File System
Print Services
Networking
DNS
DHCP
SSL
TCP/IP
Windows, Mac, and Linux Support
PC Repair and Deployment
Video Conferencing Equipment

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Coverage
Basic Life Insurance
Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off
Sign-On Payments
Restricted Stock Units

Visa sponsorship

Not detected in the job text

Keywords

Corporate Infrastructure Services
Operations Management Center
Incident Triage
Incident Correlation
Incident Escalation
Standard Operating Procedures
Runbooks
Network Infrastructure
Print Infrastructure
Audiovisual Systems
Windows Server
Active Directory
Distributed File System
Print Services
High-Availability Environments
PC Repair
PC Deployment
IT Service Delivery
DNS
DHCP
SSL
OSI Model
TCP/IP
Windows
Mac
Linux
Corporate Network Support
Video Conferencing
Teleconference Equipment

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