Jobs in Canada

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Added 3 mins ago
Gift Shop Clerk
Manitoba Legislative Assembly
Winnipeg, MB
Reporting to the Gift Shop Manager, the Gift Shop Clerk is a key point of contact for customers and is responsible for delivering an exceptional retail experience. This role involves…
Added 7 mins ago
PP
Assistant manager - food services
Pizza Pizza # 59
Mississauga, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 8 mins ago
HF
Assistant manager, restaurant
Humpty's Family Restaurant
Calgary, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 11 mins ago
MV
Store manager - retail
Mattress Villa
Calgary, AB
- From $38 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 11 mins ago
GG
Store manager - retail
GS Granite Limited
Edmonton, AB
- From $45 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 13 mins ago
J
Shift manager - fast food restaurant
JobsMedia.io
Golden, BC
- Internship
Added 13 mins ago
GC
Department Manager - Gift & Home Décor – Saanich
GARDENWORKS Canada
Saanich, BC
- Full-time
We are seeking a creative, organized, and customer-focused retail leader to join our Saanich team as Department Manager – Gift & Home Décor. In this role, you will oversee the daily…
Added 14 mins ago
LC
Directeur adjoint de magasin
Loblaw Companies Limited
Rosemère, QC
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 14 mins ago
LC
Manager, Warehouse Operations Il
Loblaw Companies Limited
Winnipeg, MB
- Full-time
3–5 years of progressive leadership experience at the Senior Supervisor or Manager level within a distribution centre or warehouse environment
Added 14 mins ago
LC
Store Administrator Full Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Full-time
Be accountable for office duties as indicated by Store Manager
Added 14 mins ago
LC
Meat Department Manager Full Time Day
Loblaw Companies Limited
Bridgewater, NS
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 14 mins ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Part-time
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 14 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
Sechelt, BC
- $25.82 CAD / hour
- Other
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 14 mins ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Part-time
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 14 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Burlington, ON
- $50,000 to $53,000 CAD / year
- Full-time
…professionals who are dedicated to providing an exceptional Member Experience. In this role, your primary responsibilities will be to understand the financial needs of our Members and…
Added 14 mins ago
GT
Manager, Commercial Intelligence
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 14 mins ago
M
GRC Specialist
Miovision
Remote, Canada
- $90,000 to $115,000 CAD / year
- Full-time
- Remote
…making it possible for cities to improve the transportation experience for drivers, cyclists and…
Added 14 mins ago
X
Marketing Communication Manager - CA (6 month contract)
Xero
Remote, Canada
- Full-time
- Remote
As Marketing Communications Manager for Canada, you will play a key role in building Xero's profile and deepening customer connection across the region during a six-month contract. You will…
Added 14 mins ago
HB
Assistant Manager - BOSS Store, St. Bruno
HUGO BOSS Canada, Inc.
Saint-Bruno-de-Montarville, QC
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 14 mins ago
HB
Store Manager - BOSS Store, St Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 14 mins ago
Product Marketing Manager
Tucows Domains
Canada
As a Product Marketing Manager within Tucows Domains, you’ll collaborate closely with product management, account management, business development, and customer care to launch products.…
Added 14 mins ago
B
Client Service Associate
BMO
Toronto, ON · CLAIRE
- Full-time
Works collaboratively within the market, BMO partners and the community to build relationships and deliver the desired customer experience.
Added 14 mins ago
Revenue Operations Specialist
Diligent Corporation
Vancouver, BC
…governance, and Deal Desk processes. Working closely with Sales, Customer Success, Finance, Legal, and a high-performing global Deal Desk team, this role will ensure products, pricing,…
Added 21 mins ago
TH
Restaurant manager
Tim Hortons
Chatham, ON
- From $27 CAD / hour
- Full-time
- On-site
Added 24 mins ago
NC
Assistant manager - food services
NAM CHINOOK LTD
Calgary, AB
- From $37.5 CAD / hour
- Full-time
- On-site

Amazon

ITS Support Eng I (OMC), OMC

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities

Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.

Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.

Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.

Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.

Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About The Team

Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model.

Basic Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
1+ years of troubleshooting in a multi-user high availability environment experience
1+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
1+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 26.49 - 41.82 CAD hourly

Company - Amazon Development Centre Canada ULC - K03

Job ID: A10571859

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More about this job

Responsibilities

Triage corporate office infrastructure incidents across network, print, and audiovisual services, using standard procedures to assess severity, troubleshoot, correlate related incidents, and escalate or route issues. Communicate infrastructure health and trends to stakeholders, support service reviews, and identify process improvements that enhance the in-office customer experience.

Requirements

Requires a high school diploma or equivalent and at least one year of experience in Windows Server technologies, high-availability troubleshooting, PC repair and deployment, IT service delivery, networking, and corporate operating system and network support. Preferred qualifications include at least two years of computer networking experience and experience supporting video or teleconference equipment.

Skills

Incident Triage
Incident Management
Troubleshooting
Windows Server
Active Directory
Distributed File System
Print Services
Networking
DNS
DHCP
SSL
TCP/IP
Windows, Mac, and Linux Support
PC Repair and Deployment
Video Conferencing Equipment

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Coverage
Basic Life Insurance
Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off
Sign-On Payments
Restricted Stock Units

Visa sponsorship

Not detected in the job text

Keywords

Corporate Infrastructure Services
Operations Management Center
Incident Triage
Incident Correlation
Incident Escalation
Standard Operating Procedures
Runbooks
Network Infrastructure
Print Infrastructure
Audiovisual Systems
Windows Server
Active Directory
Distributed File System
Print Services
High-Availability Environments
PC Repair
PC Deployment
IT Service Delivery
DNS
DHCP
SSL
OSI Model
TCP/IP
Windows
Mac
Linux
Corporate Network Support
Video Conferencing
Teleconference Equipment

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