Jobs in Canada

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Added 7 mins ago
AA
Forklift Operator
Apex Aluminum Extrusions
Langley (District), BC · Langley, BC
- Full-time
We have an exciting opportunity for a Forklift Operator to join our Packaging team in Langley, BC. This is a full-time, permanent position, with an excellent benefits package, and room for…
Added 7 mins ago
CB
Sales Associate - CosmoProf Store # 07325
CosmoProf Beauty
Guelph, ON
- Full-time
Added 7 mins ago
RD
Administrative & Marketing Assistant
RBC Dominion Securities
Courtenay, BC
- Full-time
…intended to foster a workplace based on respect, belonging and opportunity for…
Added 7 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Sept-Îles, QC
- Full-time
An opportunity to have real impact on the lives of our clients and the communities we serve.
Added 8 mins ago
GE
Field Labourer, Industrial Services
GFL Environmental Inc.
Prince George, BC · Kitimat, BC
- Full-time
Participate in job site preparation, including the rigging in/out of equipment.
Added 8 mins ago
GE
Vacuum and High Pressure Pump Operator, Industrial Services
GFL Environmental Inc.
Prince George, BC · Kitimat, BC
- Full-time
…physical tasks to support the team. This role also provides the opportunity to operate a wide range of vac trucks and gain experience with high pressure pumps and…
Added 8 mins ago
GE
Coordonnateur (trice) aux opérations
GFL Environmental Inc.
Rouyn-Noranda, QC
- Full-time
…position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to…
Added 8 mins ago
GE
Class 3/1 Operator
GFL Environmental Inc.
Chemainus, BC
- Full-time
Participate in safety programs such as job hazard assessments.
Added 8 mins ago
GE
Vacuum Truck Operator, Industrial Services
GFL Environmental Inc.
Trail, BC
- Full-time
…physical tasks to support the team. This role also provides the opportunity to operate a wide range of vac trucks and gain experience with high pressure pumps and…
Added 8 mins ago
GE
Mécanicien(ne) de Véhicules Lourds
GFL Environmental Inc.
Rouyn-Noranda, QC
- Full-time
…position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to…
Added 8 mins ago
M
Regional Sales Manager - Ontario
Medfar
Toronto, ON
- Full-time
…health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and…
Added 8 mins ago
LD
Stock Service
London Drugs Limited
Vancouver, BC
- $18.25 to $21.04 CAD / hour
- Other
If you have experience in merchandising, the ability to work with a sense of urgency, combined with excellent communication skills, then we have the opportunity for you to excel!
Added 8 mins ago
LD
Beauty Advisor
London Drugs Limited
Surrey, BC
- Other
The job of a London Drugs BEAUTY ADVISOR is to help the beauty department meet its sales and marketing objectives while ensuring top-notch customer service and retail beauty advice.
Added 8 mins ago
A
Banquet Houseperson
AccorHotel
Jasper, AB
- Full-time
Want to learn more about this opportunity? View the complete job description by clicking this link: Banquets Houseperson.pdf
Added 8 mins ago
A
Fairmont Gold Supervisor
AccorHotel
Richmond, BC
- Full-time
An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate…
Added 8 mins ago
SI
Senior Software Engineer (Frontend), Search
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
Added 8 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Beltline, Calgary, AB
- Part-time
The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
Added 22 mins ago
N
Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $171,000 to $257,000 CAD / year
- Full-time
This is an opportunity to join a small yet impactful team where you will tackle seemingly impossible challenges and help build a business from the ground up. You will work on…
Added 22 mins ago
GO
Sr. Infrastructure Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will…
Added 22 mins ago
GO
Senior Strategic Management Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Added 22 mins ago
GO
Engineer-In-Training/Project Engineer
Government of Manitoba
Steinbach, MB
- Full-time
…EIT program, then you are not eligible to compete for this opportunity. Also, this competition is not open to professional…
Added 22 mins ago
C
Project Coordinator - Candidate Pool
CIMA+
Calgary, AB
- $92,800 to $127,600 CAD / year
- Full-time
At CIMA+, we give you the freedom and flexibility to manage your work on your own terms and the opportunity to work on projects you can relate to.
Added 22 mins ago
C
Project Manager - Candidate Pool
CIMA+
Calgary, AB
- $110,480 to $151,910 CAD / year
- Full-time
At CIMA+, we give you the freedom and flexibility to manage your work on your own terms and the opportunity to work on projects you can relate to.
Added 22 mins ago
GO
Crown Attorney
Government of Manitoba
Winnipeg, MB
- Full-time
…Criminal Justice Act and all provincial statutes. This is an opportunity with Manitoba Prosecution Service to work in Winnipeg,…
Added 22 mins ago
GO
Legal Services Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will…

Amazon

ITS Support Eng I (OMC), OMC

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities

Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.

Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.

Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.

Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.

Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About The Team

Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model.

Basic Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
1+ years of troubleshooting in a multi-user high availability environment experience
1+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
1+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 26.49 - 41.82 CAD hourly

Company - Amazon Development Centre Canada ULC - K03

Job ID: A10571859

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More about this job

Responsibilities

Triage corporate office infrastructure incidents across network, print, and audiovisual services, using standard procedures to assess severity, troubleshoot, correlate related incidents, and escalate or route issues. Communicate infrastructure health and trends to stakeholders, support service reviews, and identify process improvements that enhance the in-office customer experience.

Requirements

Requires a high school diploma or equivalent and at least one year of experience in Windows Server technologies, high-availability troubleshooting, PC repair and deployment, IT service delivery, networking, and corporate operating system and network support. Preferred qualifications include at least two years of computer networking experience and experience supporting video or teleconference equipment.

Skills

Incident Triage
Incident Management
Troubleshooting
Windows Server
Active Directory
Distributed File System
Print Services
Networking
DNS
DHCP
SSL
TCP/IP
Windows, Mac, and Linux Support
PC Repair and Deployment
Video Conferencing Equipment

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Coverage
Basic Life Insurance
Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off
Sign-On Payments
Restricted Stock Units

Visa sponsorship

Not detected in the job text

Keywords

Corporate Infrastructure Services
Operations Management Center
Incident Triage
Incident Correlation
Incident Escalation
Standard Operating Procedures
Runbooks
Network Infrastructure
Print Infrastructure
Audiovisual Systems
Windows Server
Active Directory
Distributed File System
Print Services
High-Availability Environments
PC Repair
PC Deployment
IT Service Delivery
DNS
DHCP
SSL
OSI Model
TCP/IP
Windows
Mac
Linux
Corporate Network Support
Video Conferencing
Teleconference Equipment

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