Jobs in Canada

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Added 2 mins ago
CB
Warehouse operations manager
Craft360 Beverages
Toronto, ON
- From $47.25 CAD / hour
- Full-time
- On-site
Evaluate the operations of facilities and the included real estate
Added 2 mins ago
S
Restaurant manager
Subway
Victoria, BC
- From $38.5 CAD / hour
- Full-time
- On-site
Added 2 mins ago
RS
Food services manager
Raku Sushi
Mississauga, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Added 3 mins ago
GC
Account Manager (Electrical)
GRAYBAR CANADA
Oshawa, ON
- Full-time
…automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches…
Added 3 mins ago
BM
Lube Bay Foreman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Reporting to the Maintenance Manager and operating from the Fort McKay Industrial Park, the Lube Bay Foreman is responsible for supervising and directing the daily activities of a team of…
Added 3 mins ago
SL
Sewing Machine Operator
Stanfield's Ltd.
Truro, NS
- Full-time
…while meeting production deadlines and output set by their Manager/Supervisor. Sewing Machine Operators are responsible for learning and mastering sewing techniques to assemble garments or…
Added 3 mins ago
SC
shift supervisor - Store# 04849, BRIDGEPORT & NO 3 ROAD
Starbucks Coffee Company
Richmond, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 mins ago
SC
shift supervisor - Store# 49679, Fort St. John
Starbucks Coffee Company
Fort St. John, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 mins ago
SC
shift supervisor - Store# 04817, LAKESHORE & LESLIE DRIVE-THRU
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 mins ago
SC
shift supervisor - Store# 04816, DUNDAS & PRINCE MICHAEL DR - OAKVILLE
Starbucks Coffee Company
Oakville, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 5 mins ago
LI
Systems manager - computer systems
LanceSoft Inc.
Vancouver, BC
- From $140,000 CAD / year
- Full-time
- Hybrid
Added 6 mins ago
TL
Production manager - manufacturing
Trench Limited
Scarborough, ON
- $115,000 to $150,000 CAD / year
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 7 mins ago
P
Catering service manager
PARAMOUNT
Woodbridge, ON
- From $36 CAD / hour
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 7 mins ago
AA
Operations general manager
Atlas Auto Body Ltd
Surrey, BC
- From $46.5 CAD / hour
- Full-time
- On-site
Added 7 mins ago
DH
Restaurant manager
DEDICATE HEALTHY KITCHEN
Fort McMurray, AB
- From $26 CAD / hour
- Full-time
- On-site
Added 8 mins ago
TN
Nail salon manager
T'Bliss Nails Lounge Corporation
Estevan, SK
- From $34.7 CAD / hour
- Full-time
- On-site
Added 10 mins ago
HF
Food services manager
Hana Foods
Port Coquitlam, BC
- From $28 CAD / hour
- Full-time
- On-site
Added 10 mins ago
TH
Restaurant assistant manager
Tim Hortons
Spruce Grove, AB
- From $36 CAD / hour
- Full-time
- On-site
Added 10 mins ago
DG
Facility operations manager
DELTA GOLF COURSE (2015) LTD.
Delta, BC
- From $41 CAD / hour
- Full-time
- On-site
Plan and manage the facility's operations budget
Added 13 mins ago
MS
General store manager
MTT Service - Food and Gas Bar & Cannabis
St. Laurent, MB
- From $41.25 CAD / hour
- Full-time
- On-site
Added 13 mins ago
RA
Restaurant manager
Ricky's All Day Grill
Leduc, AB
- From $37.6 CAD / hour
- Full-time
- On-site
Added 15 mins ago
KS
Restaurant manager
Kin's Social
Kincardine, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 16 mins ago
PC
Gas station manager
Petro Canada Grande Cache
Grande Cache, AB
- From $41.35 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 17 mins ago
SS
Store manager - retail
Sunstone Supermarket & Meat Shop Ltd.
Delta, BC
- From $45 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 17 mins ago
NE
Gas station manager
Nakusp Esso Centre
Nakusp, BC
- From $41.83 CAD / hour
- Full-time
- Contract
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales

Amazon

ITS Support Eng I (OMC), OMC

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Description

We are looking to hire a highly motivated, best-in-class ITS Support Eng I (OMC) to join our growing team within Corporate Infrastructure Services. The ITS Support Eng I (OMC) will work closely with both internal customers, on-prem technicians and service owners to provide Tier I support for large scale, enterprise class network, AV, and print services. This position serves as the first line of response for infrastructure incidents and is responsible for ensuring an exceptional Amazonian in-office experience, proactively addressing issues before customers are even aware of them. ITS Support Eng I (OMC) engineers are expected to follow established best practices and standard operating procedures to triage incidents, perform initial troubleshooting, and escalate complex issues when necessary. The desire and ability to work in a fast-paced, collaborative environment is essential for success.

Key job responsibilities

Triage incoming Incidents related to office infrastructure within the defined target times, using judgment to determine if an incident requires troubleshooting, or routing to a service manager team.

Correlate concurrent Incidents that are related to a common root cause, and aggregate them into a single parent incident.

Effectively use runbook and judgement to determine the scope and severity of an incident, and involve stakeholder teams as necessary.

Effectively communicate regarding office infrastructure health trends as they happen, but also for weekly, monthly and quarterly business reviews.

Ability to spot potential improvements to existing processes and procedures. Advocate for an ever improving in office customer experience.

About The Team

Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure down time. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross-functional teams or higher tiers of support, following a 24/7/365 follow-the-sun model.

Basic Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
1+ years of troubleshooting in a multi-user high availability environment experience
1+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
1+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 26.49 - 41.82 CAD hourly

Company - Amazon Development Centre Canada ULC - K03

Job ID: A10571859

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More about this job

Responsibilities

Triage corporate office infrastructure incidents across network, print, and audiovisual services, using standard procedures to assess severity, troubleshoot, correlate related incidents, and escalate or route issues. Communicate infrastructure health and trends to stakeholders, support service reviews, and identify process improvements that enhance the in-office customer experience.

Requirements

Requires a high school diploma or equivalent and at least one year of experience in Windows Server technologies, high-availability troubleshooting, PC repair and deployment, IT service delivery, networking, and corporate operating system and network support. Preferred qualifications include at least two years of computer networking experience and experience supporting video or teleconference equipment.

Skills

Incident Triage
Incident Management
Troubleshooting
Windows Server
Active Directory
Distributed File System
Print Services
Networking
DNS
DHCP
SSL
TCP/IP
Windows, Mac, and Linux Support
PC Repair and Deployment
Video Conferencing Equipment

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Coverage
Basic Life Insurance
Accidental Death and Dismemberment Insurance
Deferred Profit Sharing Plan
Paid Time Off
Sign-On Payments
Restricted Stock Units

Visa sponsorship

Not detected in the job text

Keywords

Corporate Infrastructure Services
Operations Management Center
Incident Triage
Incident Correlation
Incident Escalation
Standard Operating Procedures
Runbooks
Network Infrastructure
Print Infrastructure
Audiovisual Systems
Windows Server
Active Directory
Distributed File System
Print Services
High-Availability Environments
PC Repair
PC Deployment
IT Service Delivery
DNS
DHCP
SSL
OSI Model
TCP/IP
Windows
Mac
Linux
Corporate Network Support
Video Conferencing
Teleconference Equipment

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