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Added 11 mins ago
Technician II – Vehicle Maintenance
Ryder System, Inc.
Toronto, ON · Scarborough, ON
Full-time
For nearly 100 years, Ryder has been a global leader in integrated transportation, logistics, and supply chain management solutions. We provide the expertise and resources needed to build…
Added 11 mins ago
Director, Virtual Care Technology Applications
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 11 mins ago
Division Manager (Restoration Services)
The Headhunters Recruitment
Surrey, BC
Full-time
Our client is an established leader in property damage restoration, providing 24/7 emergency response and comprehensive services across water, fire, smoke, mold, and reconstruction. With a…
Added 11 mins ago
Chemistry Tech - Sample Generation
Certified Group
Kitchener, ON
Full-time
Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
Added 11 mins ago
Director, Food Safety & Supplier Assurance
ArdoVLM
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Full-time
As the senior technical authority and leader of the Food Safety team, the Director partners with Procurement, Sales, Operations, Logistics, Customer Service and Executive Leadership. The…
Added 11 mins ago
Salesforce Technical Lead
J&M Group
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Contract
This role requires a hands-on technical leader who can collaborate with business stakeholders, architects, development teams, and vendor partners to deliver scalable, secure, and…
Added 11 mins ago
Station Technician (English Services) (On-Site)
Radio-Canada
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Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 11 mins ago
C# Web Developer Intern
Midea America
ON · Ontario, Canada
$18 to $22 CAD / hour
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AI-assisted output is treated as a draft: code and documentation are understood, verified, tested, and aligned with security, confidentiality, licensing, and team standards before use.
Added 13 mins ago
Spécialiste Réseau / Network Specialist
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Everything starts with our dedicated team. As an award-winning industry leader, our infrastructure helps customers maximize uptime
Added 28 mins ago
Manager, Fund Accounting – Hedge Funds
The Citco Group Limited
Halifax, NS
Full-time
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under…
Added 41 mins ago
Early Works Construction Manager (General Construction Manager)
Fluor Corporation
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Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 41 mins ago
Manufacturing Operations Manager
Amaircare
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…activities while helping build the systems, processes, and team capabilities required to support the company's continued…
Added 41 mins ago
Principal Engineer
Enercare Inc.
Markham, ON
Full-time
Lead with Heart: Mentor and inspire our talented team of engineers, helping them grow while fostering a collaborative and fun environment.
Added 43 mins ago
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Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 43 mins ago
Methods Planner Technician
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…Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as…
Added 43 mins ago
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As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
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Director, Executive Communications & Engagement
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Reporting to the leader of the Office of the Chief Security Officer (OCSO), the Director, Executive Communications & Engagement leads the strategy, governance, and end-to-end delivery of…
Added 43 mins ago
Securitas x YMCA Hiring Event
Securitas Canada
Mississauga, ON
Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public…
Added 43 mins ago
Security Guard - Mission Critical Facility - Weekend Afternoons
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Added 43 mins ago
Field Specialist III
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Do you enjoy being part of a team that ensures the highest safety and quality?
Added 43 mins ago
Bilingual Production Planner
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Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World…
Added 43 mins ago
Low Voltage - Project Technical Lead
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Are you a tech-savy leader in the IT space? We're looking for a Low Voltage Technical Lead to oversee the design, installation, and troubleshooting of integrated security, access control,…
Added 43 mins ago
Fire Suppression Technician
Johnson Controls
Calgary, AB · CAN AB Calgary Manitou Road
Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 43 mins ago
Lead Hand (night schedule)
Intelcom
Mississauga, ON
Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 43 mins ago
Logyard/Mobile Equipment Supervisor
Canfor
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You’re an industry leader who gets stuff done, and we need you at our Elko Sawmill sawmill for just that reason. You get people. When you walk through that door and the urgency ramps up,…

Amazon

Manager II, Operations

Windsor, ON, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

Are you a results-driven leader who thrives in a fast-paced environment where safety, people, and operational performance intersect? Amazon is looking for a Manager II, Operations to lead a team within our Delivery network. In this role, you will own the performance of your shift, driving productivity, quality, and efficiency while building a culture where every associate feels valued and supported. You will balance strategic thinking with hands-on problem solving, using data to inform decisions and coaching your team to deliver consistent results. If you are energized by leading people through change, improving processes, and making a meaningful impact at scale, this is the opportunity for you.

Key job responsibilities
- Lead and develop a team of frontline associates and process assistants, creating development plans, delivering structured feedback, and facilitating career growth conversations that strengthen your shift's talent pipeline.
- Own safety outcomes for your area by modeling protocols, proactively identifying risks, analyzing safety metrics, and integrating safety discussions into every pre-shift meeting and stand-up.
- Monitor and analyze key operational metrics across your shift, using data from multiple sources to identify trends, diagnose systemic issues, and implement solutions that improve productivity, quality, and cost performance.
- Collaborate across shifts and departments to share performance insights, align on priorities, and support site-wide initiatives that require coordinated execution.
- Plan and adjust staffing, resources, and processes to meet changing business demands, making real-time decisions that balance immediate operational needs with longer-term goals.

A day in the life
Your day begins with a review of overnight metrics and a safety-focused pre-shift meeting where you align your team on priorities. From there, you move between the floor and your workstation - coaching process assistants, troubleshooting bottlenecks, and adjusting labor plans as volume shifts. You partner with peers on adjacent shifts to ensure smooth handoffs and consistent standards. Throughout the shift, you use real-time data to make decisions, address associate questions, and drive continuous improvement in your area.

About the team
Our Delivery operations team is at the last mile of Amazon's promise to customers. We work together to Receive, Stow, and Deliver millions of items, and we are always looking for smarter, safer ways to do it. Our culture is built on collaboration, accountability, and a genuine commitment to each other's growth. We are investing in new technologies and process improvements that will shape the future of fulfillment, and your leadership will play a direct role in bringing those innovations to life. Basic Qualifications: - 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications: - 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Windsor - 75,000.00 - 105,000.00 CAD annually

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More about this job

Responsibilities

The Manager II, Operations leads a team within the delivery network to drive productivity, quality, and safety outcomes. They are responsible for monitoring operational metrics, managing staffing, and coaching associates to ensure efficient performance.

Requirements

Candidates must have at least 2 years of employee and performance management experience along with a bachelor's degree or equivalent. The role requires the ability to work a flexible schedule, including weekends, nights, and holidays.

Skills

Performance management
Operational leadership
Safety management
Data analysis
Process improvement
Team development
Strategic planning
Problem solving
Lean techniques
Staffing management
Coaching
Metric monitoring
Change management
Cross-functional collaboration
Resource planning

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operations management
Delivery network
Safety protocols
Productivity
Quality control
Performance metrics
Lean techniques
Process improvement
Staffing
Leadership
Data-driven decision making
Frontline management
Logistics
Fulfillment
Supply chain
Team building
Risk identification
Operational efficiency
Resource allocation
Continuous improvement

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