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Amazon

Manager II, Operations

Windsor, ON, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

Are you a results-driven leader who thrives in a fast-paced environment where safety, people, and operational performance intersect? Amazon is looking for a Manager II, Operations to lead a team within our Delivery network. In this role, you will own the performance of your shift, driving productivity, quality, and efficiency while building a culture where every associate feels valued and supported. You will balance strategic thinking with hands-on problem solving, using data to inform decisions and coaching your team to deliver consistent results. If you are energized by leading people through change, improving processes, and making a meaningful impact at scale, this is the opportunity for you.

Key job responsibilities
- Lead and develop a team of frontline associates and process assistants, creating development plans, delivering structured feedback, and facilitating career growth conversations that strengthen your shift's talent pipeline.
- Own safety outcomes for your area by modeling protocols, proactively identifying risks, analyzing safety metrics, and integrating safety discussions into every pre-shift meeting and stand-up.
- Monitor and analyze key operational metrics across your shift, using data from multiple sources to identify trends, diagnose systemic issues, and implement solutions that improve productivity, quality, and cost performance.
- Collaborate across shifts and departments to share performance insights, align on priorities, and support site-wide initiatives that require coordinated execution.
- Plan and adjust staffing, resources, and processes to meet changing business demands, making real-time decisions that balance immediate operational needs with longer-term goals.

A day in the life
Your day begins with a review of overnight metrics and a safety-focused pre-shift meeting where you align your team on priorities. From there, you move between the floor and your workstation - coaching process assistants, troubleshooting bottlenecks, and adjusting labor plans as volume shifts. You partner with peers on adjacent shifts to ensure smooth handoffs and consistent standards. Throughout the shift, you use real-time data to make decisions, address associate questions, and drive continuous improvement in your area.

About the team
Our Delivery operations team is at the last mile of Amazon's promise to customers. We work together to Receive, Stow, and Deliver millions of items, and we are always looking for smarter, safer ways to do it. Our culture is built on collaboration, accountability, and a genuine commitment to each other's growth. We are investing in new technologies and process improvements that will shape the future of fulfillment, and your leadership will play a direct role in bringing those innovations to life. Basic Qualifications: - 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications: - 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Windsor - 75,000.00 - 105,000.00 CAD annually

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More about this job

Responsibilities

The Manager II, Operations leads a team within the delivery network to drive productivity, quality, and safety outcomes. They are responsible for monitoring operational metrics, managing staffing, and coaching associates to ensure efficient performance.

Requirements

Candidates must have at least 2 years of employee and performance management experience along with a bachelor's degree or equivalent. The role requires the ability to work a flexible schedule, including weekends, nights, and holidays.

Skills

Performance management
Operational leadership
Safety management
Data analysis
Process improvement
Team development
Strategic planning
Problem solving
Lean techniques
Staffing management
Coaching
Metric monitoring
Change management
Cross-functional collaboration
Resource planning

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operations management
Delivery network
Safety protocols
Productivity
Quality control
Performance metrics
Lean techniques
Process improvement
Staffing
Leadership
Data-driven decision making
Frontline management
Logistics
Fulfillment
Supply chain
Team building
Risk identification
Operational efficiency
Resource allocation
Continuous improvement

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