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- $83,000 to $100,000 CAD / year
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Manager, Assurance and Accounting - Public Companies
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BC
Intermediate Piping Designer
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Amazon

Responsable technique des comptes infonuagiques | Cloud Technical Account Manager

Montreal, QC, Canada

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Job details

Posting language: English · French
Posted: Nov 12, 2026

Original job description

English section of this bilingual listing.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! Basic Qualifications: - Plus de 3 ans d'expérience technique en ingénierie

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

- Bachelor's degree or equivalent work experience

- Fluency in French and English is required due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada. Preferred Qualifications: - Expérience avec les services AWS ou d'autres offres infonuagiques

- Experience with AWS services or other cloud offerings

- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Read the full bilingual original

Aimeriez-vous vous joindre à l'une des organisations à la croissance la plus rapide au sein d'Amazon Web Services (AWS) et aider les clients de tous les secteurs et de toutes les tailles à obtenir la meilleure valeur et le meilleur service d'AWS ? Chez AWS Enterprise Support, nous cherchons un responsable de comptes techniques (TAM) pour soutenir l'esprit créatif et transformateur d'innovation de nos clients dans toutes les technologies, notamment le calcul, le stockage, les bases de données, les mégadonnées, les services au niveau des applications, la mise en réseau, le 'serverless' et bien plus encore. Il ne s'agit pas d'un rôle de vente, mais plutôt d'une occasion d'être le principal conseiller technique et la « voix du client » auprès d'organisations allant des entreprises en démarrage aux entreprises du classement Fortune 500.

En tant que TAM, vous aiderez à concevoir et à exécuter des stratégies pour favoriser l'adoption et l'utilisation par nos clients des services AWS, notamment EC2, S3, DynamoDB et les bases de données RDS, Lambda, CloudFront CDN, IoT et bien d'autres. Votre acumen technique et vos compétences axées sur le client vous permettront de représenter efficacement AWS au sein de l'environnement d'un client et de mener des discussions avec la haute direction concernant les incidents, les compromis, le soutien et la gestion des risques.

Vous assurerez le rôle de porte-parole et fournirez des conseils techniques stratégiques pour aider à planifier et à construire des solutions selon les meilleures pratiques, tout en maintenant proactivement la santé opérationnelle des environnements AWS de vos clients. Les relations étroites que vous développerez avec vos clients vous permettront de comprendre leurs besoins en matière d'affaires/d'exploitation et leurs défis techniques, et de les aider à tirer le plus grand avantage d'AWS. Ce poste nécessitera la capacité de voyager 10 % ou plus au besoin.

Le TAM est l'élément central de la valeur pour nos clients Entreprise Support. Si vous souhaitez être à l'avant-garde de l'innovation, rejoignez-nous !
//
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! Basic Qualifications: - Plus de 3 ans d'expérience technique en ingénierie
- Expérience des paramètres opérationnels et du dépannage pour trois (3) des éléments suivants : calcul/stockage/réseautage/réseau de diffusion de contenu/bases de données/DevOps/mégadonnées et analyses/sécurité/développement d'applications dans un environnement de systèmes distribués
- Baccalauréat ou expérience professionnelle équivalente
- La maîtrise du français et de l'anglais est requise en raison de la nature du poste, qui nécessite des interactions avec d'autres entités Amazon à l'échelle mondiale ainsi qu'avec des employés et parties prenantes Amazon dans d'autres provinces du Canada
//
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree or equivalent work experience
- Fluency in French and English is required due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada. Preferred Qualifications: - Expérience avec les services AWS ou d'autres offres infonuagiques
- Expérience dans un environnement d'entreprise interne ou de service à la clientèle externe en tant que chef d'équipe technique
//
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon est un employeur garantissant l'égalité des chances et ne fait aucune discrimination sur la base du statut d'ancien combattant protégé, d'un handicap ou de tout autre statut protégé par la loi.

Notre culture inclusive permet aux Amazoniens d'offrir les meilleurs résultats à nos clients. Si vous avez un handicap et que vous avez besoin de mesures d'adaptation ou d'adaptation en milieu de travail pendant le processus de candidature et d'embauche, y compris du soutien pour l'entrevue ou le processus d'intégration, veuillez visiter https://amazon.jobs/content/en/how-we-hire/accommodations pour plus d'informations. Si le pays ou la région dans lequel vous postulez ne figure pas dans la liste, veuillez communiquer avec votre partenaire de recrutement.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

L'échelle salariale de base pour ce poste est indiquée ci-dessous. En tantqu'entreprise offrant une rémunération globale, Amazon peut inclure d'autres éléments dans son offre, tels que des primes à la signature et des unités d'actions restreintes (UAR). La rémunération finale sera déterminée en fonction de facteurs tels que l'expérience, les qualifications et le lieu de travail. Amazon offre des avantages sociaux complets, notamment une assurance maladie (soins médicaux, dentaires, vision, ordonnance, assurance-vie de base et assurance DMA), un régime enregistré d'épargne-retraite (REER), un régime de participation différée aux bénéfices (RPDB), des congés payés et d'autres ressources visant à améliorer la santé et le bien-être. Nous remercions tous les candidats de leur intérêt, mais seuls ceux retenus pour un entretien seront informés du résultat du processus de recrutement.

CAN, QC, Montreal - 99,900.00 - 166,900.00 CAD annually

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More about this job

Responsibilities

Serve as the primary technical advisor and advocate for customers, helping them design and execute strategies to optimize their use of AWS services. Proactively manage the operational health of customer environments while driving discussions with senior leadership regarding technical risks and solutions.

Requirements

Requires over 3 years of technical engineering experience and proficiency in at least three operational domains such as compute, storage, networking, or databases. A bachelor's degree or equivalent work experience is mandatory, along with fluency in both French and English.

Skills

Cloud computing
Technical account management
Troubleshooting
Distributed systems
Compute
Storage
Networking
Databases
DevOps
Big data
Analytics
Security
Application development
Customer advocacy
Risk management
Strategic planning

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription drug coverage
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

AWS
Cloud computing
Technical Account Manager
EC2
S3
DynamoDB
RDS
Lambda
CloudFront
CDN
IoT
Distributed systems
Big data
DevOps
Networking
Enterprise support
Risk management
Operational health
Strategic guidance
Customer advocacy

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Work requirements

Jobs in Canada