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Added 1 hour ago
A
Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Vancouver, BC
- Full-time
Bring together WFM, QA, Training, Analytics, Product/Tech, Policy, and Commercial partners to land regionwide solutions
Added 1 hour ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
Within Workplace Platforms, the Private Markets product area specifically focuses on building a scalable ecosystem around equity compensation for private clients. As a Product Manager, you…
Added 1 hour ago
A
Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
…Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful…
Added 1 hour ago
A
Senior Analyst/ Associate Manager, Marketing Strategy (Bangkok based/ Relocation provided)
Agoda
Vancouver, BC
- Full-time
…Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful…
Added 1 hour ago
A
Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
…Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful…
Added 1 hour ago
A
Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
…Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful…
Added 1 hour ago
A
Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
…Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful…
Added 1 hour ago
P&
Senior National Digital Capability Manager // Gestionnaire principal(e) national(e), Capacités numériques
Procter & Gamble
Toronto, ON
- Full-time
…business. We are looking for a Senior National Digital Capability Manager to join our Toronto, Ontario organization and help build the future of digital commerce with us. Being the National…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
L
Senior Manager - Responsible Procurement
lululemon
Vancouver, BC
- Full-time
Reporting to the Director, Procurement – Strategy & Analytics, the Senior Manager, Responsible Procurement plays a critical role in embedding lululemon’s values across our supplier…
Added 2 hours ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
Within Workplace Platforms, the Private Markets product area specifically focuses on building a scalable ecosystem around equity compensation for private clients. As a Product Manager, you…
Added 3 hours ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Prepare pricing summaries by product segment; work with Product Managers to understand the monthly pricing impact to support the PVMC process
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
T
Data Scientist - Credit Risk (ATH 5531)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Credit Strategy, you'll support the MBNA and other credit card portfolios by combining analytics, strategic thinking, and stakeholder collaboration to solve…
Added 4 hours ago
TG
(#R000157699) Analytics & Insights Manager
The Global Institute for Health and Human Rights
Procter, BC
- Full-time
Share This: Share (#R000157699) Analytics & Insights Manager on FacebookShare (#R000157699) Analytics & Insights Manager on LinkedInShare (#R000157699) Analytics & Insights Manager on X
Added 4 hours ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…
Added 4 hours ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…
Added 4 hours ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…
Added 4 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Be a tactful and flexible team player aligned with the client's project vision and direction, keeping the Client Project Manager informed of work activities, risks, and issues.
Added 4 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Be a tactful and flexible team player aligned with the client's project vision and direction, keeping the Client Project Manager informed of work activities, risks, and issues.
Added 4 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Be a tactful and flexible team player aligned with the client's project vision and direction, keeping the Client Project Manager informed of work activities, risks, and issues.
Added 5 hours ago
H
Commercial Finance Manager, Canada
Haleon
Mississauga, ON
- Full-time
Ensuring product costing information is accurate and any required changes are updated in a timely manner.
Added 5 hours ago
E
Tier 1 Account CTO
Ericsson
Toronto, ON
- Full-time
…Canada CTO, and partners closely with the KAM (Key Account Manager), domain CSRs (Customer Solutions Responsible), delivery, and product units to drive measurable business…
Added 6 hours ago
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Project Manager : AI, Data & Analytics (AIDA) - Toronto
Deloitte
Toronto, ON
- Full-time
Partner with Product Owners and Technical Leads to translate priorities into executable plans, resolve cross-team dependencies and proactively manage delivery risks, issues and decisions.
Added 6 hours ago
R
Senior Manager, Forecast Delivery, Personal and Commercial Operations- EN
RBC
Montreal, QC
- Full-time
The Senior Manager, Forecast Delivery leads the strategic development and delivery of forecasting capabilities within Workforce Management Optimization (WMO). You will be a key…

Amazon

SDM, AWS Builder Acceleration Service Care Center

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Are you passionate about leveraging GenAI and advanced AWS technologies to simplify builder experience and accelerate innovations at AWS scale? Amazon Web Services' Service Care Center (SCC) is building a new team in Vancouver, and we're looking for a Software Development Manager to lead it. SCC consolidates and automates the operational burden of AWS's 60+ maintenance-mode services, returning builder capacity to innovation. This team owns its efficiency mission. You will lead a group of engineers (Sr. SDE, SDEIIs, SDEIs, and SysDEs) who both operate AWS's most fleet- and compute-heavy maintenance-mode services and build the portfolio-scale automation that detects over-provisioning and tracks footprint reductions across the entire SCC portfolio. Your charter is measurable and ambitious: drive down infrastructure spend, reclaim SDE capacity, and eliminate instances and hosts at scale building each win once and applying it everywhere so operating the Nth service costs a fraction of the first. This is a rare chance to build a brand-new team from the ground up, develop engineers from lever-execution into platform ownership, and make a direct, quantifiable impact on how efficiently AWS runs, all while advancing SCC's NoOps vision of services that run at near-zero builder attention.
We are seeking an experienced software development manager to help us build and lead SCC org in Vancouver to simplify and accelerate the software development experience for 20,000+ AWS engineers. You will shape AWS builder experience from the ground up with a singular mission: make software development, deployment and maintenance simpler across AWS. Success requires building services and tools that reduce friction, listening closely to what your internal customers tell you gets in the way of building, influencing the Amazon Software Builder Experience (ASBX) roadmap, and driving transformation for engineering teams. You will harness advanced technologies, including AI-powered tooling, agentic workflows, and innovative AWS solutions, to create next-generation software builder experience at AWS scale.

This role requires ownership, autonomy, and an ability to deliver results. You should be a self-starter with a bias towards independent problem solving. Clear communication and prioritization will be important as you partner with stakeholders to plan, design, and deliver game changing builder experiences to accelerate innovation. Your passion for improving builder experiences, and proven experience managing complex technology projects, will help you make strong strategic judgments. Roll up your sleeves, build an engineering team second to none, and have fun while creating tons of value to AWS builders!

Key job responsibilities
- Build and lead a new organization dedicated to improving AWS developer experience
- Identify and prioritize high-impact problems that impede AWS software development
- Develop a strategic roadmap that delivers meaningful improvements weekly while working toward long-term transformation
- Establish team culture and set new standards for the ideal software builder experience
- Partner closely with ASBX while focusing on AWS specific challenges
- Make and defend decisions about scope and priorities, even when facing pressure from senior stakeholders

Unique Opportunities
- Re-imagine how developers build and operate the software that underpins the world's largest cloud
- Shape a new organization from day one
- Drive significant transformation across AWS engineering
- Pioneer the use of cutting-edge generative AI technologies to create the next generation of builder experiences

A day in the life
You should have deep expertise in the architecture and business use of AWS technologies. You recognize the transformative potential of generative AI in software development and are excited to pioneer AI-powered builder experiences that fundamentally change how developers write, debug, deploy and operate code at scale. You remain technically hands-on and close to the technology despite your leadership role. You're passionate about developer experience and get frustrated by inefficiencies that make building software unnecessarily difficult. You understand the challenges AWS developers face today and have a clear vision for improvement. You spend time listening to teams across AWS and validating that your teams are working on the right problems, and the solutions meaningfully simplify the AWS developer experience across all teams. You're comfortable maintaining focused scope and saying "no" to distractions, even when they come from senior stakeholders. You recognize that exceptional execution within a focused mission creates more impact than diluting efforts across too many initiatives. You're an experienced hiring manager excited about building a world-class, diverse organization. You take the long view while delivering incremental improvements. You're deeply self-critical, actively seek customer feedback, and are willing to challenge the status quo. You have strong backbone - able to voice opinions confidently, make difficult decisions, and defend your position when working with leaders across AWS. Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 171,400.00 - 286,200.00 CAD annually

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More about this job

Responsibilities

Build and lead a new engineering organization in Vancouver focused on improving the AWS developer experience through automation and GenAI. Drive strategic roadmaps to reduce infrastructure spend and simplify software development, deployment, and maintenance across AWS.

Requirements

Requires over 10 years of experience in engineering, including at least 3 years in team management and 3 years in system architecture. Candidates must demonstrate deep expertise in AWS technologies and a proven track record of leading multi-tier web service development.

Skills

AWS technologies
Generative AI
System architecture
Cloud infrastructure
Team leadership
Strategic planning
Developer experience
Automation
Stakeholder management
Engineering management
Project management
Mentoring
Recruiting
Technical roadmap development
Operational excellence

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

AWS
Generative AI
Software Development Manager
Cloud Computing
Automation
Infrastructure
Developer Experience
System Architecture
Scalability
Reliability
Engineering Management
Agentic Workflows
NoOps
Web Services
Software Lifecycle
Code Reviews
Testing
Deployment
Strategic Roadmap
Stakeholder Management
Mentoring
Recruiting
Technical Leadership
Operational Burden
Compute-heavy services
Fleet management
Innovation
Transformation
Engineering Culture
Product Strategy

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