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Added 12 mins ago
CE
Architecte Matériel Senior
CMC Electronics
Montreal, QC
- Full-time
Technical Design & Architecture: Lead the hardware design, specifications and architecture, aligned with system-level and certification requirements. Document decisions (block diagrams, the…
Added 12 mins ago
A
Electrical Drafter / Designer
Actalent
Calgary, AB
- $42 to $49 CAD / hour
- Contract
Perform other related design and documentation duties as assigned to support product development and manufacturing.
Added 28 mins ago
H
Commercial Finance Manager, Canada
Haleon
Mississauga, ON
- Full-time
…Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted…
Added 28 mins ago
E
Tier 1 Account CTO
Ericsson
Toronto, ON
- Full-time
…domain CSRs (Customer Solutions Responsible), delivery, and product units to drive measurable business…
Added 28 mins ago
E
Core NW SaaS User Plane Product Owner
Ericsson
Ottawa, ON
- Full-time
Lead the adoption of modern engineering practices, including Continuous Integration/Continuous Delivery (CI/CD), site reliability engineering (SRE), and cloud-native development…
Added 40 mins ago
J&
Team Leader (Vaughan Mills)
JACK & JONES
Vaughan, ON
- Part-time
We’re invested in your growth and development – you own it! We prioritize internal promotions.
Added 40 mins ago
L
Poultry Business Development Manager Italy
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
The Poultry Business Development Manager will be responsible for consolidating and expanding Lallemand Animal Nutrition’s poultry business within the assigned territory. The role will lead…
Added 42 mins ago
I
Client Solutions Lead
Insight
Toronto, ON
- Full-time
The GTM Solutions Lead translates Insight Canada’s solution strategies into actionable go-to-market (GTM) plans, plays, and programs that drive measurable pipeline, Services GP, and ACR…
Added 53 mins ago
CI
Director, Operations
Core-Mark International
Vancouver, BC
- Full-time
We are seeking a dynamic and strategic-minded Director of Operations to lead our operational efforts and drive efficiency for the Operating Company. In this role, you can expect to be given…
Added 53 mins ago
R
Senior Manager, Forecast Delivery, Personal and Commercial Operations- EN
RBC
Montreal, QC
- Full-time
The Senior Manager, Forecast Delivery leads the strategic development and delivery of forecasting capabilities within Workforce Management Optimization (WMO). You will be a key…
Added 53 mins ago
L
Technical Sales Manager - Sweden, Denmark & Norway
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
Lallemand Plant Care is looking for a commercially driven and technically skilled Technical Sales Manager to lead business development across Sweden, Denmark and Norway.
Added 53 mins ago
MF
Business Development Lead, AI
Monad Foundation
Canada
- Full-time
Monad Foundation, a core contributor to the Monad protocol, is looking for a Business Development Lead for AI & Compute to own the ecosystem at the intersection of AI infrastructure,…
Added 53 mins ago
MM
Chief Technology Officer
Martell Media
Waterloo, ON
- Full-time
Drive adoption of modern AI and agentic development practices to improve engineering speed, efficiency, and product delivery.
Added 55 mins ago
Chief Technology Officer
Martell Ventures
Kitchener, ON
Drive adoption of modern AI and agentic development practices to improve engineering speed, efficiency, and product delivery.
Added 55 mins ago
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Concepteur(trice) UX&UI Senior | Senior UI & UX Technical Designer
NBCUniversal
Montreal, QC
- Full-time
As a Senior UX&UI Designer, you’ll lead the design of elegant and player-focused user interfaces. This role blends UX thinking and UI aesthetics. You’ll be instrumental in establishing the…
Added 55 mins ago
M
Director, FP&A and Commercial Controlling
Masco
ON · Saint Thomas, Ontario
- Full-time
Lead, coach, and develop the FP&A team; set priorities, clarify accountabilities, and build strong business-partnering capabilities.
Added 1 hour ago
OH
Senior Quality Assurance Engineer
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
Added 1 hour ago
IG
Bilingual Communications Consultant
Insight Global
Montreal, QC
- $40 to $50 CAD / hour
- Contract
-Strong experience working in a project or product environment
Added 1 hour ago
1W
Social & Content Specialist
100 Ways Jewelry
Vancouver, BC
- $55,000 to $68,000 CAD / year
- Full-time
Lead the development of content, including defining shot lists, formats, and visual approaches.
Added 1 hour ago
TH
Product Manager, Advanced Analytics, Tim Hortons, Canada
Tim Hortons
Toronto, ON
- Full-time
We’re expanding our Digital Analytics capabilities and are looking for a Product Manager, Advanced Analytics to join our Tim Hortons team in Toronto. This role will focus on coordinating…
Added 1 hour ago
UO
Project Manager
University of Victoria
Victoria, BC
- Full-time
…non-exhaustive list of project types includes combinations of software development, marine hardware procurement, testing and installation, data product development and visualization,…
Added 1 hour ago
Sr. Engineer, Staff Analog Design
SiTime Corporation
Ottawa, ON
Provide technical support across the full product development cycle through production release
Added 1 hour ago
Engineer, Staff Analog Design
SiTime Corporation
Ottawa, ON
…team developing advanced clock and timing products. You will lead the development of key circuit blocks from specification through proven silicon. This role requires a solid understanding…
Added 1 hour ago
E
Tier 1 Account CTO
Ericsson
Toronto, ON
- Full-time
…domain CSRs (Customer Solutions Responsible), delivery, and product units to drive measurable business…
Added 1 hour ago
BM
Revenue Manager - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The incumbent will implement pricing, channel, business mix, and product strategies to maximize revenue potential and achieve budgeted targets by business unit. They will develop accurate…

Amazon

SDM, AWS Builder Acceleration Service Care Center

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Are you passionate about leveraging GenAI and advanced AWS technologies to simplify builder experience and accelerate innovations at AWS scale? Amazon Web Services' Service Care Center (SCC) is building a new team in Vancouver, and we're looking for a Software Development Manager to lead it. SCC consolidates and automates the operational burden of AWS's 60+ maintenance-mode services, returning builder capacity to innovation. This team owns its efficiency mission. You will lead a group of engineers (Sr. SDE, SDEIIs, SDEIs, and SysDEs) who both operate AWS's most fleet- and compute-heavy maintenance-mode services and build the portfolio-scale automation that detects over-provisioning and tracks footprint reductions across the entire SCC portfolio. Your charter is measurable and ambitious: drive down infrastructure spend, reclaim SDE capacity, and eliminate instances and hosts at scale building each win once and applying it everywhere so operating the Nth service costs a fraction of the first. This is a rare chance to build a brand-new team from the ground up, develop engineers from lever-execution into platform ownership, and make a direct, quantifiable impact on how efficiently AWS runs, all while advancing SCC's NoOps vision of services that run at near-zero builder attention.
We are seeking an experienced software development manager to help us build and lead SCC org in Vancouver to simplify and accelerate the software development experience for 20,000+ AWS engineers. You will shape AWS builder experience from the ground up with a singular mission: make software development, deployment and maintenance simpler across AWS. Success requires building services and tools that reduce friction, listening closely to what your internal customers tell you gets in the way of building, influencing the Amazon Software Builder Experience (ASBX) roadmap, and driving transformation for engineering teams. You will harness advanced technologies, including AI-powered tooling, agentic workflows, and innovative AWS solutions, to create next-generation software builder experience at AWS scale.

This role requires ownership, autonomy, and an ability to deliver results. You should be a self-starter with a bias towards independent problem solving. Clear communication and prioritization will be important as you partner with stakeholders to plan, design, and deliver game changing builder experiences to accelerate innovation. Your passion for improving builder experiences, and proven experience managing complex technology projects, will help you make strong strategic judgments. Roll up your sleeves, build an engineering team second to none, and have fun while creating tons of value to AWS builders!

Key job responsibilities
- Build and lead a new organization dedicated to improving AWS developer experience
- Identify and prioritize high-impact problems that impede AWS software development
- Develop a strategic roadmap that delivers meaningful improvements weekly while working toward long-term transformation
- Establish team culture and set new standards for the ideal software builder experience
- Partner closely with ASBX while focusing on AWS specific challenges
- Make and defend decisions about scope and priorities, even when facing pressure from senior stakeholders

Unique Opportunities
- Re-imagine how developers build and operate the software that underpins the world's largest cloud
- Shape a new organization from day one
- Drive significant transformation across AWS engineering
- Pioneer the use of cutting-edge generative AI technologies to create the next generation of builder experiences

A day in the life
You should have deep expertise in the architecture and business use of AWS technologies. You recognize the transformative potential of generative AI in software development and are excited to pioneer AI-powered builder experiences that fundamentally change how developers write, debug, deploy and operate code at scale. You remain technically hands-on and close to the technology despite your leadership role. You're passionate about developer experience and get frustrated by inefficiencies that make building software unnecessarily difficult. You understand the challenges AWS developers face today and have a clear vision for improvement. You spend time listening to teams across AWS and validating that your teams are working on the right problems, and the solutions meaningfully simplify the AWS developer experience across all teams. You're comfortable maintaining focused scope and saying "no" to distractions, even when they come from senior stakeholders. You recognize that exceptional execution within a focused mission creates more impact than diluting efforts across too many initiatives. You're an experienced hiring manager excited about building a world-class, diverse organization. You take the long view while delivering incremental improvements. You're deeply self-critical, actively seek customer feedback, and are willing to challenge the status quo. You have strong backbone - able to voice opinions confidently, make difficult decisions, and defend your position when working with leaders across AWS. Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 171,400.00 - 286,200.00 CAD annually

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More about this job

Responsibilities

Build and lead a new engineering organization in Vancouver focused on improving the AWS developer experience through automation and GenAI. Drive strategic roadmaps to reduce infrastructure spend and simplify software development, deployment, and maintenance across AWS.

Requirements

Requires over 10 years of experience in engineering, including at least 3 years in team management and 3 years in system architecture. Candidates must demonstrate deep expertise in AWS technologies and a proven track record of leading multi-tier web service development.

Skills

AWS technologies
Generative AI
System architecture
Cloud infrastructure
Team leadership
Strategic planning
Developer experience
Automation
Stakeholder management
Engineering management
Project management
Mentoring
Recruiting
Technical roadmap development
Operational excellence

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

AWS
Generative AI
Software Development Manager
Cloud Computing
Automation
Infrastructure
Developer Experience
System Architecture
Scalability
Reliability
Engineering Management
Agentic Workflows
NoOps
Web Services
Software Lifecycle
Code Reviews
Testing
Deployment
Strategic Roadmap
Stakeholder Management
Mentoring
Recruiting
Technical Leadership
Operational Burden
Compute-heavy services
Fleet management
Innovation
Transformation
Engineering Culture
Product Strategy

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