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Added 2 mins ago
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Curriculum Development Lead, Corporate and Continuing Education
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Corporate & Continuing Education (CCE) is seeking an innovative, enthusiastic Curriculum Development Lead to join their team. Reporting to the Curriculum Development Supervisor in Product…
Added 2 mins ago
Manager, Production
I M P Group International Inc.
Amherst, NS
Lead the development of new and innovative reporting tools that will allow the organization to better identify opportunities for productivity and quality improvements
Added 31 mins ago
HH
Customer Support Manager, Escalations
Hume Health
Canada
- Full-time
As a Customer Support Manager on our escalations team, you'll be the person the team turns to when a case is complicated or has no clear answer. You'll work alongside our support leadership…
Added 32 mins ago
AC
Manager, Quality Control
Aurora Cannabis Inc.
Bradford, ON
- $93,000 to $110,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Quality Operations, the Quality Control Manager will collaborate with QA team and leads Laboratory operations and Stability program across…
Added 3 hours ago
T
Manager, Engineering – Accounts
TD
Toronto, ON
- Full-time
Proven success leading complex modernization, transformation, or new product enablement initiatives.
Added 4 hours ago
NA
Curriculum Development Lead, Corporate and Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Corporate & Continuing Education (CCE) is seeking an innovative, enthusiastic Curriculum Development Lead to join their team. Reporting to the Curriculum Development Supervisor in Product…
Added 5 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Adapt quickly to new platforms and translate vendor/product concepts into internal support practices
Added 5 hours ago
Retail Experience Lead - Jane St (Sheridan Mall)
Fire & Flower Inc.
Toronto, ON
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Added 6 hours ago
F
Food Safety & Quality Assurance Supervisor (18 months contract)
Factor_
Mississauga, ON
- Contract
Provide support for HACCP reassessment and new process development activities.
Added 6 hours ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 hours ago
T
Senior Personal Banker Trainee - Investing
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 hours ago
HH
Commercial Fleet Manager
HSC Holdings Inc
Toronto, ON
- Full-time
The Commercial Fleet Manager successfully manages the interface, the tendering process, sales and follow-up for fleet accounts. Supports the new car department team, as necessary.
Added 7 hours ago
DC
Senior Hardware Verification Engineer
Delta Controls
Surrey, BC
- Full-time
Develops test cases, test procedures and test plans based on product requirements.
Added 7 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 8 hours ago
AI
Mechanical Design Manager
ATS Industrial Automation
Cambridge, ON
- Full-time
…we promise - on time and on budget. Combined with our broad product portfolio, financial strength and global presence, we provide our customers with the best automation solutions wherever…
Added 8 hours ago
MI
Spvr, Toolroom
Magna International
Milton, ON
- Full-time
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 9 hours ago
PA
Sales Manager
PROVINCIAL AEROSPACE LTD
Quebec, QC · Sept-Îles, QC
- Full-time
Identify and assist in the development of product improvements for PAL Airlines scheduled service and cargo operations;
Added 9 hours ago
PA
Sales Manager
PROVINCIAL AEROSPACE LTD
Montreal, QC
- $65,000 to $70,000 CAD / year
- Full-time
Identify and assist in the development of product improvements for PAL Airlines scheduled service and cargo operations;
Added 9 hours ago
QD
Sales Assistant - Multi Family, StreetSide
Qualico Developments Canada Ltd.
Calgary, AB
- Full-time
…compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee…
Added 9 hours ago
CE
Architecte Matériel Senior
CMC Electronics
Montreal, QC
- Full-time
This position reports to the Hardware Engineering Manager and collaborates closely with the Chief Engineer and System Engineers to design and enhance CMC’s core products. As the hands-on…
Added 9 hours ago
H
Commercial Finance Manager, Canada
Haleon
Mississauga, ON
- Full-time
…launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous…
Added 9 hours ago
E
Tier 1 Account CTO
Ericsson
Toronto, ON
- Full-time
…Canada CTO, and partners closely with the KAM (Key Account Manager), domain CSRs (Customer Solutions Responsible), delivery, and product units to drive measurable business…
Added 9 hours ago
Q
Program Manager
Qualcomm
Toronto, ON
- Full-time
Drive New Product Development through stage gate process to align and sign off with stakeholders on scope, schedule and budget.
Added 10 hours ago
D
Project Manager : AI, Data & Analytics (AIDA) - Toronto
Deloitte
Toronto, ON
- Full-time
Experience establishing or scaling delivery governance, portfolio management or product-development operating models.
Added 10 hours ago
R
Senior Manager, Forecast Delivery, Personal and Commercial Operations- EN
RBC
Montreal, QC
- Full-time
The Senior Manager, Forecast Delivery leads the strategic development and delivery of forecasting capabilities within Workforce Management Optimization (WMO). You will be a key…

Amazon

SDM, AWS Builder Acceleration Service Care Center

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Are you passionate about leveraging GenAI and advanced AWS technologies to simplify builder experience and accelerate innovations at AWS scale? Amazon Web Services' Service Care Center (SCC) is building a new team in Vancouver, and we're looking for a Software Development Manager to lead it. SCC consolidates and automates the operational burden of AWS's 60+ maintenance-mode services, returning builder capacity to innovation. This team owns its efficiency mission. You will lead a group of engineers (Sr. SDE, SDEIIs, SDEIs, and SysDEs) who both operate AWS's most fleet- and compute-heavy maintenance-mode services and build the portfolio-scale automation that detects over-provisioning and tracks footprint reductions across the entire SCC portfolio. Your charter is measurable and ambitious: drive down infrastructure spend, reclaim SDE capacity, and eliminate instances and hosts at scale building each win once and applying it everywhere so operating the Nth service costs a fraction of the first. This is a rare chance to build a brand-new team from the ground up, develop engineers from lever-execution into platform ownership, and make a direct, quantifiable impact on how efficiently AWS runs, all while advancing SCC's NoOps vision of services that run at near-zero builder attention.
We are seeking an experienced software development manager to help us build and lead SCC org in Vancouver to simplify and accelerate the software development experience for 20,000+ AWS engineers. You will shape AWS builder experience from the ground up with a singular mission: make software development, deployment and maintenance simpler across AWS. Success requires building services and tools that reduce friction, listening closely to what your internal customers tell you gets in the way of building, influencing the Amazon Software Builder Experience (ASBX) roadmap, and driving transformation for engineering teams. You will harness advanced technologies, including AI-powered tooling, agentic workflows, and innovative AWS solutions, to create next-generation software builder experience at AWS scale.

This role requires ownership, autonomy, and an ability to deliver results. You should be a self-starter with a bias towards independent problem solving. Clear communication and prioritization will be important as you partner with stakeholders to plan, design, and deliver game changing builder experiences to accelerate innovation. Your passion for improving builder experiences, and proven experience managing complex technology projects, will help you make strong strategic judgments. Roll up your sleeves, build an engineering team second to none, and have fun while creating tons of value to AWS builders!

Key job responsibilities
- Build and lead a new organization dedicated to improving AWS developer experience
- Identify and prioritize high-impact problems that impede AWS software development
- Develop a strategic roadmap that delivers meaningful improvements weekly while working toward long-term transformation
- Establish team culture and set new standards for the ideal software builder experience
- Partner closely with ASBX while focusing on AWS specific challenges
- Make and defend decisions about scope and priorities, even when facing pressure from senior stakeholders

Unique Opportunities
- Re-imagine how developers build and operate the software that underpins the world's largest cloud
- Shape a new organization from day one
- Drive significant transformation across AWS engineering
- Pioneer the use of cutting-edge generative AI technologies to create the next generation of builder experiences

A day in the life
You should have deep expertise in the architecture and business use of AWS technologies. You recognize the transformative potential of generative AI in software development and are excited to pioneer AI-powered builder experiences that fundamentally change how developers write, debug, deploy and operate code at scale. You remain technically hands-on and close to the technology despite your leadership role. You're passionate about developer experience and get frustrated by inefficiencies that make building software unnecessarily difficult. You understand the challenges AWS developers face today and have a clear vision for improvement. You spend time listening to teams across AWS and validating that your teams are working on the right problems, and the solutions meaningfully simplify the AWS developer experience across all teams. You're comfortable maintaining focused scope and saying "no" to distractions, even when they come from senior stakeholders. You recognize that exceptional execution within a focused mission creates more impact than diluting efforts across too many initiatives. You're an experienced hiring manager excited about building a world-class, diverse organization. You take the long view while delivering incremental improvements. You're deeply self-critical, actively seek customer feedback, and are willing to challenge the status quo. You have strong backbone - able to voice opinions confidently, make difficult decisions, and defend your position when working with leaders across AWS. Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 171,400.00 - 286,200.00 CAD annually

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More about this job

Responsibilities

Build and lead a new engineering organization in Vancouver focused on improving the AWS developer experience through automation and GenAI. Drive strategic roadmaps to reduce infrastructure spend and simplify software development, deployment, and maintenance across AWS.

Requirements

Requires over 10 years of experience in engineering, including at least 3 years in team management and 3 years in system architecture. Candidates must demonstrate deep expertise in AWS technologies and a proven track record of leading multi-tier web service development.

Skills

AWS technologies
Generative AI
System architecture
Cloud infrastructure
Team leadership
Strategic planning
Developer experience
Automation
Stakeholder management
Engineering management
Project management
Mentoring
Recruiting
Technical roadmap development
Operational excellence

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

AWS
Generative AI
Software Development Manager
Cloud Computing
Automation
Infrastructure
Developer Experience
System Architecture
Scalability
Reliability
Engineering Management
Agentic Workflows
NoOps
Web Services
Software Lifecycle
Code Reviews
Testing
Deployment
Strategic Roadmap
Stakeholder Management
Mentoring
Recruiting
Technical Leadership
Operational Burden
Compute-heavy services
Fleet management
Innovation
Transformation
Engineering Culture
Product Strategy

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