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Added 10 mins ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…
Added 10 mins ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…
Added 10 mins ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…
Added 26 mins ago
M&
Manager, Product Marketing
McLean & Company
Canada
- Full-time
We are seeking an experienced Manager, Product Marketing with a deep understanding of HR and the ability to market to senior HR leaders, to develop and drive our product marketing practice.
Added 40 mins ago
D
Manager - Team Lead/Product Owner- AI, Data & Analytics - AIDA (Toronto/Calgary)
Deloitte
Toronto, ON
- Full-time
AIDA (AI, Data & Analytics) builds technology solutions that transform how Audit & Assurance work gets done. We combine modern software engineering, AI and automation to create tools that…
Added 56 mins ago
Client Manager
Encore
Toronto, ON
The Client Manager is the strategic day-to-day partner for an assigned portfolio of clients with Encore. This individual contributor builds trusted relationships, understands each client's…
Added 1 hour ago
WC
Senior Manager, Supply Chain Management
Walmart Canada
Mississauga, ON
- Full-time
Additionally, this role supports system solutions for new features and platform transitions, working with product and engineering teams to address critical business issues such as…
Added 1 hour ago
Senior Manager, Business Solutions & Initiatives - Finance
Scotiabank
Toronto, ON
…practices, process improvements and architecture. The GBM – Finance Senior Manager (Business Solutions & Initiatives) is responsible for helping manage Finance change for Capital Markets,…
Added 3 hours ago
B
Senior Manager, Strategy Commercial Banking
BMO
Toronto, ON · YNG
- Full-time
Positions BMO as a leader within the target market (including internal and external product offerings).
Added 3 hours ago
Specialist, Procurement
CONA Services
Brampton, ON
…strategic thinking. This position reports directly into the Senior Manager, Manufacturing…
Added 3 hours ago
Specialist, Procurement
CONA Services
Brampton, ON
…strategic thinking. This position reports directly into the Senior Manager, Manufacturing…
Added 3 hours ago
P
Associate Director, Compliance
Purpose
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 3 hours ago
Legal/Compliance - Associate Director, Compliance
Purpose Unlimited
Toronto, ON
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 4 hours ago
IG
Technical Program Manager
IMCS Group
Toronto, ON
- Contract
…opportunity for you. You'll partner closely with Technology Risk senior leadership to solve complex organizational and business challenges to align Technology Risk with its rapidly changing…
Added 4 hours ago
SP
Technical Recruiter (6 month contract)
Salesforce Partner Canada
Toronto, ON
- Contract
You've recruited at scale across technical disciplines - software engineering, infrastructure, product, data, or research roles. You understand the nuances between technical specialties and…
Added 4 hours ago
T
Market Risk Manager, Trading Market Risk Stress Testing & Scenario Design (5111)
TD
Toronto, ON
- Full-time
The Market Risk Manager will contribute to scenario design, stress testing methodology, regulatory and management reporting, and ad-hoc analysis of emerging risks. The role will partner…
Added 4 hours ago
T
Finance Manager
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, GTS Finance, the Manager, Consolidation is responsible for leading the consolidation of GTS financial results, forecasts, and plans across PD&C's multiple…
Added 4 hours ago
B
Senior Business Systems Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
…success of technology delivery initiatives. In working as a Senior Business Systems Analyst, you will apply an innovative, industry recognized Business Analysis Practice Framework, which…
Added 5 hours ago
C
Senior Product Manager
Caribou
Remote, Canada
- $150,000 to $180,000 CAD / year
- Full-time
- Remote
We're looking for an experienced, hands-on Senior Product Manager who can hit the ground running, take ownership of complex problems, and turn ideas into impactful products.
Added 5 hours ago
T
Market Risk Manager, Trading Market Risk Stress Testing & Scenario Design (5111)
TD
Toronto, ON
- Full-time
The Market Risk Manager will contribute to scenario design, stress testing methodology, regulatory and management reporting, and ad-hoc analysis of emerging risks. The role will partner…
Added 5 hours ago
B
Senior Business Systems Analyst
BMO
Toronto, ON
- Full-time
…success of technology delivery initiatives. In working as a Senior Business Systems Analyst, you will apply an innovative, industry recognized Business Analysis Practice Framework, which…
Added 6 hours ago
N
Principal Product Manager, Omnichannel CX
Nextiva
Canada
- Full-time
We're looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help…
Added 6 hours ago
T
Senior Business Analyst - Tangerine
Tangerine
Toronto, ON
- Full-time
The Senior Business Analyst's primary role is to elicit, analyze, validate, define and write the business requirements and technology independent processes and solutions that meet the needs…
Added 6 hours ago
S-
Associate Director- ECM Business Management
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Working with BM senior team members, the ECM Business Manager will

Amazon

SDM, AWS Builder Acceleration Service Care Center

Vancouver, BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Are you passionate about leveraging GenAI and advanced AWS technologies to simplify builder experience and accelerate innovations at AWS scale? Amazon Web Services' Service Care Center (SCC) is building a new team in Vancouver, and we're looking for a Software Development Manager to lead it. SCC consolidates and automates the operational burden of AWS's 60+ maintenance-mode services, returning builder capacity to innovation. This team owns its efficiency mission. You will lead a group of engineers (Sr. SDE, SDEIIs, SDEIs, and SysDEs) who both operate AWS's most fleet- and compute-heavy maintenance-mode services and build the portfolio-scale automation that detects over-provisioning and tracks footprint reductions across the entire SCC portfolio. Your charter is measurable and ambitious: drive down infrastructure spend, reclaim SDE capacity, and eliminate instances and hosts at scale building each win once and applying it everywhere so operating the Nth service costs a fraction of the first. This is a rare chance to build a brand-new team from the ground up, develop engineers from lever-execution into platform ownership, and make a direct, quantifiable impact on how efficiently AWS runs, all while advancing SCC's NoOps vision of services that run at near-zero builder attention.
We are seeking an experienced software development manager to help us build and lead SCC org in Vancouver to simplify and accelerate the software development experience for 20,000+ AWS engineers. You will shape AWS builder experience from the ground up with a singular mission: make software development, deployment and maintenance simpler across AWS. Success requires building services and tools that reduce friction, listening closely to what your internal customers tell you gets in the way of building, influencing the Amazon Software Builder Experience (ASBX) roadmap, and driving transformation for engineering teams. You will harness advanced technologies, including AI-powered tooling, agentic workflows, and innovative AWS solutions, to create next-generation software builder experience at AWS scale.

This role requires ownership, autonomy, and an ability to deliver results. You should be a self-starter with a bias towards independent problem solving. Clear communication and prioritization will be important as you partner with stakeholders to plan, design, and deliver game changing builder experiences to accelerate innovation. Your passion for improving builder experiences, and proven experience managing complex technology projects, will help you make strong strategic judgments. Roll up your sleeves, build an engineering team second to none, and have fun while creating tons of value to AWS builders!

Key job responsibilities
- Build and lead a new organization dedicated to improving AWS developer experience
- Identify and prioritize high-impact problems that impede AWS software development
- Develop a strategic roadmap that delivers meaningful improvements weekly while working toward long-term transformation
- Establish team culture and set new standards for the ideal software builder experience
- Partner closely with ASBX while focusing on AWS specific challenges
- Make and defend decisions about scope and priorities, even when facing pressure from senior stakeholders

Unique Opportunities
- Re-imagine how developers build and operate the software that underpins the world's largest cloud
- Shape a new organization from day one
- Drive significant transformation across AWS engineering
- Pioneer the use of cutting-edge generative AI technologies to create the next generation of builder experiences

A day in the life
You should have deep expertise in the architecture and business use of AWS technologies. You recognize the transformative potential of generative AI in software development and are excited to pioneer AI-powered builder experiences that fundamentally change how developers write, debug, deploy and operate code at scale. You remain technically hands-on and close to the technology despite your leadership role. You're passionate about developer experience and get frustrated by inefficiencies that make building software unnecessarily difficult. You understand the challenges AWS developers face today and have a clear vision for improvement. You spend time listening to teams across AWS and validating that your teams are working on the right problems, and the solutions meaningfully simplify the AWS developer experience across all teams. You're comfortable maintaining focused scope and saying "no" to distractions, even when they come from senior stakeholders. You recognize that exceptional execution within a focused mission creates more impact than diluting efforts across too many initiatives. You're an experienced hiring manager excited about building a world-class, diverse organization. You take the long view while delivering incremental improvements. You're deeply self-critical, actively seek customer feedback, and are willing to challenge the status quo. You have strong backbone - able to voice opinions confidently, make difficult decisions, and defend your position when working with leaders across AWS. Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 171,400.00 - 286,200.00 CAD annually

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More about this job

Responsibilities

Build and lead a new engineering organization in Vancouver focused on improving the AWS developer experience through automation and GenAI. Drive strategic roadmaps to reduce infrastructure spend and simplify software development, deployment, and maintenance across AWS.

Requirements

Requires over 10 years of experience in engineering, including at least 3 years in team management and 3 years in system architecture. Candidates must demonstrate deep expertise in AWS technologies and a proven track record of leading multi-tier web service development.

Skills

AWS technologies
Generative AI
System architecture
Cloud infrastructure
Team leadership
Strategic planning
Developer experience
Automation
Stakeholder management
Engineering management
Project management
Mentoring
Recruiting
Technical roadmap development
Operational excellence

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

AWS
Generative AI
Software Development Manager
Cloud Computing
Automation
Infrastructure
Developer Experience
System Architecture
Scalability
Reliability
Engineering Management
Agentic Workflows
NoOps
Web Services
Software Lifecycle
Code Reviews
Testing
Deployment
Strategic Roadmap
Stakeholder Management
Mentoring
Recruiting
Technical Leadership
Operational Burden
Compute-heavy services
Fleet management
Innovation
Transformation
Engineering Culture
Product Strategy

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