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Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
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Part Time Front End Supervisor - Admirals Thrifty Foods
Sobeys
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
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Senior Analyst, Supply and Demand Planning
Jobgether
Canada
- $79,958 to $104,944.35 CAD / year
- Full-time
As a Senior Analyst, Supply and Demand Planning, you will play a key role in aligning consumer demand forecasts with business priorities and supply chain operations. You will manage a…
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J
Field Adjuster - Commercial Property Claims
Jobgether
Canada
- Full-time
…high-volume claims events while benefiting from ongoing professional development and career growth…
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BC
Senior Mechanical Engineer Trail, BC
BBA Consultants
Trail, BC
- Full-time
…delivery of exceptional technical quality, identification and development of new business opportunities and client relationships and providing mentorship and guidance to some of our more…
Added 1 min ago
PG
Administration Assistant | Pakenham
Petstock Group
Pakenham, ON
- Full-time
…for someone who enjoys working across multiple areas of the…
Added 1 min ago
TT
Chief Administrative Officer (CAO)
Tk̓emlúps te Secwépemc
Kamloops, BC
- Full-time
…the entire organization and provide leadership in planning business objectives. Support annual budget development and multi-year financial planning, and ensure compliance with the Financial…
Added 1 min ago
NS
Marketing Coordinator
Northern Strands Group of Companies
Saskatoon, SK
- Full-time
…rigging/lifting products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs,…
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CL
Personal Shopper
CHANGE Lingerie Canada
Toronto, ON
- Internship
This position offers approximately 15–25 hours per week, based on business needs. Candidates must have weekday availability and full availability on Fridays, Saturdays, and Sundays. Shifts…
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TM
Wireless Sales Representative
The Mobile Shop
Surrey, BC
- Full-time
Training and Development: We are committed to your growth and success. Our in-house Learning & Development team offers ongoing training and development opportunities to support your career…
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CL
Personal Shopper
CHANGE Lingerie Canada
Oshawa, ON
- Internship
This position offers approximately 15–25 hours per week, based on business needs. You must have weekday availability and full availability on Fridays, Saturdays, and Sundays. Shifts may…
Added 1 min ago
DG
Sales Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
The Sales Manager will lead all training and development initiatives for sales staff, maintain administrative accuracy, and uphold dealership processes. Working closely with sales teams,…
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FH
Social Worker, Hospice Palliative Community Services - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
- $44.85 to $56.02 CAD / hour
- Other
…groups; participates in educational services, planning, program development and policy recommendations and provides clinical support from a social work perspective to the interdisciplinary…
Added 1 min ago
NW
Manager, Employment Programs (Church Location)
Newcomer Women's Services Toronto
Toronto, ON
- Full-time
…management, quality assurance, risk management, partnership development and achievement of organizational strategic priorities. The position manages relationships with funders, employers,…
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RS
Rental Account Manager
Ryder System, Inc.
Concord, ON
- Full-time
…sales. This role will grow with a career path toward Customer Development Manager and/or Business Development Manager roles in our Lease…
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Supervisor, Program
CN
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
High School Diploma or General Educational Development (GED)
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Pega QA
Virtusa
Toronto, ON
- Full-time
Collaborate with Pega developers, business analysts, and product owners in an Agile environment to ensure requirement coverage and issue resolution.
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
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Microsoft Dynamics 365 & Power Platform Developer
CGI
Halifax, NS
- Full-time
CGI is seeking an experienced Microsoft Dynamics 365 & Power Platform Developer to join our team and contribute to the development, enhancement, and modernization of enterprise…
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In Store Bakery - Clerk Department Second Bakery
Sobeys
Bedford, NS
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 min ago
CO
Accounting Technician 1/2
City of Winnipeg
Winnipeg, MB
- Full-time
…programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their…
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SALES SUPPORT- Fixed Term Contract
PreciKam
Montreal, QC
- Full-time
Sales Support provides administrative and operational support to the Business Development team to ensure effective management of customer relationships, sales opportunities, quotations, and…
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S
Front End - Cashier
Sobeys
Calgary, AB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 min ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Field of study: Accounting, Finance, Business Administration, or a related field.
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SC
In Store Bakery - Baker
Safeway Canada
Calgary, AB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…

Amazon

Senior Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

This role is based in our Toronto office.

The Canadian Strategic Account Services (SAS) Core organization is seeking a Sr. Customer Success Manager to help shape the future of the program. The Sr. Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you

Key job responsibilities
Sr. Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Sr. Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
- Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience in e-commerce, retail or advertising, or experience in sales/business development
- Bachelor's degree or equivalent
- 5+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. Preferred Qualifications: - MBA or equivalent graduate degree preferred
- Experience in refining GenAI outputs, and applying AI practices to augment productivity.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 79,800.00 - 133,200.00 CAD annually

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More about this job

Responsibilities

The Senior Customer Success Manager drives business growth for Amazon Canada Sellers by delivering strategic insights, operational support, and customized business plans. They act as a trusted advisor to identify growth opportunities, resolve issues cross-functionally, and advocate for the seller experience internally.

Requirements

Candidates must have a bachelor's degree and at least 5 years of professional experience in account management, consulting, or retail. Strong project management skills and a proven track record of developing business plans in fast-paced environments are required.

Skills

Account management
Strategic planning
Business development
Project management
Data analysis
Client management
E-commerce
Consultative selling
Operational excellence
Relationship building
Merchandising
Strategic insights
Problem solving
Communication
Leadership

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
E-commerce
Amazon Canada
Business Growth
Strategic Planning
Data Analysis
Merchandising
Project Management
Consulting
Operational Standards
GenAI
Artificial Intelligence
Retail
Advertising
SLA
Voice of the Seller
Business Development
Negotiation
Relationship Management
Marketplace
Conversion Drivers
Traffic Drivers
Strategic Account Services
Portfolio Management

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