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Added 12 mins ago
C
Manager, Systems Development - Agentic Salesforce Delivery
Co-operators
Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
As the Manager, Systems Development – Salesforce, you will lead teams of IT professionals and provide expert IT solution delivery advice and direction to the organization, with a focus on…
Added 12 mins ago
SS
Senior Business Development Manager - Airport & Airline Lounges (NAM)
SITA Switzerland Sarl
Canada
- Full-time
The Job holder will be a experienced and commercially driven Business Development Senior Manager to accelerate the growth of CCM's premium lounge furnishings and interior solutions business…
Added 12 mins ago
LC
Conversion Optimization Manager, Growth (Fixed Term Contract)
Lightspeed Commerce, Inc.
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
As a Conversion Optimization Manager, Growth, you’ll own the conversion rate optimization strategy for Lightspeed’s marketing websites, treating our digital experience as a product. You’ll…
Added 12 mins ago
ML
Hospitality Manager
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 12 mins ago
TO
Registered Practical Nurse
THE ONEILL CENTRE
Cannington, ON
- Part-time
The Registered Practical Nurse (RPN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN…
Added 12 mins ago
Program Handover Manager
Bechtel Corporation
Toronto, ON
The Program Handover Manager provides leadership and functional guidance to the program team and direct sponsorship of the Handover management activities. The role provides strategic…
Added 27 mins ago
OL
Health Care Aide- Part Time
Optima Living
Edmonton, AB
- Part-time
In collaboration with the Recreation Manager, assists residents with participation in preferred social and recreational activities and provides one-on-one recreation as needed.
Added 27 mins ago
Corporate - Commercial Lines - Commercial Account Manager
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
The Commercial Account Manager serves as the lead relationship manager and trusted risk advisor for a portfolio of complex commercial clients. This role is responsible for developing and…
Added 27 mins ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Clarington, ON · Oshawa, ON
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are…
Added 27 mins ago
G Licence Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Kingston, ON
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are…
Added 27 mins ago
Class 5 Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Winnipeg, MB
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are…
Added 27 mins ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Added 27 mins ago
MANAGER
Boutique La Vie En Rose
Laval, QC
Innovation program to encourage idea sharing;
Added 27 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Vaudreuil-Dorion, QC
Innovation program to encourage idea sharing;
Added 27 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Drummondville, QC
Innovation program to encourage idea sharing;
Added 27 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Val-d'Or, QC
Innovation program to encourage idea sharing;
Added 27 mins ago
MANAGER
Boutique La Vie En Rose
Val-d'Or, QC
Innovation program to encourage idea sharing;
Added 27 mins ago
Service Technician (PDL)
The Gear Centre Group
Edmonton, AB
Other assigned tasks and responsibilities as required by the Branch or Service Manager
Added 27 mins ago
Logistics Coordinator
World Vision Canada
Mississauga, ON
…processing, freight coordination, and logistical support for the GIK…
Added 27 mins ago
PD
New Home Sales Associate
Partners Development Group
AB · Calgary, Alberta
- Full-time
…Associate works closely with and reports to the Area Sales Manager to provide excellent customer service while meeting community sales targets. This position will have a thorough knowledge…
Added 27 mins ago
SB
Retail General Manager
Staples Business
North Vancouver, BC
- Full-time
We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model,…
Added 27 mins ago
FK
FOH Team Lead at Fresh on Danforth- Supervisor Experience Required
Fresh Kitchen + Juice Bar
Toronto, ON
- Full-time
…dental, massage, mental health resources, employee assistance program and more</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Growth & learning opportunities…
Added 27 mins ago
NF
Remarketing Administrator
NorthLake Financial ULC
Barrie, ON
- Full-time
…performance, collaborates with internal teams, and supports the Manager of Recovery and…
Added 27 mins ago
NF
Recovery Administrator
NorthLake Financial ULC
Barrie, ON
- Full-time
Provide operational support to the Manager of Recovery and Remarketing and perform other duties as required to support the team’s objectives.
Added 27 mins ago
NF
Verification Agent - Bilingual
NorthLake Financial ULC
Barrie, ON
- Full-time
Employee Assistance Program (EAP) for mental health and wellness support

Amazon

Senior Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

This role is based in our Toronto office.

The Canadian Strategic Account Services (SAS) Core organization is seeking a Sr. Customer Success Manager to help shape the future of the program. The Sr. Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you

Key job responsibilities
Sr. Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Sr. Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
- Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience in e-commerce, retail or advertising, or experience in sales/business development
- Bachelor's degree or equivalent
- 5+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. Preferred Qualifications: - MBA or equivalent graduate degree preferred
- Experience in refining GenAI outputs, and applying AI practices to augment productivity.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 79,800.00 - 133,200.00 CAD annually

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More about this job

Responsibilities

The Senior Customer Success Manager drives business growth for Amazon Canada Sellers by delivering strategic insights, operational support, and customized business plans. They act as a trusted advisor to identify growth opportunities, resolve issues cross-functionally, and advocate for the seller experience internally.

Requirements

Candidates must have a bachelor's degree and at least 5 years of professional experience in account management, consulting, or retail. Strong project management skills and a proven track record of developing business plans in fast-paced environments are required.

Skills

Account management
Strategic planning
Business development
Project management
Data analysis
Client management
E-commerce
Consultative selling
Operational excellence
Relationship building
Merchandising
Strategic insights
Problem solving
Communication
Leadership

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
E-commerce
Amazon Canada
Business Growth
Strategic Planning
Data Analysis
Merchandising
Project Management
Consulting
Operational Standards
GenAI
Artificial Intelligence
Retail
Advertising
SLA
Voice of the Seller
Business Development
Negotiation
Relationship Management
Marketplace
Conversion Drivers
Traffic Drivers
Strategic Account Services
Portfolio Management

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