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Added 14 mins ago
TC
Human Resources Business Partner
Toromont Cat
Concord, ON
- Full-time
The HR Business Partner is recognized as a senior level HR expert, providing business leadership/guidance to help ensure organizational priorities/goals are successfully achieved through…
Added 14 mins ago
SA
Manager, Diagnostic Imaging
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Excellent verbal and written communication skills, with the ability to clearly convey complex information to a range of stakeholders, including senior leadership and external partners
Added 14 mins ago
1
Marketing Technology Lead Developer
1-800-GOT-JUNK?
Vancouver, BC · Toronto, ON
- Full-time
Background: Profile of a Staff Engineer or Senior Full-Stack Web Developer with 5-8+ years of web development experience and a proven track record of supporting marketing initiatives in a…
Added 14 mins ago
LC
Conversion Optimization Manager, Growth (Fixed Term Contract)
Lightspeed Commerce, Inc.
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
…identify opportunities, develop and test hypotheses, and implement data-driven improvements that enhance the user experience and drive conversion across the customer…
Added 14 mins ago
S
Senior Software Engineer, Backend - Fraud Prevention
Sardine
Remote, Canada
- $180,000 to $206,000 CAD / year
- Full-time
- Remote
As a backend-focused Senior Software Engineer, you will play a pivotal role in designing, constructing, and maintaining APIs, services, and systems across our engineering team. This…
Added 14 mins ago
Program Handover Manager
Bechtel Corporation
Toronto, ON
Ensures interface controls, documentation, and asset data management requirements are clearly defined and aligned with customer and end-user expectations.
Added 30 mins ago
Senior Quality Assurance Analyst
Mariner
NS
…people. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our…
Added 30 mins ago
Senior Analyst - Individual Insurance Actuarial Inforce and Policy Tax
Equitable
Waterloo, ON
Solid knowledge of SQL for querying, analyzing, and managing data
Added 30 mins ago
Senior Quality Assurance Analyst
Mariner
Halifax, NS
…people. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our…
Added 30 mins ago
Member IT Services - Technical Lead- BC Functional
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
…redevelopment) and nutrition solutions. Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts…
Added 30 mins ago
H
Senior Geotechnical Engineer
Hays
ON · Ontario, Canada
- Full-time
As a Senior Geotechnical Engineer, you will serve as a key technical expert supporting the safe operation and management of tailings storage facilities and associated dam structures. You…
Added 30 mins ago
JT
Outside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
…directly to the VP, Sales and have clear paths to advancement into senior sales, management, or strategic roles for top…
Added 30 mins ago
JT
Outside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
…directly to the VP, Sales and have clear paths to advancement into senior sales, management, or strategic roles for top…
Added 30 mins ago
VB
Senior Project Manager
Vaco by Highspring
Winnipeg, MB
- $80 to $100 CAD / hour
- Contract
Maintain accurate project data and documentation within the client's information management systems.
Added 30 mins ago
2I
Senior Business Systems Analyst - SAP Finance
2iSolutions Inc.
Oshawa, ON
- Full-time
Our client - A large industrial organization based out of Oshawa - is looking to hire a Senior Business Systems Analyst - SAP Finance for a full time permanent position. This is a hybrid…
Added 30 mins ago
2I
Senior Project Manager/Leader
2iSolutions Inc.
Toronto, ON
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Our Toronto-based client is hiring a Senior Project Manager/Leader for a 6-month onsite contract.
Added 30 mins ago
FI
Privacy Impact Assessment Specialist
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
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Familiarity with Electronic Medical Record (EMR) or Hospital Information System (HIS) infrastructure, design, and data flows
Added 30 mins ago
EI
Senior BIM Modeler – Civil 3D (Utilities, Roads & Surfaces)
Egis in Canada
Toronto, ON
- $85,000 to $115,000 CAD / year
- Full-time
Senior BIM Modeler – Civil 3D (Utilities, Roads & Surfaces) is a senior-level civil infrastructure modeling position based in Toronto, Ontario, Canada. The role is responsible for…
Added 30 mins ago
BS
Assistant Director, IT Services
Burnaby School District - SD41
Burnaby, BC
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Prepares reports, presentations, briefing materials, and recommendations for senior leadership, trustees, committees, and other stakeholders, communicating technical concepts clearly for…
Added 30 mins ago
OJ
Assistant General Counsel - Insurance Regulatory & Corporate
Oliver James
Toronto, ON · Greater Toronto Area, Canada
- $180,000 to $220,000 USD / year
- Full-time
Reporting into senior international legal leadership and working closely with the Canadian executive team, the successful candidate will serve as the primary legal and regulatory adviser…
Added 30 mins ago
GB
Senior IT Specialist
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North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
…support built on long-term client relationships. We’re hiring a Senior IT Specialist - a broad, senior technical role spanning project delivery, networking, escalation, mentorship, and…
Added 30 mins ago
TC
Senior Application Developer
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
Develop and maintain parser components for structured data processing and conversion, including transformation to YAML
Added 44 mins ago
M
Staff Software Engineer, AI
Maple
Toronto, ON
- Full-time
This is a hands-on, senior individual contributor role for an engineer who has spent the last few years actively building AI into real products - not just experimenting with models or…
Added 44 mins ago
PI
Manager, Leadership Programs
Proximity Institute
Toronto, ON
- Full-time
…organization dedicated to leadership development at the most senior level in Ontario hospitals. Our mandate is leadership development and change leadership. Our purpose is to advance…
Added 44 mins ago
Senior Manager, Business Banking Deposits Product Management - Tangerine
Scotiabank
Toronto, ON
The Senior Manager, Small Business Deposit Products is accountable for supporting the execution of Tangerine’s Small Business deposits strategy and product roadmap. The role will help…

Amazon

Senior Customer Success Manager, Canada Strategic Account Services

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

This role is based in our Toronto office.

The Canadian Strategic Account Services (SAS) Core organization is seeking a Sr. Customer Success Manager to help shape the future of the program. The Sr. Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you

Key job responsibilities
Sr. Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Sr. Customer Success Manager include but are not limited to:

Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
- Lead business strategy development and design long term account plans.
- Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
- Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence
- Improve team efficiency and optimize previously defined processes.
- Assist with the design of tools, standard operating procedures and processes of Seller Services.
- Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
- Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the team

Basic Qualifications: - Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience in e-commerce, retail or advertising, or experience in sales/business development
- Bachelor's degree or equivalent
- 5+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. Preferred Qualifications: - MBA or equivalent graduate degree preferred
- Experience in refining GenAI outputs, and applying AI practices to augment productivity.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 79,800.00 - 133,200.00 CAD annually

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More about this job

Responsibilities

The Senior Customer Success Manager drives business growth for Amazon Canada Sellers by delivering strategic insights, operational support, and customized business plans. They act as a trusted advisor to identify growth opportunities, resolve issues cross-functionally, and advocate for the seller experience internally.

Requirements

Candidates must have a bachelor's degree and at least 5 years of professional experience in account management, consulting, or retail. Strong project management skills and a proven track record of developing business plans in fast-paced environments are required.

Skills

Account management
Strategic planning
Business development
Project management
Data analysis
Client management
E-commerce
Consultative selling
Operational excellence
Relationship building
Merchandising
Strategic insights
Problem solving
Communication
Leadership

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
E-commerce
Amazon Canada
Business Growth
Strategic Planning
Data Analysis
Merchandising
Project Management
Consulting
Operational Standards
GenAI
Artificial Intelligence
Retail
Advertising
SLA
Voice of the Seller
Business Development
Negotiation
Relationship Management
Marketplace
Conversion Drivers
Traffic Drivers
Strategic Account Services
Portfolio Management

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