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Added 13 mins ago
RB
Principal AI Engineer, AI DLC Platform
Royal Bank of Canada
Toronto, ON
- Full-time
The AI-DLC Platform embeds governed, agentic AI across RBC's software development lifecycle - skills, commands and guardrails spanning discovery, build/test/security and release, now…
Added 28 mins ago
KD
Représentant, Ventes de territoire | Territory Sales Representative
Keurig Dr Pepper Canada
Quebec, QC
- Full-time
…province of Quebec. Reporting into the Regional Field Sales Lead, the TSR is accountable for driving distribution and display of KDP products, the execution of all in-store plans, and…
Added 28 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 28 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 28 mins ago
BC
Registered Nurse - Emergency Department (Job Share)
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 28 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 28 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 28 mins ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 28 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 28 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 28 mins ago
BC
Registered Practical Nurse - B5
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 28 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 28 mins ago
AI
Project Manager
ATS Industrial Automation
Cambridge, ON
- Full-time
…kickoff through successful delivery and closeout. You will lead cross-functional project teams, manage scope, schedule, budget, risk and change, and serve as the key point of contact for…
Added 28 mins ago
SC
Deli - Manager Deli
Safeway Canada
Winnipeg, MB
- Full-time
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 29 mins ago
L
LL Product Manager
Linedata
Toronto, ON
- Full-time
Serves as the product owner throughout the product lifecycle, providing support and guidance to development and quality assurance teams.
Added 29 mins ago
S
Deli - Manager Deli
Sobeys
Winnipeg, MB
- Full-time
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 44 mins ago
J
Staff Embedded Software Engineer, Virtualization
Jobgether
Canada
- $137,300 to $181,890 CAD / year
- Full-time
…virtualization layers, model hardware peripherals, and improve development workflows across multiple vehicle domains. Collaborating with hardware, middleware, and application software…
Added 44 mins ago
W
Principal Electrical Engineer
Worley
Sarnia, ON
- Full-time
The Lead Electrical Engineer will lead the development and delivery of safe, practical, and fit-for-purpose electrical engineering solutions across the project lifecycle. The role requires…
Added 44 mins ago
M
Director, Digital Storefront Performance & Insights
Manulife
Toronto, ON
- Full-time
This strategic leader will define how Digital Storefront measures success, lead and orchestrate cross-functional teams responsible for delivering integrated performance intelligence and own…
Added 57 mins ago
J
Staff Embedded Software Engineer, Virtualization
Jobgether
Canada
- $137,300 to $181,890 CAD / year
- Full-time
…virtualization layers, model hardware peripherals, and improve development workflows across multiple vehicle domains. Collaborating with hardware, middleware, and application software…
Added 57 mins ago
AI
C++ Software Engineer
Aversan Inc.
Brampton, ON
- $120,000 to $140,000 CAD / year
- Full-time
…are modular, extendable, testable, and efficient. You will lead difficult and complicated subsystem designs and implementations to help to grow the skills of more junior teammates through…
Added 57 mins ago
C
Conseiller(ère) aux ventes et relations clients – Solutions de paie
CGI
Montreal, QC
- Full-time
Experience in sales, customer service, or a role involving business development and customer engagement.
Added 58 mins ago
C
Director Consulting Expert - Wealth 360
CGI
Toronto, ON
- Full-time
The Director will act as the primary product authority for development teams, client engagements, sales pursuits and related cross-functional initiatives. This senior individual-contributor…
Added 1 hour ago
CO
Arts & Crafts Instructor - Aaniin Community Centre
City of Markham
Markham, ON
- Internship
In this position, you will plan, organize, instruct and lead activities in basic-level art programs for participants from preschool through to adults. You will also be responsible for…
Added 1 hour ago
OP
Thermal Operating Supervisor
Ontario Power Generation
Bath, ON
- Full-time
Supervise and lead assigned operations staff by planning, organizing, assigning, and monitoring work; provide clear instructions, work procedures, coaching, and performance support.

Amazon

Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)

Toronto, ON, Canada

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Applications open in a new tab.

Job details

Experience: 5+ years of IT and/or Management Consulting experience
Posting language: English
Posted: Oct 8, 2026

Original job description

AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.

You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.

In this role you are connecting ISV customers to the right AWS expertise, programs, and teams at the right time, and holding the thread across complex, multi-stakeholder environments.

If you thrive where technical depth and business strategy intersect, and you want your work to have visible, lasting impact on how Canada's most innovative software companies grow, then this role is for you.

Key job responsibilities
Drive Customer Outcomes
- Own the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realization
- Lead roadmap-to-outcome alignment sessions,
- Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journey
- Help ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation, not just hit short-term milestones
- Support customers in adopting generative AI and agentic capabilities that are reshaping how software is built, delivered, and monetized

Orchestrate Across AWS
- Serve as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams) ensuring coordinated, high-quality engagement
- Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelines
- Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed

Lead Strategic Engagements
- Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts
- Help translate complex AI and cloud solutions into business cases for senior stakeholders, bridging the gap between technical teams and executive decision-makers
- Support customers through critical decision points: workload migration sequencing, AI adoption strategy, SaaS architecture evolution

Manage with Rigor
- Maintain structured cadence through reporting, tracking, and health monitoring across your portfolio
- Apply structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment
- Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans before they become escalations

Raise the Bar Internally
- Challenge conventional thinking and take initiative on customer challenges, bringing new ideas, tools, and mechanisms to problems
- Bring the best of AWS and Amazon to customers, proactively solving problems by connecting them to emerging capabilities, programs, and expertise they may not know exist
- Contribute to repeatable mechanisms and internal enablement, sharing learnings from your customer engagements to help raise the bar for how AWS delivers customer success in Canada.

About the team
You don't need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do.

On any given day, you might help a VP/Director of Product at a Canadian SaaS company understand the business case for migrating their core platform to AWS, facilitate an alignment session between an ISV's engineering team and AWS Solutions Architecture, or work with your internal team to unblock a stalled migration that's at risk of missing its go-live milestone.

You'll be working with some of Canada's most innovative software companies at a pivotal moment, when AI is fundamentally changing how software is built, delivered, and monetized. If you thrive in environments where technical depth and clear communication are equally valued, this role is for you. Basic Qualifications: - 5+ years of IT and/or Management Consulting experience
- 4+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies Preferred Qualifications: - Cloud Technology Certification, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually

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More about this job

Responsibilities

The Senior Customer Success Manager will own the success of a portfolio of ISV accounts, driving cloud and AI transformation journeys through strategic roadmap alignment. They will act as the connective tissue between customers and AWS internal teams to ensure coordinated engagement and value realization.

Requirements

Candidates must have at least 5 years of IT or management consulting experience and 4 years of leading large-scale technical or engineering programs. The role requires proven experience in customer-facing engagements with executives and technologists to solve complex business problems.

Skills

Customer success management
Cloud transformation
SaaS
Artificial intelligence
Business strategy
Stakeholder management
Account planning
Technical consulting
Program management
Business case development
Governance
Data infrastructure
Generative AI
Migration strategy
Executive engagement
Risk mitigation

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan (DPSP)
Paid time off
Restricted stock units (RSUs)

Visa sponsorship

Not detected in the job text

Keywords

AWS
ISV
Cloud Computing
SaaS
Artificial Intelligence
Generative AI
Agentic Capabilities
Digital Transformation
Workload Migration
Solutions Architecture
Professional Services
Account Management
Business Strategy
Governance
Data Infrastructure
Executive Briefing
Technical Consulting
Program Management
AWS Solutions Architect
Cloud Certification

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