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Added 1 min ago
AI Product Manager
Insight Enterprises, Inc.
Toronto, ON
Insight is hiring an AI Product Manager to own the requirements and strategy function on client-facing AI engagements in Canada. This is a billable delivery consultant role, embedded on…
Added 1 min ago
Superintendent
PCL Construction
Oakville, ON · Toronto, ON
Health and lifestyle spending account options
Added 9 mins ago
AC
Manager, Project Development - Energy and Renewables
Allnorth Consultants Limited
Vancouver, BC
- Full-time
We are looking for a Project Development Manager to join our Energy and Renewables team. As a key member of the operations team, you will be responsible for advancing Allnorth’s brand,…
Added 9 mins ago
RB
Client Advisor
Royal Bank of Canada
St. John's, NL
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 9 mins ago
RB
Relationship Manager, Business Markets
Royal Bank of Canada
London, ON
- Full-time
Engages small business clients through development and efficient administration of their banking needs, making recommendations to improve experience and grow revenue.
Added 9 mins ago
UW
Portfolio Lead, Product Marketing
United Way of the Alberta Capital Region
Edmonton, AB
- Full-time
This position reports to the Portfolio Manager, Strategic Communications and Media Relations This role does not have supervisory responsibility.
Added 19 mins ago
AP
Business Development Specialist
Advance Paper Box Ltd
Canada
- Full-time
The Business Development Specialist will play a key role in expanding our customer base by identifying and pursuing new business opportunities within the folding carton packaging sector.…
Added 19 mins ago
FC
Business Development Manager
First Circle Financial
Vancouver, BC
- Full-time
Comp: Base salary, performance bonus, and expense account
Added 21 mins ago
KR
Commercial Strategy Manager
KIT Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
…grass-fed proteins. We are looking for a Commercial Strategy Manager to support the company’s continued transition to a demand-led, market-focused growth model across Canada and the United…
Added 21 mins ago
CM
Manager, Media Planning
Cossette Media
Toronto, ON
- Full-time
As a Manager, Media Planning for Cossette Media you will be responsible for managing a portfolio of clients. Some of your day to day responsibilities will include identifying consumer,…
Added 21 mins ago
ST
Account Manager
Savvy Talent
Vancouver, BC
- Full-time
As the Influencer Marketing Account Manager, you will be the strategic partner for brands on a fast-growing creator marketplace where brands find, hire and pay social media content creators…
Added 21 mins ago
W
Account Manager, Commercial Insurance
Waypoint
Kelowna, BC
- $65,000 to $85,000 CAD / year
- Full-time
The Account Manager, Commercial Insurance plays a pivotal role in delivering exceptional service to Navacord’s commercial clients. This role is responsible for managing day-to-day client…
Added 21 mins ago
AP
Accounting Manager - Experience managing overseas team preferred
ActivMed Practices & Research, LLC.
Burlington, ON
- Full-time
The Accounting Manager will oversee key general accounting functions, including month-end close, balance sheet reconciliations, accounts payable operations, financial reporting, and audit…
Added 21 mins ago
I
Global Business Development Manager
IMDEX
Calgary, AB
- $122,000 to $177,000 CAD / year
- Full-time
The Global Business Development Manager is responsible for leading global sales execution and business development activities for the Digital Drill Rig business. This role translates…
Added 21 mins ago
EB
Account Manager – Electrical
EDL Building Solutions
AB · Edmonton, AB
- Internship
Lead electrical site assessments, scope development, labour and material takeoffs, estimating and proposal preparation for service, retrofit and project opportunities.
Added 21 mins ago
Prosecution File Manager
Manitoba Justice
The Pas, MB
Reporting to the Northern Regional Support Staff Manager, the Prosecution File Manager is responsible for propelling prosecutions forward by independently setting matters for disposition or…
Added 27 mins ago
Coordinator, Québec Team
Health Standards Organization
Pointe-Claire, QC
…information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation…
Added 27 mins ago
W
Front End Assistant Manager
Walmart
Laval, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 27 mins ago
V
Business Development Representative - GTA
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
We’re looking for a Business Development Representative to join our team in Eastern Canada, focused on the Data Centre market. Reporting to the Manager, Business Development, you’ll play a…
Added 27 mins ago
S
Project Manager - Team Lead, Power Delivery
Stantec
Vancouver, BC
- Full-time
The Project Manager – Team Lead plays a dual role within Stantec’s Power Delivery practice in British Columbia. The role is primarily responsible for managing and delivering Power Delivery…
Added 28 mins ago
Placement Specialist
Manitoba Public Service Commission
Winnipeg, MB
…employees, departments, unions, Case Managers, the Senior Case Manager for coordination purposes, and other partners to identify and implement timely, appropriate, and defensible placement…
Added 30 mins ago
PA
Sales Manager
PAL Airlines
Sept-Îles, QC
- Full-time
Identify and assist in the development of product improvements for PAL Airlines scheduled service and cargo operations;
Added 30 mins ago
PA
Sales Manager
PAL Airlines
Montreal, QC
- $65,000 to $70,000 CAD / year
- Full-time
Identify and assist in the development of product improvements for PAL Airlines scheduled service and cargo operations;
Added 36 mins ago
GM
Sales Account Manager
Greenstone Meats
Calgary, AB
- Full-time
As approved by the Regional Account Manager, prepares and undertakes professional development.
Added 36 mins ago
KA
Global Business Development Manager
Krux Analytics
Calgary, AB
- Full-time
The Global Business Development Manager is responsible for leading global sales execution and business development activities for the Digital Drill Rig business. This role translates…

Amazon

Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)

Toronto, ON, Canada

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Job details

Experience: 5+ years of IT and/or Management Consulting experience
Posting language: English
Posted: Oct 8, 2026

Original job description

AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.

You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.

In this role you are connecting ISV customers to the right AWS expertise, programs, and teams at the right time, and holding the thread across complex, multi-stakeholder environments.

If you thrive where technical depth and business strategy intersect, and you want your work to have visible, lasting impact on how Canada's most innovative software companies grow, then this role is for you.

Key job responsibilities
Drive Customer Outcomes
- Own the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realization
- Lead roadmap-to-outcome alignment sessions,
- Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journey
- Help ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation, not just hit short-term milestones
- Support customers in adopting generative AI and agentic capabilities that are reshaping how software is built, delivered, and monetized

Orchestrate Across AWS
- Serve as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams) ensuring coordinated, high-quality engagement
- Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelines
- Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed

Lead Strategic Engagements
- Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts
- Help translate complex AI and cloud solutions into business cases for senior stakeholders, bridging the gap between technical teams and executive decision-makers
- Support customers through critical decision points: workload migration sequencing, AI adoption strategy, SaaS architecture evolution

Manage with Rigor
- Maintain structured cadence through reporting, tracking, and health monitoring across your portfolio
- Apply structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment
- Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans before they become escalations

Raise the Bar Internally
- Challenge conventional thinking and take initiative on customer challenges, bringing new ideas, tools, and mechanisms to problems
- Bring the best of AWS and Amazon to customers, proactively solving problems by connecting them to emerging capabilities, programs, and expertise they may not know exist
- Contribute to repeatable mechanisms and internal enablement, sharing learnings from your customer engagements to help raise the bar for how AWS delivers customer success in Canada.

About the team
You don't need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do.

On any given day, you might help a VP/Director of Product at a Canadian SaaS company understand the business case for migrating their core platform to AWS, facilitate an alignment session between an ISV's engineering team and AWS Solutions Architecture, or work with your internal team to unblock a stalled migration that's at risk of missing its go-live milestone.

You'll be working with some of Canada's most innovative software companies at a pivotal moment, when AI is fundamentally changing how software is built, delivered, and monetized. If you thrive in environments where technical depth and clear communication are equally valued, this role is for you. Basic Qualifications: - 5+ years of IT and/or Management Consulting experience
- 4+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies Preferred Qualifications: - Cloud Technology Certification, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually

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More about this job

Responsibilities

The Senior Customer Success Manager will own the success of a portfolio of ISV accounts, driving cloud and AI transformation journeys through strategic roadmap alignment. They will act as the connective tissue between customers and AWS internal teams to ensure coordinated engagement and value realization.

Requirements

Candidates must have at least 5 years of IT or management consulting experience and 4 years of leading large-scale technical or engineering programs. The role requires proven experience in customer-facing engagements with executives and technologists to solve complex business problems.

Skills

Customer success management
Cloud transformation
SaaS
Artificial intelligence
Business strategy
Stakeholder management
Account planning
Technical consulting
Program management
Business case development
Governance
Data infrastructure
Generative AI
Migration strategy
Executive engagement
Risk mitigation

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan (DPSP)
Paid time off
Restricted stock units (RSUs)

Visa sponsorship

Not detected in the job text

Keywords

AWS
ISV
Cloud Computing
SaaS
Artificial Intelligence
Generative AI
Agentic Capabilities
Digital Transformation
Workload Migration
Solutions Architecture
Professional Services
Account Management
Business Strategy
Governance
Data Infrastructure
Executive Briefing
Technical Consulting
Program Management
AWS Solutions Architect
Cloud Certification

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