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Added 4 mins ago
GT
Gestionnaire régional des ventes, Alliance (Quebec) / Regional Sales Manager, Alliance (Quebec)
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
Assurer un rendement commercial constant dans la région en accompagnant régulièrement les gestionnaires du développement des affaires au détail sur le terrain, à raison de 1 à 2 jours par…
Added 4 mins ago
AI
Technical Controls Journeyman Electrician
Ainsworth Inc
Calgary, AB
- Full-time
…involved in the installation, commissioning and testing of commercial building automation systems. This position requires a good working knowledge of basic electronic theory, proficiency…
Added 20 mins ago
S
Driver Examiner - Full Time - Brampton- Bilingual
Serco
Canada
- Full-time
…serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here.…
Added 20 mins ago
TV
Director of Product Strategy and Commercialization
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
…university research, a founding team, and on their first steps to commercial traction. Your job is to support our founders in identifying who would pay, get in front of them, carry the…
Added 20 mins ago
ET
Senior Financial Analyst, FP&A - Commercial Bakeries
EDGEPATH Talent Solutions
Toronto, ON
- Full-time
Commercial Bakeries is a leading manufacturer of private label cookies and crackers supplying baked products to major North American retailers and distribution companies to develop and grow…
Added 20 mins ago
MF
4th Year or above 306A Plumbing Apprentice
Merit for Training
Kitchener, ON
- Full-time
…projects, including mid-rise buildings, hospitality developments, commercial builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence…
Added 20 mins ago
EC
Strategic Development Program Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Elmsdale, NS
- Full-time
…expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across…
Added 20 mins ago
M
Senior Sales Analyst
Multy
Vaughan, ON
- $80,000 to $90,000 USD / year
- Full-time
At the intersection of market demand and manufacturing reality, the Senior Sales Analyst plays a critical commercial role in driving revenue and optimizing retail execution. This position…
Added 20 mins ago
DW
CNC Programmer- Millwork
DCL Woodworking Ltd.
Brampton, ON
- Full-time
D.C.L. Woodworking Limited is a Brampton-based custom millwork business serving residential and commercial customers throughout the G.T.A. The company is built on a foundation of superb…
Added 20 mins ago
G
Cost Assurance Specialist/ Cost Manager
Gleeds
Toronto, ON
- Full-time
…major infrastructure projects in Canada. This role will provide commercial, financial, cost management and cost assurance expertise across complex projects, working closely with clients,…
Added 20 mins ago
Class 3 Driver
Stephenson's Rental Services
St. Albert, AB
2 years of commercial truck driving and delivery experience in a Class 3 vehicle.
Added 20 mins ago
Partnerships Manager
Infrastructure Ontario
Toronto, ON
…major projects, real estate services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development…
Added 20 mins ago
Senior Manager, FP&A & Operational Finance
Ice River Sustainable Solutions
Shelburne, ON
…executive decision-making, partner closely with Operations and Commercial teams, and lead initiatives that improve profitability, operational performance, and long-term business…
Added 20 mins ago
Senior Manager, Project Integration- MC2
Westerkirk
Woolwich, ON
…aircraft have served a variety of roles - from bush flying to commercial aviation - and are celebrated for their rugged durability, operational versatility, and excellence in…
Added 20 mins ago
Manager - Strategic Sales Initiatives
Enercare
Markham, ON
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia,…
Added 20 mins ago
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Bakery Commercial Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Kensington, PE
- Part-time
Added 20 mins ago
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Bilingual Customer Service Representative
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Dollard-Des Ormeaux, QC
- Part-time
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Added 34 mins ago
G
Sales Coordinator
Greatario
Woodstock, ON
- Full-time
This is more than an administrative support position. It's a chance to build technical expertise, commercial judgment, and meaningful customer relationships while owning the processes that…
Added 34 mins ago
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Financial Advisor
RBC
NS
- Full-time
Added 34 mins ago
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Client Advisor
RBC
St. Marys, ON
- Part-time
Added 50 mins ago
GH
Bathroom Remodeler Subcontract
Genesis Health Clubs
Kitchener, ON
- $40 to $50 USD / hour
- Full-time
…Installer or any skilled tradesman from the residential or commercial construction industry. Please, no Project Managers or primarily New…
Added 50 mins ago
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Commercial Manager
Énergie NB Power
Fredericton, NB
- $102,717 to $141,097 USD / year
- Full-time
As part of the Mactaquac Life Achievement Project, the Commercial Manager is responsible for leading and managing the end-to-end commercial functions of the project, ensuring the effective…
Added 50 mins ago
AC
Sales Manager
AirlinePros Canada
Montreal, QC
- Full-time
Developing and implementing the sales plans that deliver against the commercial strategy and revenue plan for the carriers within the AirlinePros portfolio.
Added 50 mins ago
Winter Equipment Operators (Colchester County)
The Government of Nova Scotia
NS
Training completed at any accredited heavy/commercial equipment training institute
Added 1 hour ago
Manager Geology
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Red Lake, ON
Accountable for contractor management, commercial performance, and strategic partnerships to ensure value optimization, risk management, and delivery of departmental objectives.

Amazon

Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)

Toronto, ON, Canada

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Job details

Experience: 5+ years of IT and/or Management Consulting experience
Posting language: English
Posted: Oct 8, 2026

Original job description

AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.

You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.

In this role you are connecting ISV customers to the right AWS expertise, programs, and teams at the right time, and holding the thread across complex, multi-stakeholder environments.

If you thrive where technical depth and business strategy intersect, and you want your work to have visible, lasting impact on how Canada's most innovative software companies grow, then this role is for you.

Key job responsibilities
Drive Customer Outcomes
- Own the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realization
- Lead roadmap-to-outcome alignment sessions,
- Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journey
- Help ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation, not just hit short-term milestones
- Support customers in adopting generative AI and agentic capabilities that are reshaping how software is built, delivered, and monetized

Orchestrate Across AWS
- Serve as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams) ensuring coordinated, high-quality engagement
- Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelines
- Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed

Lead Strategic Engagements
- Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts
- Help translate complex AI and cloud solutions into business cases for senior stakeholders, bridging the gap between technical teams and executive decision-makers
- Support customers through critical decision points: workload migration sequencing, AI adoption strategy, SaaS architecture evolution

Manage with Rigor
- Maintain structured cadence through reporting, tracking, and health monitoring across your portfolio
- Apply structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment
- Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans before they become escalations

Raise the Bar Internally
- Challenge conventional thinking and take initiative on customer challenges, bringing new ideas, tools, and mechanisms to problems
- Bring the best of AWS and Amazon to customers, proactively solving problems by connecting them to emerging capabilities, programs, and expertise they may not know exist
- Contribute to repeatable mechanisms and internal enablement, sharing learnings from your customer engagements to help raise the bar for how AWS delivers customer success in Canada.

About the team
You don't need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do.

On any given day, you might help a VP/Director of Product at a Canadian SaaS company understand the business case for migrating their core platform to AWS, facilitate an alignment session between an ISV's engineering team and AWS Solutions Architecture, or work with your internal team to unblock a stalled migration that's at risk of missing its go-live milestone.

You'll be working with some of Canada's most innovative software companies at a pivotal moment, when AI is fundamentally changing how software is built, delivered, and monetized. If you thrive in environments where technical depth and clear communication are equally valued, this role is for you. Basic Qualifications: - 5+ years of IT and/or Management Consulting experience
- 4+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies Preferred Qualifications: - Cloud Technology Certification, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually

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More about this job

Responsibilities

The Senior Customer Success Manager will own the success of a portfolio of ISV accounts, driving cloud and AI transformation journeys through strategic roadmap alignment. They will act as the connective tissue between customers and AWS internal teams to ensure coordinated engagement and value realization.

Requirements

Candidates must have at least 5 years of IT or management consulting experience and 4 years of leading large-scale technical or engineering programs. The role requires proven experience in customer-facing engagements with executives and technologists to solve complex business problems.

Skills

Customer success management
Cloud transformation
SaaS
Artificial intelligence
Business strategy
Stakeholder management
Account planning
Technical consulting
Program management
Business case development
Governance
Data infrastructure
Generative AI
Migration strategy
Executive engagement
Risk mitigation

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan (DPSP)
Paid time off
Restricted stock units (RSUs)

Visa sponsorship

Not detected in the job text

Keywords

AWS
ISV
Cloud Computing
SaaS
Artificial Intelligence
Generative AI
Agentic Capabilities
Digital Transformation
Workload Migration
Solutions Architecture
Professional Services
Account Management
Business Strategy
Governance
Data Infrastructure
Executive Briefing
Technical Consulting
Program Management
AWS Solutions Architect
Cloud Certification

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