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Added 2 mins ago
SS
Director of Communications & Safety Strategy - Bilingual (French/ English)
Summit Search Group
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
The Director is the architect of bold, integrated communication strategies that energize audiences and amplify the organization’s mission across English and French markets. They ensure…
Added 2 mins ago
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Asundexian Product Lead
Bayer
Mississauga, ON
- Full-time
Apply the VACC leadership model - Visionary, Architect, Catalyst, and Coach - to build an inclusive, high-performing team with collective accountability.
Added 30 mins ago
FT
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
FDE Times
Toronto, ON
- Full-time
…application security initiatives for our clients. You will architect deeply technical solutions, lead cross-functional engineering pods, and convert client ambiguity into shipped…
Added 33 mins ago
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Sr. Development Engineer
Thales
Ottawa, ON
- Full-time
Location: Ottawa, CanadaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the…
Added 53 mins ago
CG
Senior Technical Architect
CSA Group
Toronto, ON
- $100,890 to $132,416 CAD / year
- Full-time
The Senior Technical Architect role is responsible to:
Added 1 hour ago
SC
Station Design Coordinator
SYSTRA Canada
Montreal, QC
- Full-time
Professional Engineer (P.Eng.) or Registered Architect, or eligibility for registration in Canada.
Added 1 hour ago
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Machine Learning Resident - Client: Trufla (12 month term)
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
…and client management; truWeb and truMobile, client-facing digital experiences; DataHub, a centralized data warehouse; and production machine learning systems such as Retention X-Ray…
Added 1 hour ago
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Generative AI Consultant
Sia
Montreal, QC
- Full-time
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced…
Added 1 hour ago
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Software Developer
Cisco
Ottawa, ON
- Full-time
Core Platform Engineering: Architect and maintain the core infrastructure of the Nexus Dashboard, a Kubernetes-based platform, ensuring high availability and performance across its…
Added 1 hour ago
RP
Senior Marketing Manager
RideWrap Protection Inc.
Whistler, BC
- $80,000 to $115,000 CAD / year
- Full-time
…leadership role to own the marketing activities. You will be the architect and executor of our global brand presence, managing various marketing facets - from e-commerce revenue…
Added 1 hour ago
VP Head of Studio
Valtech
Montreal, QC
…impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will…
Added 1 hour ago
SC
Building Coordinator
SYSTRA Canada
Montreal, QC
- Full-time
Professional Engineer (P.Eng.) or Registered Architect (or eligibility in Canada) is considered as an asset
Added 1 hour ago
SC
Technical Specifications Coordinator
SYSTRA Canada
Montreal, QC
- Full-time
Professional Engineer (P.Eng.), Registered Architect, CSC certification, or eligibility considered an asset
Added 1 hour ago
SC
Station Design Manager
SYSTRA Canada
Montreal, QC
- Full-time
Coordinate closely with: System Engineering stream, Digital engineering / BIM team, Asset management and digital twin representatives, Future operator and maintainer.
Added 1 hour ago
SC
IT Architect – Cadence ALTO
SYSTRA Canada
Montreal, QC
- Full-time
The IT Architect is responsible for designing, maintaining, and evolving the organization’s technology architecture to support business objectives, operational efficiency, cybersecurity,…
Added 2 hours ago
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Technical Product Owner
Resonaite
Markham, ON
- Contract
…the ongoing evolution of enterprise customer platforms and digital business…
Added 2 hours ago
Cloud Security Engineer
Momentum Financial Services Group
Toronto, ON
AWS Security Specialty or equivalent certifications preferred (CISSP, Solutions Architect, DevOps Engineer)
Added 3 hours ago
AI
Senior Website Strategist
Axe Inc
London, ON
- $100,000 to $110,000 CAD / year
- Full-time
Axe is partnering with an award-winning digital agency in London, Ontario to identify a Senior Website Strategist who can connect business strategy, user experience, analytics, conversion…
Added 3 hours ago
JG
Salesforce Communications Cloud Architect
J&M Group
Toronto, ON
- Full-time
Design Enterprise Product Catalog (EPC), CPQ, Order Management, and Digital Commerce solutions.
Added 3 hours ago
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Chef de plateforme SAP
Onepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 3 hours ago
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Software Developer
AppDirect
Montreal, QC
- Full-time
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any…
Added 3 hours ago
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IT Solution Architect, Applications
Belron
Montreal, QC · National Support Center_QC
- Full-time
Join our team as an IT Solution Architect - Applications and play a key role in shaping the future of our technology landscape.
Added 4 hours ago
AI
Salesforce Revenue Cloud Architect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Architect and design Salesforce Revenue Cloud solutions supporting Quote-to-Cash processes.
Added 4 hours ago
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Learning Solutions Architect
Cella
Toronto, ON
- $46 to $50 CAD / hour
- Contract
We are seeking a highly skilled and experienced Learning Solutions Architect to join our client's team. In this role, you will be responsible for the development of innovative learning…
Added 4 hours ago
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Solutions Architect
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Solution Architect, Consultant: MONTREAL|HYBRID

Amazon

Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)

Toronto, ON, Canada

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Job details

Experience: 5+ years of IT and/or Management Consulting experience
Posting language: English
Posted: Oct 8, 2026

Original job description

AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.

You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.

In this role you are connecting ISV customers to the right AWS expertise, programs, and teams at the right time, and holding the thread across complex, multi-stakeholder environments.

If you thrive where technical depth and business strategy intersect, and you want your work to have visible, lasting impact on how Canada's most innovative software companies grow, then this role is for you.

Key job responsibilities
Drive Customer Outcomes
- Own the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realization
- Lead roadmap-to-outcome alignment sessions,
- Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journey
- Help ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation, not just hit short-term milestones
- Support customers in adopting generative AI and agentic capabilities that are reshaping how software is built, delivered, and monetized

Orchestrate Across AWS
- Serve as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams) ensuring coordinated, high-quality engagement
- Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelines
- Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed

Lead Strategic Engagements
- Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts
- Help translate complex AI and cloud solutions into business cases for senior stakeholders, bridging the gap between technical teams and executive decision-makers
- Support customers through critical decision points: workload migration sequencing, AI adoption strategy, SaaS architecture evolution

Manage with Rigor
- Maintain structured cadence through reporting, tracking, and health monitoring across your portfolio
- Apply structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment
- Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans before they become escalations

Raise the Bar Internally
- Challenge conventional thinking and take initiative on customer challenges, bringing new ideas, tools, and mechanisms to problems
- Bring the best of AWS and Amazon to customers, proactively solving problems by connecting them to emerging capabilities, programs, and expertise they may not know exist
- Contribute to repeatable mechanisms and internal enablement, sharing learnings from your customer engagements to help raise the bar for how AWS delivers customer success in Canada.

About the team
You don't need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do.

On any given day, you might help a VP/Director of Product at a Canadian SaaS company understand the business case for migrating their core platform to AWS, facilitate an alignment session between an ISV's engineering team and AWS Solutions Architecture, or work with your internal team to unblock a stalled migration that's at risk of missing its go-live milestone.

You'll be working with some of Canada's most innovative software companies at a pivotal moment, when AI is fundamentally changing how software is built, delivered, and monetized. If you thrive in environments where technical depth and clear communication are equally valued, this role is for you. Basic Qualifications: - 5+ years of IT and/or Management Consulting experience
- 4+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies Preferred Qualifications: - Cloud Technology Certification, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually

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More about this job

Responsibilities

The Senior Customer Success Manager will own the success of a portfolio of ISV accounts, driving cloud and AI transformation journeys through strategic roadmap alignment. They will act as the connective tissue between customers and AWS internal teams to ensure coordinated engagement and value realization.

Requirements

Candidates must have at least 5 years of IT or management consulting experience and 4 years of leading large-scale technical or engineering programs. The role requires proven experience in customer-facing engagements with executives and technologists to solve complex business problems.

Skills

Customer success management
Cloud transformation
SaaS
Artificial intelligence
Business strategy
Stakeholder management
Account planning
Technical consulting
Program management
Business case development
Governance
Data infrastructure
Generative AI
Migration strategy
Executive engagement
Risk mitigation

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan (DPSP)
Paid time off
Restricted stock units (RSUs)

Visa sponsorship

Not detected in the job text

Keywords

AWS
ISV
Cloud Computing
SaaS
Artificial Intelligence
Generative AI
Agentic Capabilities
Digital Transformation
Workload Migration
Solutions Architecture
Professional Services
Account Management
Business Strategy
Governance
Data Infrastructure
Executive Briefing
Technical Consulting
Program Management
AWS Solutions Architect
Cloud Certification

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