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Added 59 mins ago
S
Technical Specifications Coordinator
SYSTRA
Montreal, QC
- Full-time
Reporting to the workstream Design Director and working in close collaboration with discipline leads, system engineering teams, civil infrastructure, rail systems, procurement, and project…
Added 5 hours ago
M
Director, AI Delivery Squad Lead, Underwriting
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Identify opportunities to standardize and reuse underwriting data, models, components, controls, and delivery patterns across products and business units, and coordinate their…
Added 9 hours ago
Manager, Software Engineering (Platform Engineering)
Planview Incorporated
Vancouver, BC
Reporting to the Director, Platform Engineering, you will play a key role in executing the Platform Engineering vision, scaling platform capabilities, and enabling engineering teams through…
Added 11 hours ago
B
Director, Data Foundations, Automation & Infrastructure
BMO
Toronto, ON · YNG
- Full-time
As Director, Data Foundations, Automation & Information Infrastructure, you will lead a highly technical team responsible for delivering trusted, curated, and scalable data assets that…
Added 13 hours ago
PC
Cloud Architecture & Engineering, Director
PwC Canada
Toronto, ON
- Full-time
…They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in site reliability engineering at PwC will focus on enabling…
Added 16 hours ago
SS
Software Development Manager, FME Form
Safe Software
Remote, Canada
- $155,100 to $173,300 CAD / year
- Full-time
- Remote
…direct value to our users. In this role, you’ll report to our Director, Software Development and work closely with them to support the team and its…
Added 16 hours ago
AI Data Scientist
Conga
Canada
Reports to: Senior Director, Science | Platform AI - R&D
Added 16 hours ago
Product Director
Electronic Arts
Vancouver, BC
We are seeking an experienced Product Director to lead product strategy and live services for Pogo. In this key leadership role, you will report directly to the Studio General Manager and…
Added 16 hours ago
S
Director of Business Development
Synechron
Mississauga, ON
- Full-time
…Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and…
Added 17 hours ago
MC
Digital Product Manager (18 Month Contract)
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Digital Banking, the Digital Product Manager will support a key set of journeys and experiences for retail members, with an initial focus on digital lending…
Added 17 hours ago
RB
Manager, ML Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Director, Credit & Stress Testing Implementation Assurance, the Manager, ML Engineer will apply business and technical knowledge to turn models into production-grade…
Added 17 hours ago
R
Manager, ML Engineer
RBC
Toronto, ON
- Full-time
Reporting to the Director, Credit & Stress Testing Implementation Assurance, the Manager, ML Engineer will apply business and technical knowledge to turn models into production-grade…
Added 17 hours ago
Director Technical Solutions - Digital
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
This hands-on technology leader will guide solutions from design through production, set engineering direction and work with architecture, cybersecurity and enterprise platform teams to…
Added 18 hours ago
Technical Program Manager
Electronic Arts
Vancouver, BC
Infrastructure & Platform Services builds and runs the technology foundation for EA’s games. Our teams deliver the live services and backend infrastructure that are used to ship, scale, and…
Added 18 hours ago
Senior Manager, Credit & Risk, Consumer Financing
Clutch Technologies Inc.
Toronto, ON
You’ll partner closely with the Director of Consumer Financing and work cross-functionally with Product, Engineering, Operations, Sales, and Customer Experience to embed risk decisioning…
Added 18 hours ago
P
Cloud Architecture & Engineering, Director
PwC
Ottawa, ON · Toronto, ON
- Full-time
As a Director, Cloud Architecture & Engineering, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and operational…
Added 18 hours ago
A
Associate Director, Technical Architecture – Advisory
Avanade
Toronto, ON
- Full-time
Build cross-regional collaboration with Data & AI, Industry and Supply Chain & Engineering communities
Added 18 hours ago
PC
Cloud Architecture & Engineering, Director
PwC Canada
Ottawa, ON
- Full-time
As a Director, Cloud Architecture & Engineering, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and operational…
Added 18 hours ago
Senior Manager, Health & Safety Environment (HSE)
Bell
Toronto, ON
Bell AI Fabric is developing Canada's next generation of AI and hyperscale data centre infrastructure. As demand for artificial intelligence and high-performance computing continues to…
Added 19 hours ago
SS
Outbound Business Development Representative (BDR) - Greater Toronto Area
Safe Software
ON
- $73,500 CAD / year
- Full-time
Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.
Added 19 hours ago
Director, Enterprise Solutions – Finance and Operations
Pomerleau
Montreal, QC · Saint-Georges, QC
The Director defines the portfolio roadmap, ensures business continuity throughout the transformation, and prepares the processes, data, integrations, teams, and operating model required to…
Added 19 hours ago
Senior Analytics Engineer - GTM
Motive
Canada
…helping our GTM team grow our business. You’ll report to the Director of Business Intelligence joining a centralized global team of analytics engineers and data engineers. Our team owns…
Added 19 hours ago
SS
Outbound Business Development Representative (BDR) - Greater Toronto Area
Safe Software
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.
Added 23 hours ago
PC
Director, Construction - Data Centre
Phase Consulting
AB · Alberta, Canada
- Full-time
Position Title: Director, Construction – Data Centre
Added 1 day ago
K
Director, AI Engineering
KPMG
ON · Toronto, Ontario
- Full-time
Advanced degree from an accredited college or university in computer science, data science, engineering, or related field preferred; minimum of a Bachelor’s degree from an accredited…

Amazon

Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)

Toronto, ON, Canada

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Job details

Experience: 5+ years of IT and/or Management Consulting experience
Posting language: English
Posted: Oct 8, 2026

Original job description

AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.

You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.

In this role you are connecting ISV customers to the right AWS expertise, programs, and teams at the right time, and holding the thread across complex, multi-stakeholder environments.

If you thrive where technical depth and business strategy intersect, and you want your work to have visible, lasting impact on how Canada's most innovative software companies grow, then this role is for you.

Key job responsibilities
Drive Customer Outcomes
- Own the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realization
- Lead roadmap-to-outcome alignment sessions,
- Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journey
- Help ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation, not just hit short-term milestones
- Support customers in adopting generative AI and agentic capabilities that are reshaping how software is built, delivered, and monetized

Orchestrate Across AWS
- Serve as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams) ensuring coordinated, high-quality engagement
- Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelines
- Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed

Lead Strategic Engagements
- Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts
- Help translate complex AI and cloud solutions into business cases for senior stakeholders, bridging the gap between technical teams and executive decision-makers
- Support customers through critical decision points: workload migration sequencing, AI adoption strategy, SaaS architecture evolution

Manage with Rigor
- Maintain structured cadence through reporting, tracking, and health monitoring across your portfolio
- Apply structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment
- Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans before they become escalations

Raise the Bar Internally
- Challenge conventional thinking and take initiative on customer challenges, bringing new ideas, tools, and mechanisms to problems
- Bring the best of AWS and Amazon to customers, proactively solving problems by connecting them to emerging capabilities, programs, and expertise they may not know exist
- Contribute to repeatable mechanisms and internal enablement, sharing learnings from your customer engagements to help raise the bar for how AWS delivers customer success in Canada.

About the team
You don't need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do.

On any given day, you might help a VP/Director of Product at a Canadian SaaS company understand the business case for migrating their core platform to AWS, facilitate an alignment session between an ISV's engineering team and AWS Solutions Architecture, or work with your internal team to unblock a stalled migration that's at risk of missing its go-live milestone.

You'll be working with some of Canada's most innovative software companies at a pivotal moment, when AI is fundamentally changing how software is built, delivered, and monetized. If you thrive in environments where technical depth and clear communication are equally valued, this role is for you. Basic Qualifications: - 5+ years of IT and/or Management Consulting experience
- 4+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies Preferred Qualifications: - Cloud Technology Certification, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually

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More about this job

Responsibilities

The Senior Customer Success Manager will own the success of a portfolio of ISV accounts, driving cloud and AI transformation journeys through strategic roadmap alignment. They will act as the connective tissue between customers and AWS internal teams to ensure coordinated engagement and value realization.

Requirements

Candidates must have at least 5 years of IT or management consulting experience and 4 years of leading large-scale technical or engineering programs. The role requires proven experience in customer-facing engagements with executives and technologists to solve complex business problems.

Skills

Customer success management
Cloud transformation
SaaS
Artificial intelligence
Business strategy
Stakeholder management
Account planning
Technical consulting
Program management
Business case development
Governance
Data infrastructure
Generative AI
Migration strategy
Executive engagement
Risk mitigation

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan (DPSP)
Paid time off
Restricted stock units (RSUs)

Visa sponsorship

Not detected in the job text

Keywords

AWS
ISV
Cloud Computing
SaaS
Artificial Intelligence
Generative AI
Agentic Capabilities
Digital Transformation
Workload Migration
Solutions Architecture
Professional Services
Account Management
Business Strategy
Governance
Data Infrastructure
Executive Briefing
Technical Consulting
Program Management
AWS Solutions Architect
Cloud Certification

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