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Added 2 mins ago
IC
Manager, Aircraft Structures Design
Infotel Canada
Dorval, QC
- Full-time
We are seeking an Engineering Manager to lead a team of Integration Specialists within a leading aerospace organization.
Added 2 mins ago
IS
Test Lead/Manager (Banking domain)
Iris Software Inc.
Toronto, ON
- Contract
Lead and execute functional testing activities across Project RISE.
Added 2 mins ago
IS
Test Lead
Iris Software Inc.
Toronto, ON
- Contract
Iris's client, one of the Top 5 Bank in Canada is looking to hire Test Manager / Test Lead for a long-term contract opportunity.
Added 2 mins ago
CM
Operations Supervisor
Carter Murray
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
We are seeking a driven Operations Supervisor to oversee shop floor activities and lead one or more operational departments. This role is critical in ensuring that production requirements…
Added 2 mins ago
JS
Senior Executive - B2C
Jainam Share Consultants Pvt Ltd.
Cochin, SK
- Full-time
Conduct cold calling, networking, and lead generation to build a strong pipeline of prospective clients.
Added 2 mins ago
KC
Manager/Senior Manager, Family Office
KPMG Canada
Edmonton, AB
- Full-time
…prepare tax-planning strategies for our clients and take the lead on the delivery of tax filing matters. You will set the standard for junior staff by providing ongoing mentorship support…
Added 2 mins ago
GT
Vendor Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
Lead procurement initiatives through the full procurement lifecycle, from intake through executed agreement.
Added 2 mins ago
KC
Manager/Senior Manager, Family Office
KPMG Canada
Winnipeg, MB
- Full-time
…prepare tax-planning strategies for our clients and take the lead on the delivery of tax filing matters. You will set the standard for junior staff by providing ongoing mentorship support…
Added 2 mins ago
CS
Maintenance Supervisor
CQ Search Group Ltd.
Calgary, AB
- $80,000 to $90,000 CAD / year
- Full-time
Lead a team of 10 to 15 hourly unionized technicians with varying levels of experience and education.
Added 2 mins ago
TT
Security Gen AI Security and NIST Framework Consultant
Tech Talent International
Toronto, ON
- $91 to $93 CAD / hour
- Contract
Lead end-to-end AI Security Assessment engagements, including planning, execution, reporting, and stakeholder management.
Added 2 mins ago
I
Gestionnaire de production / Production Manager
Innov2Learn
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…processes needed for efficient production. Strong performance may lead to broader responsibilities and, eventually, to leading the production…
Added 2 mins ago
N
Business Development Executive - Sales - AI
nugget.ai
Mississauga, ON
- Contract
Candidates should possess strong 2- 4 years of New Business Development and Lead Generation skills to proactively identify, qualify, and pursue prospective clients.
Added 2 mins ago
FB
Senior Philanthropy Advisor
Fondation Baluchon Répit long terme
Montreal, QC
- Part-time
Lead donor cultivation and solicitation efforts and manage relationships with major donors.
Added 2 mins ago
KR
Spring Boot Technical Consultant
KTek Resourcing
Montreal, QC
- Contract
Added 2 mins ago
AI
Structures & Systems Design Integration Expert
AXISCADES Inc. - North America Operations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Lead the development of conceptual layouts and integration solutions for structures and systems across the complete airframe.
Added 2 mins ago
TY
Business Development Manager
THE YMI GROUP
Niagara-on-the-Lake, ON
- Full-time
Added 2 mins ago
Q
Business Development Manager - (Parcel Lockers) - Vancouver, BC, Canada
Quadient
Vancouver, BC
- $80,000 to $108,196 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 2 mins ago
CM
Aviation Technical Trainer
Carter Murray
Montreal, QC
- $75,000 to $150,000 CAD / year
- Full-time
2-5 years of experience as a trainer or in a technical lead role.
Added 2 mins ago
BS
Executive Chef
Business Sherpa Group
Ottawa, ON
- Full-time
…with strong operational and people leadership. You know how to lead a high-volume kitchen, build and develop a strong team, and maintain consistently high standards for food quality and…
Added 2 mins ago
IG
Bilingual Communications Consultant
Insight Global
Montreal, QC
- $50 CAD / hour
- Contract
…support communications and engagement initiatives. This role will lead end-to-end internal communications, ensuring stakeholders clearly understand what’s changing, why it matters, and how…
Added 2 mins ago
E
Senior IT Auditor
emergiTEL
Ottawa, ON
- Contract
emergiTEL is seeking an experienced Senior IT Auditor to lead an Internal Controls over Financial Management (ICFM) assessment focused on IT General Controls (ITGC) and application controls…
Added 2 mins ago
CA
Executive Assistant
Condominium Authority of Ontario
Toronto, ON
- Full-time
Provide governance guidance and procedural support to the Governance Lead.
Added 2 mins ago
FH
Accountant
Fuze HR Solutions
Markham, ON
- $70,000 to $80,000 CAD / year
- Full-time
Lead month-end closing activities, ensuring accurate and timely financial records and account balances.
Added 2 mins ago
M
Senior Technical Architect, Genesys Cloud
Miratech
Toronto, ON
- Full-time
Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.
Added 2 mins ago
CP
Proposal & Strategic Opportunities Lead
Capstone Project Solutions
Dartmouth, NS
- Full-time
At Capstone Project Solutions, we're looking for a Proposal & Strategic Opportunities Lead to join our team. You'll play an important role in helping us find and pursue new opportunities,…

Amazon

Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)

Toronto, ON, Canada

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Job details

Experience: 5+ years of IT and/or Management Consulting experience
Posting language: English
Posted: Oct 8, 2026

Original job description

AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.

You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.

In this role you are connecting ISV customers to the right AWS expertise, programs, and teams at the right time, and holding the thread across complex, multi-stakeholder environments.

If you thrive where technical depth and business strategy intersect, and you want your work to have visible, lasting impact on how Canada's most innovative software companies grow, then this role is for you.

Key job responsibilities
Drive Customer Outcomes
- Own the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realization
- Lead roadmap-to-outcome alignment sessions,
- Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journey
- Help ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation, not just hit short-term milestones
- Support customers in adopting generative AI and agentic capabilities that are reshaping how software is built, delivered, and monetized

Orchestrate Across AWS
- Serve as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams) ensuring coordinated, high-quality engagement
- Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelines
- Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed

Lead Strategic Engagements
- Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts
- Help translate complex AI and cloud solutions into business cases for senior stakeholders, bridging the gap between technical teams and executive decision-makers
- Support customers through critical decision points: workload migration sequencing, AI adoption strategy, SaaS architecture evolution

Manage with Rigor
- Maintain structured cadence through reporting, tracking, and health monitoring across your portfolio
- Apply structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment
- Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans before they become escalations

Raise the Bar Internally
- Challenge conventional thinking and take initiative on customer challenges, bringing new ideas, tools, and mechanisms to problems
- Bring the best of AWS and Amazon to customers, proactively solving problems by connecting them to emerging capabilities, programs, and expertise they may not know exist
- Contribute to repeatable mechanisms and internal enablement, sharing learnings from your customer engagements to help raise the bar for how AWS delivers customer success in Canada.

About the team
You don't need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do.

On any given day, you might help a VP/Director of Product at a Canadian SaaS company understand the business case for migrating their core platform to AWS, facilitate an alignment session between an ISV's engineering team and AWS Solutions Architecture, or work with your internal team to unblock a stalled migration that's at risk of missing its go-live milestone.

You'll be working with some of Canada's most innovative software companies at a pivotal moment, when AI is fundamentally changing how software is built, delivered, and monetized. If you thrive in environments where technical depth and clear communication are equally valued, this role is for you. Basic Qualifications: - 5+ years of IT and/or Management Consulting experience
- 4+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies Preferred Qualifications: - Cloud Technology Certification, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually

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More about this job

Responsibilities

The Senior Customer Success Manager will own the success of a portfolio of ISV accounts, driving cloud and AI transformation journeys through strategic roadmap alignment. They will act as the connective tissue between customers and AWS internal teams to ensure coordinated engagement and value realization.

Requirements

Candidates must have at least 5 years of IT or management consulting experience and 4 years of leading large-scale technical or engineering programs. The role requires proven experience in customer-facing engagements with executives and technologists to solve complex business problems.

Skills

Customer success management
Cloud transformation
SaaS
Artificial intelligence
Business strategy
Stakeholder management
Account planning
Technical consulting
Program management
Business case development
Governance
Data infrastructure
Generative AI
Migration strategy
Executive engagement
Risk mitigation

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan (DPSP)
Paid time off
Restricted stock units (RSUs)

Visa sponsorship

Not detected in the job text

Keywords

AWS
ISV
Cloud Computing
SaaS
Artificial Intelligence
Generative AI
Agentic Capabilities
Digital Transformation
Workload Migration
Solutions Architecture
Professional Services
Account Management
Business Strategy
Governance
Data Infrastructure
Executive Briefing
Technical Consulting
Program Management
AWS Solutions Architect
Cloud Certification

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