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Added 1 month ago
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Principal Architect - Platform
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Architect and optimize multi-tenant shared services, including databases, MQTT, cert-manager, Keycloak, and blob storage.
Added 1 month ago
T&
Project Manager - Real Estate
Turner & Townsend
AB · Edmonton, Canada
- Full-time
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 1 month ago
T&
Project Manager - Real Estate
Turner & Townsend
Calgary, AB
- Full-time
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 1 month ago
Technical Support Analyst
Bayshore
Markham, ON
…achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from…
Added 1 month ago
AG
Project Manager
ADGA Group
Ottawa, ON
- $125,000 to $165,000 CAD / year
- Full-time
…specializing in C5ISRT, simulation and training, cyber and infrastructure security, and program delivery. With nearly 60 years of experience, ADGA supports federal clients and Canada’s…
Added 1 month ago
AA
Auto Body Estimator (Newmarket)
Assured Automotive
Newmarket, ON
- Full-time
At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass…
Added 1 month ago
AG
Project Manager
ADGA Group Consultants Inc
Ottawa, ON
- $125,000 to $165,000 CAD / year
- Full-time
…specializing in C5ISRT, simulation and training, cyber and infrastructure security, and program delivery. With nearly 60 years of experience, ADGA supports federal clients and Canada’s…
Added 1 month ago
TR
COMMS & SCADA Construction Lead
Trillium Rail Partners
Mississauga, ON
- Full-time
Trillium Rail Partners (TRP) is a consortium of Amico Major Projects, Alberici Constructors, and Acciona Infrastructure Canada, working closely with Metrolinx to deliver the Stations, Rail,…
Added 1 month ago
TR
COMMS & SCADA Construction Lead
Trillium Rail Partners
Mississauga, ON
- $130,000 to $160,000 CAD / year
- Full-time
Trillium Rail Partners (TRP) is a consortium of Amico Major Projects, Alberici Constructors, and Acciona Infrastructure Canada, working closely with Metrolinx to deliver the Stations, Rail,…
Added 1 month ago
YU
Manager Fire Prevention and Compliance
York University
Toronto, ON
- Full-time
…core values.Reporting to the Director, Energy Management, the Manager Fire Prevention and Compliance role is responsible for the effective administration and operational oversight of York…
Added 1 month ago
DG
Food Service Associate
Dexterra Group
Guelph, ON
- Full-time
…form Dexterra have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 1 month ago
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Senior Quantity Surveyor - Ontario Line Project
Hitachi
Toronto, ON · (STS) Toronto - Ontario Line Project
- Full-time
· Ensure the monthly statement issuing, with the Construction Manager, according to the project planning
Added 1 month ago
Senior Product Manager Technical, Amazon Customer Service
Amazon
Vancouver, BC
…CS global call center management products on a cloud-based infrastructure, allowing customers to have their needs better understood and engage with CS without language…
Added 1 month ago
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Global Product Manager - HerdStrong 360
Semex
Guelph, ON
- Full-time
We are currently looking for a Global Product Manager to fill a vacancy and join our Corporate Development team. Reporting to the Vice President, Sales, The Global Product Manager will lead…
Added 1 month ago
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Contract Manager
AtkinsRéalis
Toronto, ON
- Full-time
The Contract Manager will support a transformative airport infrastructure project and will be part of a high-performing project team based in the west end of Toronto.
Added 1 month ago
A
Contract Manager
AtkinsRéalis
Toronto, ON
- Full-time
The Contract Manager will support a transformative airport infrastructure project and will be part of a high-performing project team based in the west end of Toronto.
Added 1 month ago
WM
Class 3 Front Load Roll Off Driver
Waste Management, Inc. (WM)
Kelowna, BC
- Full-time
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 1 month ago
Capital market support engineer
Capgemini
Montreal, QC
Work From Home (WFH) available on a voluntary basis for up to 2 days per week after 2 months of joining, subject to manager discretion.
Added 1 month ago
D
Food Service Associate
Dexterra
Guelph, ON
- $17 to $24 CAD / hour
- Full-time
…form Dexterra have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 1 month ago
Senior Product Manager, Applied AI
Coursera
Canada
We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization.
Added 1 month ago
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Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
- Full-time
This leader owns the Data Content Manager blueprint framework, deviation-management process, certification cycles, data quality reporting, and control-testing program across the…
Added 1 month ago
NC
Technical Services Technologist Trainee Level (2 positions available - Anticipatory Staffing)
NAV CANADA
Montreal, QC
- Full-time
…Engineering Technology, Computer Sciences or an equivalent program, completed within the last 10 years at a…
Added 1 month ago
TE
Functional Lead, Portfolio Management
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager, Portfolio Enablement - Canada, this position serves as the Functional Lead for the Portfolio Enablement team and is responsible for advancing portfolio management…
Added 1 month ago
D
Food Service Associate
Dexterra
Guelph, ON
- Full-time
…form Dexterra have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 1 month ago
II
Project Manager
Intero Integrity
Calgary, AB
- Full-time
As Project Manager at Intero, you take full ownership of pipeline inspection projects from award through close-out, working with equipment and software developed in-house. You will gain…

Amazon

Senior Product Manager Technical, Amazon Customer Service

Vancouver, BC, Canada

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Job details

Experience: 3+ years of technical product or program management experience
Posting language: English
Posted: Sep 30, 2026

Original job description

Amazon’s mission is to be Earth’s most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages.

The Network Solutions org within CS is inventing the service network of the future, anticipating needs and adapting in real-time to create effortless and personalized customer experiences that redefine the customer service operating model at scale.

The Journey Management (JM) Team within Network Solutions is looking for a Senior PMT to define and execute our roadmap for customer service call center management products. This role will work across CS Technical Development, AWS Technical Development, Operations, and retail business verticals.

Key job responsibilities
- Communicate effectively across cross-functional teams, earning trust with stakeholders at all levels
- Drive data-informed decision making, leveraging metrics to identify, frame, and solve complex business challenges
- Champion customer obsession by navigating and synthesizing requirements from multiple business teams
- Demonstrate a strong bias for action - willing to experiment, fail fast, learn, and iterate to improve outcomes
- Understand how metrics relate to business problems and to each other, translating data into actionable insights
- Account for the downstream implications of decisions on frontline operations
- Roll up sleeves to get hands-on with ambiguous or complex requirements across the organization

A day in the life
You will be identifying and prioritizing features required to scale CS global call center management products on a cloud-based infrastructure, allowing customers to have their needs better understood and engage with CS without language barriers.

You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of Software Development Engineers and Technical Program Managers to execute and iterate to meet the needs of customers who contact Amazon CS. Basic Qualifications: - Bachelor's degree
- 3+ years of technical product or program management experience
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Preferred Qualifications: - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 128,100.00 - 214,000.00 CAD annually

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More about this job

Responsibilities

The Senior Product Manager will define and execute the roadmap for customer service call center management products while collaborating with cross-functional technical and operations teams. They will leverage data-driven insights to identify business challenges and scale global contact center solutions on cloud infrastructure.

Requirements

Candidates must possess a bachelor's degree and at least 3 years of experience in technical product or program management. The role requires proven ability to manage technical products and advocate for stakeholder needs during executive-level planning.

Skills

Product management
Technical product management
Program management
Data-informed decision making
Cross-functional leadership
Customer obsession
Cloud-based infrastructure
Call center management
Tableau
Qlikview
QuickSight
Stakeholder management
Requirement gathering
Strategic planning
Technical development

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Product Manager
Technical Product Management
Amazon Customer Service
Cloud-based infrastructure
Call center management
Tableau
Qlikview
QuickSight
Data-informed decision making
Cross-functional teams
Customer obsession
Technical Program Managers
Global contact centers
Scalability
Product roadmap
Stakeholder management
Operations
Retail business
AWS

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