Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
Field Marketer - North America
ElevenLabs
Canada
Full-time
…the moments that bring enterprise buyers to the table, from executive dinners and roadshows to industry conferences, roundtables, and account-based programs aimed at named buying…
Added 7 mins ago
Territory Account Executive
Bridgit
Remote, Canada
$70,000 to $90,000 CAD / year
Full-time · Remote
We are seeking a Territory Sales Account Executive to lead sales efforts with contractors across a regional territory. In this role, you will be responsible for driving new business…
Added 7 mins ago
Business Development Representative
Bridgit
Remote, Canada
$55,000 to $70,000 CAD / year
Full-time · Remote
As a Business Development Representative (BDR), you will be on the front lines of our growth efforts. You’ll focus on generating pipeline by identifying and qualifying new opportunities for…
Added 7 mins ago
Manager, Technology – Google CCaaS
Intact FC
Toronto, ON · Montreal, QC · St. John's, NL
Full-time
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Added 7 mins ago
Senior Legal Counsel - Corporate Compliance
PCL Construction
Edmonton, AB
Health and lifestyle spending account options
Added 36 mins ago
Territory Account Executive
Bridgit
Canada
$70,000 to $90,000 CAD / year
Full-time
We are seeking a Territory Sales Account Executive to lead sales efforts with contractors across a regional territory. In this role, you will be responsible for driving new business…
Added 36 mins ago
National Account Executive
Coca-Cola Canada Bottling Limited
Toronto, ON
Full-time
The National Account Executive I, Club Coke is responsible for developing and overseeing the DSD Club Coke program, which focuses on supporting frontline field sales to win with independent…
Added 36 mins ago
Account Executive - Small Store
Coca-Cola Canada Bottling Limited
Halifax, NS
Full-time
As an Account Executive, Small Store, you will play a key role in driving growth within Coke Canada's convenience retail channel by building strong customer relationships, executing…
Added 36 mins ago
Business Development Representative
TRIMAX
Toronto, ON · Greater Toronto Area, Canada
Full-time
Minimum 2 years in business development, sales, or account executive roles, ideally in staffing, HR services, or B2B services
Added 52 mins ago
Account Executive III - Moncton, Canada
IGT, a Nevada Corporation
Moncton, NB
…drive revenue growth through consultative selling, long-term account planning, and trusted customer relationships while serving as a commercial and product expert for your…
Added 1 hour ago
Commercial Development Account Executive 1
Softchoice
Montreal, QC
Full-time
As Softchoice’s newest Commercial Development Account Executive, you help businesses seize the enormous opportunities of digital transformation. To do so, you challenge customers out of…
Added 1 hour ago
Senior Manager Enterprise Performance FP&A
Couche-Tard
Laval, QC
Internship
…priorities, while leading scenario analysis, enterprise roll-ups, and executive performance…
Added 1 hour ago
Sales Snr Director Data Platform
Oracle
Canada
$183,900 to $302,000 CAD / year
Full-time
Lead strategic account planning, executive engagement, pipeline development, forecasting, territory strategy, and business reviews to create disciplined execution and sustainable growth…
Added 1 hour ago
Trekker Days Program Staff (Contract Position)
Career Trek
The Pas, MB
Contract
Ability to meet deadlines and account for results.
Added 1 hour ago
Account Executive Sales Representative
Canadian Linen / Quebec Linge
Victoria, BC
Full-time
…so, the Canadian Linen sales team is looking for an ambitious Account Executive (AE) to drive sales and advance with our company. Join us and be part of a rapidly growing outside sales team…
Added 1 hour ago
Corporate Partnerships Manager
CPA Ontario
Toronto, ON
Full-time
…along with 7 to 10 years of progressive experience in business development, sales, and account management, including at least 3 years of recent experience in a client-facing sales and…
Added 1 hour ago
Senior Account Executive
Kintetsu World Express
Vancouver, BC
Full-time
We are seeking a Senior Account Executive to support new business acquisition and the expansion of existing business across various modes of transportation, based on the needs of the branch…
Added 1 hour ago
Vice-President, Consulting Services - Atlantic Canada
KBRS
NS · Nova Scotia, Canada
Full-time
…consulting business across the region. This is a highly visible executive leadership opportunity with accountability for profitable growth, business development, executive client…
Added 1 hour ago
Director, Consulting Expert (DCE)
KBRS
NS · Nova Scotia, Canada
Full-time
The DCE combines deep expertise with executive advisory, business development, thought leadership and practice development. Working with senior client executives, the DCE helps…
Added 1 hour ago
Sales Executive - IT Solutions
Xerox
Saskatoon, SK
Xerox corporation is seeking a high-energy, self-motivated Sales Executive – IT Solutions to join our growing team. This role is ideal for an ambitious individual looking to accelerate…
Added 1 hour ago
Sales Executive - IT Solutions
Xerox
Winnipeg, MB
Xerox corporation is seeking a high-energy, self-motivated Sales Executive – IT Solutions to join our growing team. This role is ideal for an ambitious individual looking to accelerate…
Added 1 hour ago
Presales Solution Architect
Xerox
Winnipeg, MB · Regina, SK
The role is accountable for solution development from discovery and qualification through proposal, approval, deal closure, transition, and operational readiness. The successful candidate…
Added 1 hour ago
Presales Solution Architect
Xerox
Toronto, ON · Ottawa, ON
The role is accountable for solution development from discovery and qualification through proposal, approval, deal closure, transition, and operational readiness. The successful candidate…
Added 1 hour ago
Production Director
Electronic Arts
AB · Montreal, QC · Vancouver, BC
…titles. Today, BioWare is building on that legacy with the development of the next Mass Effect game, continuing one of the highest-rated and most celebrated series in video game…
Added 2 hours ago
Client Executive - IT Solutions
Xerox
Vancouver, BC · Calgary, AB
Xerox IT Solutions Canada Ltd. is seeking a high-energy, self-motivated Sales Executive – IT Services to join our growing team. This role is ideal for an ambitious individual looking to…

Amazon

Senior Product Manager Technical, Amazon Customer Service

Vancouver, BC, Canada

Experience: 3+ years of technical product or program management experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Amazon’s mission is to be Earth’s most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages.

The Network Solutions org within CS is inventing the service network of the future, anticipating needs and adapting in real-time to create effortless and personalized customer experiences that redefine the customer service operating model at scale.

The Journey Management (JM) Team within Network Solutions is looking for a Senior PMT to define and execute our roadmap for customer service call center management products. This role will work across CS Technical Development, AWS Technical Development, Operations, and retail business verticals.

Key job responsibilities
- Communicate effectively across cross-functional teams, earning trust with stakeholders at all levels
- Drive data-informed decision making, leveraging metrics to identify, frame, and solve complex business challenges
- Champion customer obsession by navigating and synthesizing requirements from multiple business teams
- Demonstrate a strong bias for action - willing to experiment, fail fast, learn, and iterate to improve outcomes
- Understand how metrics relate to business problems and to each other, translating data into actionable insights
- Account for the downstream implications of decisions on frontline operations
- Roll up sleeves to get hands-on with ambiguous or complex requirements across the organization

A day in the life
You will be identifying and prioritizing features required to scale CS global call center management products on a cloud-based infrastructure, allowing customers to have their needs better understood and engage with CS without language barriers.

You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of Software Development Engineers and Technical Program Managers to execute and iterate to meet the needs of customers who contact Amazon CS. Basic Qualifications: - Bachelor's degree
- 3+ years of technical product or program management experience
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Preferred Qualifications: - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 128,100.00 - 214,000.00 CAD annually

Apply About employer

More about this job

Responsibilities

The Senior Product Manager will define and execute the roadmap for customer service call center management products while collaborating with cross-functional technical and operations teams. They will leverage data-driven insights to identify business challenges and scale global contact center solutions on cloud infrastructure.

Requirements

Candidates must possess a bachelor's degree and at least 3 years of experience in technical product or program management. The role requires proven ability to manage technical products and advocate for stakeholder needs during executive-level planning.

Skills

Product management
Technical product management
Program management
Data-informed decision making
Cross-functional leadership
Customer obsession
Cloud-based infrastructure
Call center management
Tableau
Qlikview
QuickSight
Stakeholder management
Requirement gathering
Strategic planning
Technical development

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Product Manager
Technical Product Management
Amazon Customer Service
Cloud-based infrastructure
Call center management
Tableau
Qlikview
QuickSight
Data-informed decision making
Cross-functional teams
Customer obsession
Technical Program Managers
Global contact centers
Scalability
Product roadmap
Stakeholder management
Operations
Retail business
AWS

Report this job