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Added 28 mins ago
Customer Onboarding Specialist
Jobber
Toronto, ON
Full-time
Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term…
Added 28 mins ago
Technical Manager - Papermaking (Canada)
Irving Consumer Products
Toronto, ON
Full-time
Own the basesheet development initiatives that are part of the 3 ‑ year papermaking product development roadmap for assigned categories
Added 28 mins ago
Customer Onboarding Specialist
Jobber
Kitchener, ON
Full-time
Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term…
Added 28 mins ago
Customer Onboarding Specialist
Jobber
AB · Edmonton, AB
Full-time
Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term…
Added 28 mins ago
Customer Onboarding Specialist
Jobber
Vancouver, BC
Full-time
Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term…
Added 28 mins ago
Advanced Mfg Engineer Sr
Honeywell Aerospace
Cambridge, ON
Full-time
You will report directly to our Advanced Manufacturing Engineer Manager and you’ll work out of our Cambridge, ON location.
Added 28 mins ago
Animal Feed Customer Service Representative
GVF Group of Companies
Cambridge, ON
Full-time
Provide support to our sales team as needed (upselling and promoting new product lines, assisting with special requests, etc.).
Added 59 mins ago
Team Lead, Sales
Rockwell Automation
Waterloo, ON · Canada-Ontario-Waterloo
$93,360 to $116,700 CAD / year
Full-time
…accountability for team performance, revenue growth, and the development of its technical sales professionals. You will set sales priorities, coach and develop team members, oversee…
Added 1 hour ago
Assistant Meat Manager
Farm Boy Inc.
London, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
Assistant Produce Manager
Farm Boy Inc.
London, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
Manager, Fulfillment (TBS)
The Beer Store
Bolton, ON
Full-time
Drive promotional planning and new product introduction execution, ensuring cross-functional alignment and consistent delivery against service and commercial commitments
Added 1 hour ago
Senior Supplier Relationship Manager
BMO
Toronto, ON
Full-time
Supports the development and promotion of a business/group vendor management program solution.
Added 1 hour ago
Store Manager - West 4th
Knix
Vancouver, BC
$65,000 to $75,000 CAD / year
Full-time
As a Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 1 hour ago
Sales Associate
Laura Canada
Newmarket, ON
Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
Added 1 hour ago
Store Manager - West 4th
Knix
Vancouver, BC
Full-time
As a Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 1 hour ago
Lead Senior Advisor, Maintenance Program Implementation & RAMS
VIA Rail Canada
Montreal, QC
Full-time
Lead Senior Advisor, Maintenance Program Implementation and RAMS will be accountable and responsible for ensuring that the Manufacturers of the LDRR fleet design a product that has been…
Added 1 hour ago
Senior Product Manager, Applied AI
Udemy
Canada
Full-time
We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization.
Added 1 hour ago
Manager, Enterprise
BrainStation
Toronto, ON
Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 1 hour ago
SAP FICO Manager (ERP Transformation)
Tarkett
Toronto, ON
Full-time
Pilotez la configuration FI/CO de base : Universal Journal, New GL, AP/AR, immobilisations, comptabilité bancaire, CCA/PCA, ordres internes et processus de clôture financière.
Added 1 hour ago
SAP FICO Manager (ERP Transformation)
Tarkett
Montreal, QC
Full-time
Pilotez la configuration FI/CO de base : Universal Journal, New GL, AP/AR, immobilisations, comptabilité bancaire, CCA/PCA, ordres internes et processus de clôture financière.
Added 1 hour ago
Manager, Enterprise
BrainStation
Toronto, ON
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 2 hours ago
Trade Development & Key Account Manager (Montreal, Quebec)
Women of the Vine & Spirits
Montreal, QC
Full-time
Create/deliver marketing programs/plans for use in the field, present new program ideas, and efficiencies, and obtain senior leadership buy-in
Added 2 hours ago
Wireless Sales Associate - 1000 Milton
OSL Retail Services Inc
Milton, ON
Other
…those around us, and we’re always pushing each other to reach new heights. If you're interested in joining an award-winning team, and one of Canada's Top 50 Best Managed Companies, this is…
Added 2 hours ago
Supervisor, MDRD
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
with development and implementation of reprocessing standards, tray conversions, hospitalwide roll outs of new product lines, coordinate vendor/product education for reprocessing staff,…
Added 2 hours ago
Assistant Meat Manager
Farm Boy Inc.
London, ON
From $21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…

Amazon

Senior Product Manager Technical, Amazon Customer Service

Vancouver, BC, Canada

Experience: 3+ years of technical product or program management experience
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

Amazon’s mission is to be Earth’s most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages.

The Network Solutions org within CS is inventing the service network of the future, anticipating needs and adapting in real-time to create effortless and personalized customer experiences that redefine the customer service operating model at scale.

The Journey Management (JM) Team within Network Solutions is looking for a Senior PMT to define and execute our roadmap for customer service call center management products. This role will work across CS Technical Development, AWS Technical Development, Operations, and retail business verticals.

Key job responsibilities
- Communicate effectively across cross-functional teams, earning trust with stakeholders at all levels
- Drive data-informed decision making, leveraging metrics to identify, frame, and solve complex business challenges
- Champion customer obsession by navigating and synthesizing requirements from multiple business teams
- Demonstrate a strong bias for action - willing to experiment, fail fast, learn, and iterate to improve outcomes
- Understand how metrics relate to business problems and to each other, translating data into actionable insights
- Account for the downstream implications of decisions on frontline operations
- Roll up sleeves to get hands-on with ambiguous or complex requirements across the organization

A day in the life
You will be identifying and prioritizing features required to scale CS global call center management products on a cloud-based infrastructure, allowing customers to have their needs better understood and engage with CS without language barriers.

You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of Software Development Engineers and Technical Program Managers to execute and iterate to meet the needs of customers who contact Amazon CS. Basic Qualifications: - Bachelor's degree
- 3+ years of technical product or program management experience
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Preferred Qualifications: - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 128,100.00 - 214,000.00 CAD annually

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More about this job

Responsibilities

The Senior Product Manager will define and execute the roadmap for customer service call center management products while collaborating with cross-functional technical and operations teams. They will leverage data-driven insights to identify business challenges and scale global contact center solutions on cloud infrastructure.

Requirements

Candidates must possess a bachelor's degree and at least 3 years of experience in technical product or program management. The role requires proven ability to manage technical products and advocate for stakeholder needs during executive-level planning.

Skills

Product management
Technical product management
Program management
Data-informed decision making
Cross-functional leadership
Customer obsession
Cloud-based infrastructure
Call center management
Tableau
Qlikview
QuickSight
Stakeholder management
Requirement gathering
Strategic planning
Technical development

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Product Manager
Technical Product Management
Amazon Customer Service
Cloud-based infrastructure
Call center management
Tableau
Qlikview
QuickSight
Data-informed decision making
Cross-functional teams
Customer obsession
Technical Program Managers
Global contact centers
Scalability
Product roadmap
Stakeholder management
Operations
Retail business
AWS

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