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Added 2 mins ago
Senior Specialized Project Manager
Pomerleau
Quebec, QC
Full-time
As a Senior Project Manager within Pomerleau’s Civil & Infrastructure division, you will contribute to specialized projects. Leading major construction and infrastructure projects ranging…
Added 2 mins ago
Senior Project Manager - Deep Foundations
Pomerleau
Montreal, QC
Full-time
As an experienced Senior Project Manager in the Civil & Infrastructure team at Pomerleau Construction, you will play a key role at the heart of the Urban Earthworks business unit. Leading…
Added 2 mins ago
Senior Process Engineer - Industrial Water/Wastewater
Black & Veatch
Markham, ON
Full-time
Provides support to business development or pursuit activities including involvement in pre-positioning meetings, proposal development, client interviews, identification of winning sales…
Added 2 mins ago
Sr. Data Analyst -1806 (Asset Management)
Amyantek
Toronto, ON
Contract
 Candidates should have 5+ years of senior-level Data Engineering experience.
Added 2 mins ago
Senior Condominium Manager
FirstService Residential Canada
Toronto, ON
Full-time
FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.
Added 2 mins ago
Property Manager
HighView Partners
Toronto, ON
Full-time
Our client is a growing Toronto-based owner, developer and manager of boutique residential rental communities. They are seeking an experienced Property Manager to own a premium…
Added 2 mins ago
Senior Operations Manager - Warehousing
Metro Supply Chain
Calgary, AB
Full-time
The Senior Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution,…
Added 2 mins ago
Manager, Customer Experience - Galerie Aylmer (Part-Time 18.75 hours /week)
Emplo Inc.
Gatineau, QC
Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 mins ago
Senior Hydrogeologist
AECOM
Kitchener, ON
$110,000 to $155,000 CAD / year
Full-time
The ideal candidate will report directly to the Hydrogeology Operations Manager and will work collaboratively with other members of the Ontario and Quebec Geosciences (Hydrogeology &…
Added 3 mins ago
FOH Management - Assistant Manager
Northland Properties
Calgary, AB
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. You will have the opportunity…
Added 32 mins ago
Senior Programmer/Database Administrator - Initiatives/Opportunities
Fanshawe College
London, ON
Full-time
Under the supervision of the Director, Enterprise Solutions, provides senior programming, systems analysis, systems design and database administration expertise in the development and…
Added 32 mins ago
Gestionnaire principale(e), Contrôle financier / Senior Manager, Controllership
Rio Tinto
Montreal, QC
Full-time
Added 32 mins ago
Consultant, Marketing (12-month contract)
McDonald's
Toronto, ON
Full-time
…programs are delivered on time, on budget, and in alignment with business objectives, while working closely with cross-functional teams, senior stakeholders, agencies, and external…
Added 32 mins ago
Payroll Manager
Kassen Recruitment
Toronto, ON
$110,000 to $130,000 CAD / year
Full-time
Reporting to senior finance or people leadership, the Payroll Manager will oversee payroll operations across Canada and the United States, ensuring accurate and timely processing while…
Added 33 mins ago
Senior Supplier Manufacturing Professional
Westinghouse Electric Company, LLC
Burlington, ON · Kitchener, ON
…products. We must incorporate innovation into all aspects of our business to drive greater efficiency, create greater growth and strengthen our…
Added 33 mins ago
Senior Process Engineer - Industrial Water/Wastewater
Black & Veatch Family of Companies
Markham, ON
Provides support to business development or pursuit activities including involvement in pre-positioning meetings, proposal development, client interviews, identification of winning sales…
Added 33 mins ago
Chargé(e) de projet / Project Manager - Barrage Hydro / Hydro Dam
Bird Construction
Montreal, QC
Full-time
Join Bird Construction as a Project Manager. You will lead, coordinate, and oversee the complete management of a major hydroelectric dam rehabilitation project. In this leadership role, you…
Added 33 mins ago
Sr. Manager, Commercial Insights & Analytics
High Liner Foods
ON · Mississauga, ON
Full-time
The Senior Manager, Commercial Insights & Analytics is the strategic insights lead for the organization - responsible for shaping how data, consumer understanding, and category intelligence…
Added 47 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
MB · Manitoba, Canada
Full-time
Reporting to the Senior Manager, Business Managed Technology Solutions, the Automation Manager will be responsible to lead and execute upon knowledge-based functions for business…
Added 47 mins ago
Assurance Supervisor - Private Client Services
RSM Canada
AB · Red Deer County, AB
Full-time
Collaborate with the engagement manager/senior manager on engagement approach and execute on the plan using a risk-based approach
Added 48 mins ago
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence…
Added 48 mins ago
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 48 mins ago
Design Manager, Data Centers
AECOM
Markham, ON
$150,000 to $200,000 CAD / year
Full-time
AECOM is seeking an experienced Design Manager to join our growing Canadian Data Center team.
Added 1 hour ago
Plant Manager
Umbilical Advanced
Toronto, ON · Greater Toronto Area, Canada
$165,000 to $195,000 CAD / year
Full-time
Following continued investment, growth and an ambitious transformation programme, the business is seeking an experienced Plant Manager to lead the overall manufacturing operation, drive…
Added 1 hour ago
Gestionnaire régional/Regional Manager
Gestion Zagora
Montreal, QC
Full-time
The Regional Manager will play a key role in overseeing teams, optimizing operations, ensuring tenant satisfaction, and driving the financial performance of the assigned properties. This…

Amazon

Senior Product Manager Technical, Amazon Customer Service

Vancouver, BC, Canada

Experience: 3+ years of technical product or program management experience
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

Amazon’s mission is to be Earth’s most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages.

The Network Solutions org within CS is inventing the service network of the future, anticipating needs and adapting in real-time to create effortless and personalized customer experiences that redefine the customer service operating model at scale.

The Journey Management (JM) Team within Network Solutions is looking for a Senior PMT to define and execute our roadmap for customer service call center management products. This role will work across CS Technical Development, AWS Technical Development, Operations, and retail business verticals.

Key job responsibilities
- Communicate effectively across cross-functional teams, earning trust with stakeholders at all levels
- Drive data-informed decision making, leveraging metrics to identify, frame, and solve complex business challenges
- Champion customer obsession by navigating and synthesizing requirements from multiple business teams
- Demonstrate a strong bias for action - willing to experiment, fail fast, learn, and iterate to improve outcomes
- Understand how metrics relate to business problems and to each other, translating data into actionable insights
- Account for the downstream implications of decisions on frontline operations
- Roll up sleeves to get hands-on with ambiguous or complex requirements across the organization

A day in the life
You will be identifying and prioritizing features required to scale CS global call center management products on a cloud-based infrastructure, allowing customers to have their needs better understood and engage with CS without language barriers.

You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of Software Development Engineers and Technical Program Managers to execute and iterate to meet the needs of customers who contact Amazon CS. Basic Qualifications: - Bachelor's degree
- 3+ years of technical product or program management experience
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Preferred Qualifications: - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 128,100.00 - 214,000.00 CAD annually

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More about this job

Responsibilities

The Senior Product Manager will define and execute the roadmap for customer service call center management products while collaborating with cross-functional technical and operations teams. They will leverage data-driven insights to identify business challenges and scale global contact center solutions on cloud infrastructure.

Requirements

Candidates must possess a bachelor's degree and at least 3 years of experience in technical product or program management. The role requires proven ability to manage technical products and advocate for stakeholder needs during executive-level planning.

Skills

Product management
Technical product management
Program management
Data-informed decision making
Cross-functional leadership
Customer obsession
Cloud-based infrastructure
Call center management
Tableau
Qlikview
QuickSight
Stakeholder management
Requirement gathering
Strategic planning
Technical development

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Product Manager
Technical Product Management
Amazon Customer Service
Cloud-based infrastructure
Call center management
Tableau
Qlikview
QuickSight
Data-informed decision making
Cross-functional teams
Customer obsession
Technical Program Managers
Global contact centers
Scalability
Product roadmap
Stakeholder management
Operations
Retail business
AWS

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