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Full Time(CAN) Customer Service Manager
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- Full-time
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Amazon

Senior Program Manager, Canada Transportation - NDPE

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Experience: 5+ years of program or project management experience
Posting language: English
Posted: Nov 6, 2026

Original job description

Description

Amazon's transportation network is a critical driver of the customer experience flywheel, where faster delivery speeds and lower shipping costs attract more customers, generate more volume, and enable continued investment in network expansion. As a Senior Program Manager on the Canada Transportation team, you will be the single point of accountability for Canada's overall Cost to Serve (CtS) owning strategy and execution across last mile, middle mile, air, linehaul, sort center and network design. You will drive LMPP improvement, New facility sort point planning, linehaul capacity planning for events, and end-to-end FC and FDI launches. This is a senior strategic role that blends network design optimization, financial planning ownership, and hands-on execution, requiring you to influence across operations, finance, and planning organizations and drive parity with the best in class in the network.

Key job responsibilities

Own Canada's overall Cost to Serve as the single point of accountability - consolidating tracking, reporting, and delivery across all network segments and partnering cross functionally for integrated CtS management
Drive LMPP metric improvement through leading indicators (fill rate, touch ratio, length of haul), and influencing to reduce IRIS/IRA deviation versus plan
Own Length of Haul (LH) model validation - establishing the LH Plan of Record, measuring deviation between modeled and actual performance, and revising to improve accuracy
Deliver high-fidelity OP1, OP2, QXG, and STP input submissions for Touch Ratio, Length of Haul, and Package Cube forecasts to Finance and planning partners; serve as POC for financials across all planning cycles ensuring PoP, YoY improvements with levers identified and entitlement substantiated,
Manage linehaul HVE planning and capacity optimization converting constraints into speed and cost goals, and systemically addressing constraints
Own end-to-end launches - planning sort points and dock door requirements, creating launch playbooks, working backwards plan, coordinating network design changes, and managing execution - Partner with Finance leadership on Canada finance strategy alignment,
Responsible for driving cost improvement initiatives for all planning cycles, reporting out WBR/DBR/Planning Cycle updates to senior leadership.

A day in the life

You start your day reviewing Cost to Serve performance and leading indicators across all miles. By mid-morning, you lead a linehaul capacity review ahead of an HVE, converting a middle-mile constraint into an addressable plan. After lunch, you validate Athena model outputs against actuals and revise recommendations ahead of the OP2 submission. You close the day coordinating a 1P FC launch playbook with network design and partners, quantifying CX and cost impact for senior leadership. High visibility role requires all encompassing view of supply chain and ability to multi task on initiatives with conflicting delivery timelines.

About The Team

The Canada Transportation team sits within Global Transportation Services (GTS) and Network Design & Planning Execution (NDPE). We own the strategy and execution of Canada's outbound delivery network - Cost to Serve, capacity planning and execution across last mile, middle mile, network design and optimization and facility launches. We partner with fulfillment, sort centers, middle mile, last mile, air, external carriers, Finance, cross border teams and planning organizations to move packages efficiently from shelf to doorstep. We are a collaborative, data-driven team solving complex logistics and financial-planning challenges at scale, with a mandate to drive parity with the US network.

Basic Qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 84,400.00 - 141,000.00 CAD annually

Company - Amazon Canada Fulfillment Services, ULC

Job ID: A10476608

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More about this job

Responsibilities

Own Canada's transportation network Cost to Serve strategy and execution across last mile, middle mile, air, linehaul, sort centers, and network design. Improve network and financial performance through planning, modeling, capacity optimization, facility launches, and reporting to senior leadership.

Requirements

Candidates must have at least five years of program or project management experience, experience using data and metrics to drive improvements, and experience owning end-to-end program strategy and delivery while communicating results to senior leaders. Preferred qualifications include at least two years of process improvement experience and a master's degree or MBA in a relevant field.

Skills

Program Management
Cost-to-Serve Management
Transportation Network Design
Capacity Planning
Financial Planning
Data Analysis
Metric-Driven Improvement
Length-of-Haul Modeling
Linehaul Planning
Process Improvement
Facility Launches
Cross-Functional Collaboration
Forecasting
Supply Chain Management
Project Execution

Benefits

Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life and AD&D Insurance
Deferred Profit Sharing Plan
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Cost to Serve
Transportation Network
Last Mile
Middle Mile
Air Transportation
Linehaul
Sort Centers
Network Design
LMPP
Fill Rate
Touch Ratio
Length of Haul
IRIS
IRA
Athena Model
Package Cube Forecasting
OP1
OP2
QXG
STP
HVE Planning
Capacity Optimization
Facility Launches
Sort Point Planning
Dock Door Requirements
Financial Planning
Cost Improvement
Supply Chain
WBR
DBR

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