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Added 4 days ago
IBM MDM Data Developer
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
$70 to $80 CAD / hour
Contract
We are seeking a hands-on IBM MDM Data Engineer to design, build, and operate our core Master Data Management (MDM) platform and real-time data streaming architectures. In this role, you…
Added 5 days ago
Electrical Engineering Specialist – Facilities (P.Eng., EGBC)
TWD Technologies Ltd.
Burnaby, BC
Full-time
Added 4 days ago
Senior ASIC Verification Engineer – SystemVerilog / UVM / High-Speed I/O / SoC / Chipsets
USA Tech Recruit
Ottawa, ON
Full-time
Added 4 days ago
AEMS Power System Applications Engineer
Manitoba Hydro
Winnipeg, MB
Full-time
Added 4 days ago
Production Support Engineer
Wipro
Toronto, ON
Full-time
Hands on experience on Job scheduling software and its job configuration - Autosys, Tidal, control M or any similar one*
Added 5 days ago
Field Service Technician I - Lethbridge, AB
NCR Corporation
AB · ALBERTA VIRTUAL
Full-time
Added 5 days ago
Field Service Technician I - Brandon, MB
NCR Corporation
MB · MANITOBA VIRTUAL
Full-time
Added 5 days ago
Field Service Technician I - Grand Prairie, AB
NCR Corporation
AB · ALBERTA VIRTUAL
Full-time
Added 18 days ago
Contract Operator
Pine Cliff Energy Ltd.
Sundre, AB
Contract
Added 6 days ago
AV Systems Design Engineer
Plan Group Inc.
Vaughan, ON
Full-time
Plan Group is seeking an experienced Audio Visual (AV) Systems Design Engineer to join our growing Technology & Smart Building Solutions Team. As a leader in integrated building technology,…
Added 19 days ago
UAV Systems Engineer
ALVO | Intelligence Rising
Engineer, BC
Full-time
We are seeking a UAV Systems Engineer to join our growing unmanned systems team. This role is focused on the integration, configuration, modification, and optimization of UAV platforms for…
Added 1 month ago
Sr. DevSecOps Engineer
Rogers Communications
Brampton, ON · Toronto, ON
Added 1 month ago
CONTROLS TECHNICIAN
Rank Group
Halifax, NS
Full-time
Added 4 days ago
Software Engineer
Coinbase
Canada
Added 4 days ago
Senior Business Analyst
Ciklum
Canada
Full-time
…skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people…
Added 4 days ago
Software Engineer- Entry Level
PheedLoop
Toronto, ON
Full-time
Added 6 days ago
Planning Analyst
City of Vancouver
Vancouver, BC
Added 2 months ago
Product Engineer
Purelend Technologies Inc.
Calgary, AB
Full-time
Added 4 days ago
Test Engineer
Mack Technologies
Engineer, BC
Temporary
The Test Engineer is responsible for supporting production for test equipment including hardware setup and software development, specific to customer requirements for Mack Technologies…
Added 24 days ago
Electrical Engineer, Mission Critical
Stantec
Toronto, ON
Full-time
Added 24 days ago
Electrical Engineer, Mission Critical
Stantec
Mississauga, ON
Full-time
Added 4 days ago
Mechanical Building Engineer
BPA
Ottawa, ON
Full-time
Added 1 month ago
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Quartz
Open Hall, NL
Full-time
We're looking for a Backend Engineer to help build the core of how Quartz works - the systems that aggregate user data, power Charlie (our AI
Added 4 days ago
Senior Full Stack Software engineer
Affinity
BC · British Columbia, Canada
Full-time
…team in Canada. This is a full-time opportunity for a seasoned engineer who can contribute across both backend and frontend development, with a strong emphasis on building scalable,…
Added 4 days ago
Flight Control Systems (FCS)- IPT Head
Katalyst CRO
Montreal, QC
Contract
Coordinate with Aerodynamics, Structures, Avionics, Software, and V&V teams. Serve as the primary technical interface with customers and stakeholders.

Amazon

Senior Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Sep 16, 2026

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Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
Key job responsibilities

- Design, deliver, and lead feature delivery end-to-end
- Contribute to defining the long-term technical roadmap of the team through architecture plans and yearly planning cycles
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to and own architectural decisions that balance innovation with operational excellence
- Mentor and grow other members of the team
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Design and implement agentic systems and security layers while contributing to the long-term technical roadmap. Collaborate with cross-functional teams to integrate generative AI into production systems and mentor engineering team members.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must have a proven track record of leading engineering teams and mentoring others.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Mentoring
Technical documentation
Security
Threat detection
Scalable systems
Agentic systems
Data processing
Leadership
Project management
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Amazon
Customer Service
Agentic Systems
Security
Threat Detection
Scalable Architecture
Generative AI
Large Language Models
Technical Roadmap
Mentoring
Design Patterns
Reliability
Engineering Processes
Product Management
UX Design
Operational Excellence
Data Processing
Cloud Computing
Software Engineering

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