Jobs in Canada

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Added 1 month ago
Staff Machine Learning Engineer, SecureAI
Okta
Toronto, ON
In this role, you will join the Agent Access Policies sub-team within Okta Secures AI as a Staff Machine Learning (ML) Engineer to advance Okta's authorization capabilities. By replacing…
Added 1 month ago
S
AI Full Stack Developer
Synechron
Halifax, NS
- $120,000 to $125,000 CAD / year
- Full-time
We are seeking a Senior AI Full Stack Engineer to join a strategic technology initiative within client's Capital Markets. The successful candidate will help design and develop modern…
Added 1 month ago
MI
Sr. Engineer - AI Solutions
Magna International
Aurora, ON · Toronto, ON
- $102,500 to $124,700 CAD / year
- Full-time
…cost factors associated with the technology. The Sr. Research Engineer will plan, execute and coordinate R&D programs for/with internal and external R&D departments, (supplier) companies,…
Added 1 month ago
D
Manager, Product Engineering & Development - Full-Stack Builder
Deloitte
Toronto, ON
- Full-time
…who builds. This is a hands-on role for a seasoned full-stack engineer who can shape a solution with a client in the morning and be in the codebase with the team in the afternoon. You'll…
Added 1 month ago
Senior Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
…worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems…
Added 1 month ago
AC
Hardware Development Engineer
Accuenergy Canada Inc
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
Design and develop circuit boards, embedded systems, and electronic components; leverage AI-driven EDA tools and generative design workflows to accelerate design iterations and improve…
Added 1 month ago
CE
Ingénieur structure (DTA) / DTA Stress Engineer
Capgemini Engineering
Montreal, QC
- $100,200 to $125,747 CAD / year
- Full-time
Lieu- Mirabel Québec 3 jours au bureau
Added 1 month ago
CE
Interiors Integrator Engineer (Hybrid: Mirabel, Quebec)
Capgemini Engineering
Montreal, QC
- Full-time
Added 1 month ago
CE
In Service Project Engineer
Capgemini Engineering
Montreal, QC
- Full-time
Added 1 month ago
CE
Industrial Production Project engineer
Capgemini Engineering
Montreal, QC
- $44,951 to $98,074 CAD / year
- Full-time
Added 1 month ago
CE
Aerospace In Service Engineer - RFC
Capgemini Engineering
Montreal, QC
- $73,556 to $114,316 CAD / year
- Full-time
Lieu: Mirabel, Québec – 3 jours par semaine au bureau · Disponibilité pour soutenir le quart de travail régulier en fuseau horaire de l’Est
Added 1 month ago
CE
Soutien en service - Ingénieur de conception / In-Service Support - Design Engineer
Capgemini Engineering
Montreal, QC
- Full-time
Lieu - Mirabel (hybride 3 - jours par semaine)
Added 1 month ago
CE
Analog and RF Layout Engineer
Capgemini Engineering
Toronto, ON
- Full-time
Capgemini Engineering is seeking a Senior Analog / RF IC Layout Engineer to join our growing semiconductor engineering team in the Greater Toronto Area. This is an exciting opportunity for…
Added 1 month ago
CE
Avionics Integrator Engineer (Hybrid: Montreal, Quebec)
Capgemini Engineering
Montreal, QC
- Full-time
Added 1 month ago
CE
Soutien en service - Ingénieur de conception / In-Service Support - Design Engineer
Capgemini Engineering
Montreal, QC
- Full-time
Lieu - Mirabel (hybride 3 - jours par semaine)
Added 1 month ago
CE
Ingénieur(e) en stress Statiques / Stress Engineer - Static
Capgemini Engineering
Montreal, QC
- $75,815 to $118,350 CAD / year
- Full-time
Job Title: Stress Engineer Static – Aerospace
Added 1 month ago
CE
Aerospace Interiors Design Engineer (Hybrid: Mirabel, Quebec)
Capgemini Engineering
Montreal, QC
- Full-time
Added 1 month ago
CE
Analog and RF Layout Engineer
Capgemini Engineering
Toronto, ON
- Full-time
As a Senior Analog / RF IC Layout Engineer, you will play a critical role in designing and enabling cutting‑edge high‑speed mixed‑signal silicon for next‑generation technologies. You will…
Added 2 months ago
AI and Data - Manager - AI/ML Engineer
EY
AB · Calgary, AB
To qualify for the role you must have
Added 1 month ago
TC
Data AI Engineer
Tata Consultancy Services
Mississauga, ON
- $100,000 to $130,000 CAD / year
- Full-time
We are looking for an AI Engineer to design, develop, and deploy production-grade Machine Learning and Generative AI
Added 1 month ago
JT
Senior Java Software Engineer
Jobility Talent Solutions
Toronto, ON
- Contract
Exposure to Generative AI (GenAI) tools and technologies.
Added 1 month ago
Software Engineer
Coinbase
Canada
As a Frontend Software Engineer on the Financial Services & Loyalty team within the Consumer & Business group, you'll build and ship the user-facing experiences that power Coinbase's card,…
Added 1 month ago
EA
Développeur.se de logiciels sénior.e - outils de moteur génératif / Senior Software Engineer - Generative Engine Tools
Electronic Arts (EA)
Montreal, QC
- Full-time
As a Senior Software Engineer, you will collaborate with Research Scientists and Engineers to shape how new technologies integrate into core engine architecture. You will translate ideas…
Added 1 month ago
EA
Développeur.se de logiciels sénior.e - applications dorsales / Senior Software Engineer - Backend
Electronic Arts (EA)
Montreal, QC
- Full-time
As a Senior Software Engineer, you will collaborate with Research Scientists and Engineers to shape how new technologies integrate into backend architecture. You will translate ideas from…
Added 1 month ago
PH
Analytics Engineer, Risk
Propel Holdings
Toronto, ON
- Full-time
…messy processes into repeatable automation. As the Analytics Engineer, Risk, you’ll join the Model Development team within Risk, working closely with the Manager, Model Development, Data…

Amazon

Senior Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 16, 2026

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
Key job responsibilities

- Design, deliver, and lead feature delivery end-to-end
- Contribute to defining the long-term technical roadmap of the team through architecture plans and yearly planning cycles
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to and own architectural decisions that balance innovation with operational excellence
- Mentor and grow other members of the team
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

Design and implement agentic systems and security layers while contributing to the long-term technical roadmap. Collaborate with cross-functional teams to integrate generative AI into production systems and mentor engineering team members.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must have a proven track record of leading engineering teams and mentoring others.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Mentoring
Technical documentation
Security
Threat detection
Scalable systems
Agentic systems
Data processing
Leadership
Project management
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Amazon
Customer Service
Agentic Systems
Security
Threat Detection
Scalable Architecture
Generative AI
Large Language Models
Technical Roadmap
Mentoring
Design Patterns
Reliability
Engineering Processes
Product Management
UX Design
Operational Excellence
Data Processing
Cloud Computing
Software Engineering

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Work requirements

Jobs in Canada