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Added 1 month ago
GC
Solutions Engineer
GS1 Canada
Toronto, ON · North York, ON
- $95,000 to $110,000 CAD / year
- Full-time
…services that leverage multiple data sources. The Solutions Engineer will be accountable for understanding, documenting and communicating our subscribers’ requirements and will actively…
Added 1 month ago
F
Senior Software Dev QA (FortiAIGate)
Fortinet
Burnaby, BC
- Full-time
We are hiring a Senior / Staff QA Engineer for Fortinet's AI security product line, FortiAIGate, to own end-to-end testing of the product across both SaaS and on-premises deployments.…
Added 1 month ago
HA
Advanced Systems Engineer
Honeywell Aerospace
Mississauga, ON
- Full-time
YOU MUST HAVE
Added 1 month ago
V
Instrument Operator Technician (2 Month Contract)
VitalBio
Oakville, ON
- Full-time
…electromechanical prototypes. This is not a passive role; it requires an engineer’s mindset to spot anomalies, a coder’s logic to automate tasks, and a scientist’s rigour regarding data…
Added 1 month ago
LC
Intermediate/Senior Bridge Engineer
LEA Consulting
Markham, ON
- Full-time
As an Intermediate/Senior Bridge Engineer, you will play a key role in the planning, design, evaluation, and rehabilitation of transportation structures across Ontario. Working closely with…
Added 1 month ago
LC
Senior Highway Project Manager
LEA Consulting
Markham, ON
- Full-time
…professional associations to stay updated on the latest trends, software, and…
Added 1 month ago
PE
Senior Project Manager - Mechanical Engineer
Pretium Engineering
Burlington, ON
- Full-time
Proficiency in AutoCAD, Revit, Bluebeam, and other design related software is considered an asset.
Added 2 months ago
H
Engineering Manager, Enterprise
Harvey
Toronto, ON
- Full-time
6+ years of experience as a product-focused fullstack or backend software engineer (post BS/MS), with a history of shipping real products to real users.
Added 1 month ago
D
Manager, Product Engineering & Development - Full-Stack Builder
Deloitte
Toronto, ON
- Full-time
…who builds. This is a hands-on role for a seasoned full-stack engineer who can shape a solution with a client in the morning and be in the codebase with the team in the afternoon. You'll…
Added 1 month ago
A
Senior Software Applications Developer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
We are seeking a motivated and skilled DevOps Engineer to administer, manage, automate, and optimize our JFrog Artifactory platform running on Kubernetes, along with GitHub Enterprise and…
Added 1 month ago
Senior Software Engineer, Customer Engineering
NetBrain
Toronto, ON
We are seeking a Senior Software Engineer who thrives at the intersection of customer support and software development. In this role, you will own complex, high-impact technical issues…
Added 1 month ago
D
Sr. Software Engineer
DNV
Toronto, ON
- Full-time
The Senior Software Engineer is responsible for designing, developing, testing, deploying, and supporting production-grade software products and shared platform capabilities within DNV’s…
Added 1 month ago
AI Security Engineer
Celestica International LP
Toronto, ON
Must have strong knowledge of identity and Access Management, API Connectivity, Model Context Protocol (MCP), Data Security and API security
Added 1 month ago
Senior Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
…millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and…
Added 1 month ago
Senior Staff Software Developer, Developer Infrastructure
Robinhood
Toronto, ON
This role is based in our Toronto office, with in-person attendance expected at least 3 days per week
Added 1 month ago
TH
QA Automation Engineer (Askuity division)
The Home Depot Canada
Toronto, ON
- Full-time
We are looking for a dynamic QA Automation Engineer, eager to deliver high quality SaaS based products. As a member of the Product Development team at Askuity, you will help design and…
Added 1 month ago
M
Full Stack Engineer
Mission.dev
Canada
- Full-time
Candidates must have a working knowledge of French to be considered for the position.)
Added 1 month ago
L
Customer Success Application Engineer
Litmus
Toronto, ON
- Full-time
We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection…
Added 1 month ago
N
Data Engineering Consultant
Netlight
Toronto, ON
- Full-time
…team. The role has a lot in common with a forward deployed engineer position: you’ll be embedded directly with client teams, building and shipping solutions on the ground to solve their…
Added 1 month ago
L
Senior Software Engineer - Industrial (Golang)
Litmus
Toronto, ON
- $125,000 to $170,000 CAD / year
- Full-time
As a Senior Software Engineer specializing in Golang, you will play a pivotal role in developing southbound connectors that enable Litmus Edge to communicate reliably with PLCs, industrial…
Added 1 month ago
TS
Technical Analyst - Tier 3
TLC Solutions
Langley (District), BC · Langley, British Columbia
- Full-time
Strong experience in a senior Tier 3, at least 5+ Years as Systems Administrator, Systems Engineer, or similar technical role.
Added 1 month ago
MF
AI & Automation Engineer (Enterprise)
Magnet Forensics
Ottawa, ON · Toronto, ON · Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related…
Added 1 month ago
EM
Technical Product Specialist – Media Transport
Evertz Microsystems Limited
Burlington, ON
- Full-time
Promoting our solutions through industry trade show participation and targeted customer engineer meetings
Added 1 month ago
M
Senior Infrastructure Specialist
McKesson
Mississauga, ON
- Full-time
The Senior Infrastructure Engineer plays a critical role in modernizing McKesson’s infrastructure, accelerating cloud adoption, improving platform reliability, reducing technical debt, and…
Added 1 month ago
Electrical Engineer
Hatch
Vancouver, BC
The Vancouver office is seeking an experienced Electrical Engineer to join our team. Projects executed in various sectors and consist of large EPCM and small operations support projects. We…

Amazon

Senior Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Apply on amazon.jobs About employer

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Job details

Posting language: English
Posted: Sep 16, 2026

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
Key job responsibilities

- Design, deliver, and lead feature delivery end-to-end
- Contribute to defining the long-term technical roadmap of the team through architecture plans and yearly planning cycles
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to and own architectural decisions that balance innovation with operational excellence
- Mentor and grow other members of the team
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

Design and implement agentic systems and security layers while contributing to the long-term technical roadmap. Collaborate with cross-functional teams to integrate generative AI into production systems and mentor engineering team members.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must have a proven track record of leading engineering teams and mentoring others.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Mentoring
Technical documentation
Security
Threat detection
Scalable systems
Agentic systems
Data processing
Leadership
Project management
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Amazon
Customer Service
Agentic Systems
Security
Threat Detection
Scalable Architecture
Generative AI
Large Language Models
Technical Roadmap
Mentoring
Design Patterns
Reliability
Engineering Processes
Product Management
UX Design
Operational Excellence
Data Processing
Cloud Computing
Software Engineering

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Work requirements

Jobs in Canada