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Added 8 days ago
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Senior Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
…millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and…
Added 7 days ago
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Robinhood
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QA Automation Engineer (Askuity division)
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Toronto, ON
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Mission is a platform for hiring, vetting, and managing software development talent. It enables our clients to connect with the world’s best talent to build mission-critical software…
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Customer Success Application Engineer
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Toronto, ON
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We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection…
Added 7 days ago
Data Engineering Consultant
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Added 7 days ago
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Toronto, ON
$125,000 to $170,000 CAD / year
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Added 7 days ago
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Langley (District), BC · Langley, British Columbia
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AI & Automation Engineer (Enterprise)
Magnet Forensics
Ottawa, ON · Toronto, ON · Waterloo, ON
$110,000 to $130,000 CAD / year
Full-time
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related…
Added 8 days ago
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Burlington, ON
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Kinectrics
Toronto, ON
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Mississauga, ON
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Amazon

Senior Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Sep 16, 2026

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Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
Key job responsibilities

- Design, deliver, and lead feature delivery end-to-end
- Contribute to defining the long-term technical roadmap of the team through architecture plans and yearly planning cycles
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to and own architectural decisions that balance innovation with operational excellence
- Mentor and grow other members of the team
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Design and implement agentic systems and security layers while contributing to the long-term technical roadmap. Collaborate with cross-functional teams to integrate generative AI into production systems and mentor engineering team members.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must have a proven track record of leading engineering teams and mentoring others.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Mentoring
Technical documentation
Security
Threat detection
Scalable systems
Agentic systems
Data processing
Leadership
Project management
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Amazon
Customer Service
Agentic Systems
Security
Threat Detection
Scalable Architecture
Generative AI
Large Language Models
Technical Roadmap
Mentoring
Design Patterns
Reliability
Engineering Processes
Product Management
UX Design
Operational Excellence
Data Processing
Cloud Computing
Software Engineering

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