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Added 2 months ago
H
Engineering Manager, Enterprise
Harvey
Toronto, ON
- Full-time
6+ years of experience as a product-focused fullstack or backend software engineer (post BS/MS), with a history of shipping real products to real users.
Added 1 month ago
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Manager, Product Engineering & Development - Full-Stack Builder
Deloitte
Toronto, ON
- Full-time
We're growing our Product Engineering & Development team and looking for a Manager who builds. This is a hands-on role for a seasoned full-stack engineer who can shape a solution with a…
Added 1 month ago
Engineer/Scientist packaging - R&D
Excelitas Technologies
Vaudreuil-Dorion, QC
We are looking for a passionate Packaging Engineer who will participate in or lead the development of new semiconductor products, namely lasers and photo-detectors for commercial,…
Added 1 month ago
Senior Software Engineer, Customer Engineering
NetBrain
Toronto, ON
We are seeking a Senior Software Engineer who thrives at the intersection of customer support and software development. In this role, you will own complex, high-impact technical issues…
Added 1 month ago
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Sr. Software Engineer
DNV
Toronto, ON
- Full-time
The Senior Software Engineer is responsible for designing, developing, testing, deploying, and supporting production-grade software products and shared platform capabilities within DNV’s…
Added 1 month ago
AI Security Engineer
Celestica International LP
Toronto, ON
Leads the product selection or review for new cloud and AI security technologies, conducting Proof of Concepts (POCs) and technical evaluations
Added 1 month ago
Senior Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
…of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement…
Added 1 month ago
TH
QA Automation Engineer (Askuity division)
The Home Depot Canada
Toronto, ON
- Full-time
We are looking for a dynamic QA Automation Engineer, eager to deliver high quality SaaS based products. As a member of the Product Development team at Askuity, you will help design and…
Added 1 month ago
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Customer Success Application Engineer
Litmus
Toronto, ON
- Full-time
The Application Engineer will also partner closely with Sales Engineers, Account Managers, Product Management, Development, and the Litmus Support Desk to support pre-sales transitions,…
Added 1 month ago
JE
Senior Mechanical Design Engineer / Technologist
JBS Equipment
Mission, BC
- $100,000 to $130,000 CAD / year
- Full-time
We are looking to add a Senior Mechanical Designer/Engineer to the team whose focus will be on new product development, developing from bottom-up.
Added 1 month ago
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Data Engineering Consultant
Netlight
Toronto, ON
- Full-time
…perspectives thrive, where challenging work fuels both professional development and meaningful relationships. Our success isn't just measured in client outcomes, but in how we grow as…
Added 1 month ago
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Senior Software Engineer - Industrial (Golang)
Litmus
Toronto, ON
- $125,000 to $170,000 CAD / year
- Full-time
You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility,…
Added 1 month ago
PA
Manufacturing Engineer II - Milling
Pursuit Aerospace
Orillia, ON
- $80,000 to $90,000 CAD / year
- Full-time
We’re looking for a skilled and driven Manufacturing Engineer II to join our team at a fast-paced CNC machine shop serving industries like aerospace, automotive, and defense. Reporting to…
Added 1 month ago
EM
Technical Product Specialist – Media Transport
Evertz Microsystems Limited
Burlington, ON
- Full-time
Evertz is looking for a self-motivated Technical Product Specialist with superb technical skills and sharp business acumen to join our Product Management team within R&D. The ideal…
Added 1 month ago
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Intermediate Systems Engineer
SPX Technologies
Mississauga, ON
- $90,100 to $127,400 CAD / year
Systems Engineer II (Intermediate) is responsible for the validation, testing, integration, analysis and continuous improvement of Ground Penetrating Radar (GPR) products and related…
Added 1 month ago
MI
Advanced Quality Specialist
Magna International
Penetanguishene, ON
- Full-time
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 1 month ago
Software Development Engineer, Ring Cloud Connectivity Org
Amazon
Toronto, ON
Ring is seeking a Software Development Engineer to join the Cloud Connectivity organization in Toronto, where you'll build and deliver large-scale, customer-facing platforms that power how…
Added 1 month ago
Software Development Engineer, Ring Cloud Connectivity Org
Amazon
Toronto, ON
Ring is seeking a Mobile Software Development Engineer to join the Cloud Connectivity organization in Toronto, where you'll build and deliver customer-facing mobile experiences that power…
Added 1 month ago
Connected Vehicle Project Engineer
BRP
Valcourt, QC
Act as a bridge between software teams, validation teams, and product lines to ensure smooth and efficient development.
Added 1 month ago
SF
Electronics Engineer
Safe Fleet
Coquitlam, BC
- Full-time
As an Electronics Engineer, you will lead the design and development of telematics and sensing products from concept through production. You will serve as the technical expert for PCB…
Added 1 month ago
RS
Site Reliability Engineer
Redwood Software
ON
- $125,000 to $145,000 CAD / year
As a Site Reliability Engineer (SRE) / DevOps Engineer you will be responsible for ensuring the stability, performance, scalability, and reliability of Redwood’s mission-critical SaaS…
Added 1 month ago
V
Scientist - Process Development Immunoassay
VitalBio
Oakville, ON
- Full-time
You are a detail-oriented engineer or scientist with a strong foundation in biological or chemical sciences and a growing depth of experience in immunoassay scale-up and technology…
Added 1 month ago
PC
Draftsperson
PERI Canada
Calgary, AB
- Full-time
…relevant sources, ensuring all deliverables align with project and product specifications. This position contributes to meaningful construction projects by supporting the development,…
Added 1 month ago
LC
CRM QA Engineer
Lontours Canada Limited
Toronto, ON
- $80,000 to $102,000 CAD / year
- Full-time
The CRM Quality Assurance Engineer is responsible for planning, designing, and executing both automated and manual testing to ensure the quality, reliability, and performance of CRM…
Added 1 month ago
LC
Data QA Engineer
Lontours Canada Limited
Toronto, ON
- $85,000 to $105,000 CAD / year
- Full-time
The Data Quality Assurance Engineer is responsible for planning, designing, and executing automated and manual testing to ensure the accuracy, completeness, reliability, security, and…

Amazon

Senior Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 16, 2026

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
Key job responsibilities

- Design, deliver, and lead feature delivery end-to-end
- Contribute to defining the long-term technical roadmap of the team through architecture plans and yearly planning cycles
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to and own architectural decisions that balance innovation with operational excellence
- Mentor and grow other members of the team
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Design and implement agentic systems and security layers while contributing to the long-term technical roadmap. Collaborate with cross-functional teams to integrate generative AI into production systems and mentor engineering team members.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must have a proven track record of leading engineering teams and mentoring others.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Mentoring
Technical documentation
Security
Threat detection
Scalable systems
Agentic systems
Data processing
Leadership
Project management
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Amazon
Customer Service
Agentic Systems
Security
Threat Detection
Scalable Architecture
Generative AI
Large Language Models
Technical Roadmap
Mentoring
Design Patterns
Reliability
Engineering Processes
Product Management
UX Design
Operational Excellence
Data Processing
Cloud Computing
Software Engineering

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