Jobs in Canada

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Added 1 month ago
PE
Practice Lead, Structural Engineering
PRI Engineering
Surrey, BC
- Full-time
…leadership for our structural engineering practice. This is a senior leadership role for a seasoned structural engineer who is energized by raising the technical bar, mentoring engineers…
Added 1 month ago
A
Content Designer
Amacon
Toronto, ON
- Full-time
The Content Creator is responsible for creating engaging content for social media, websites and email campaigns for the company’s growing portfolio of hospitality and real estate brands.…
Added 1 month ago
C
Head of Development
Cineflix
Toronto, ON
- Full-time
…series across Canada and the US, in collaboration with Cineflix’ senior management. This is a full-time role based in our Toronto, Ontario office on a hybrid…
Added 1 month ago
PC
Practice Lead, Structural Engineering
PRI Consultants
Surrey, BC
- Full-time
…leadership for our structural engineering practice. This is a senior leadership role for a seasoned structural engineer who is energized by raising the technical bar, mentoring engineers…
Added 1 month ago
A
Senior CMC Regulatory Affairs Manager
AbCellera
Vancouver, BC
- $150,000 to $180,000 CAD / year
We are seeking a Senior CMC Regulatory Affairs (RA) Manager who will work closely with our Manufacturing and Quality teams to implement and document global CMC strategies for multiple…
Added 1 month ago
A
Baselga Cancer Research Scholar
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
…Department/Clinical initiatives to improve the quality and content of all clinical programs as well as the cross functional/organization processes designed to effectively deliver our R&D…
Added 1 month ago
V
Senior Manager, Campaign and Product Marketing
veritree
Vancouver, BC
- $110,000 to $135,000 CAD / year
- Full-time
veritree is seeking a Senior Manager, Campaign & Product Marketing to own the story of what we sell and the engine that takes it to market.
Added 1 month ago
CM
Head of Development
Cineflix Media Inc.
Toronto, ON
- Full-time
…series across Canada and the US, in collaboration with Cineflix’ senior management. This is a full-time role based in our Toronto, Ontario office on a hybrid in-office…
Added 1 month ago
Senior Advisor, Community Relations
VIA HFR - VIA TGF Inc
Montreal, QC
Reporting to the Manager, Community Relations, Québec, the Senior Advisor, Community Relations is responsible for stakeholder relations across the Greater Montréal area and the…
Added 1 month ago
A
Senior CMC Regulatory Affairs Manager
AbCellera
Vancouver, BC
- $150,000 to $180,000 CAD / year
- Full-time
We are seeking a Senior CMC Regulatory Affairs (RA) Manager who will work closely with our Manufacturing and Quality teams to implement and document global CMC strategies for multiple…
Added 1 month ago
RO
Senior Conservator (18-month Contract)
Royal Ontario Museum
Toronto, ON
- $87,870 to $100,423 CAD / year
- Full-time
We are seeking a Senior Conservator of Organic Objects to provide advanced conservation expertise and leadership in the preservation, examination, treatment, and preventive care of objects…
Added 1 month ago
ES
Senior Motion Designer - American Football
EA SPORTS
Vancouver, BC
- Full-time
Senior Motion Designer II : Real-Time UI & Broadcast Motion
Added 1 month ago
PG
Senior Specialist, Search
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes,…
Added 2 months ago
R
Talent Enablement Coach
Relay
Remote, Canada
- Full-time
- Remote
Leadership Development: Facilitating programs, workshops and development initiatives that build leader capabilities for our soon-to-be leaders through to our senior leadership.
Added 1 month ago
Lead Product Manager, Banners & Content Cards
Braze
Toronto, ON
We're looking for a Lead Product Manager to lead the Banners team, which owns Braze's in-product messaging surfaces: Content Cards and Banners.
Added 1 month ago
Sr. Program Manager, Network Planning, GTS
Amazon
Toronto, ON
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Added 1 month ago
RO
Senior Conservator (18-month Contract)
Royal Ontario Museum
Toronto, ON
- Full-time
We are seeking a Senior Conservator of Organic Objects to provide advanced conservation expertise and leadership in the preservation, examination, treatment, and preventive care of objects…
Added 1 month ago
B
Lead Product Manager, Banners & Content Cards
Braze
Toronto, ON
- Full-time
We're looking for a Lead Product Manager to lead the Banners team, which owns Braze's in-product messaging surfaces: Content Cards and Banners.
Added 1 month ago
NV
Continuing - French Immersion Elementary/Secondary Teacher FTE up to 1.0
North Vancouver School District #44
North Vancouver, BC
- Full-time
Successful completion of senior university course work in French Immersion methodology or completion of a French Immersion Training program.
Added 1 month ago
CI
Research Analyst / Senior Research Analyst
Colliers International
Toronto, ON
- Full-time
Monitor industry statistics and trends on current events to generate research content and thought leadership pieces.
Added 1 month ago
Senior Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
…experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll…
Added 1 month ago
Senior Director, Social and Creative Strategy
SALT XC
Toronto, ON
ROLE: SENIOR DIRECTOR, SOCIAL & CREATIVE STRATEGY
Added 1 month ago
JI
Senior Talent Acquisition & Employer Brand Specialist | Spécialiste principal(e), acquisition de talents et marque employeur
Jesta I.S.
Montreal, QC
- Full-time
Create and manage job postings, career content, recruitment campaigns, and social media messaging.
Added 1 month ago
Consultant
Alpha Financial Markets Consulting
Toronto, ON
Exposure to senior leadership – whether you are in an internal or a client facing role, you will have the opportunity to work with and learn from the best of the best – high performers at…
Added 1 month ago
NP
Senior AI Developer (Coming Soon!)
Nuclear Promise X
Remote, Canada
- $130,000 to $160,000 CAD / year
- Full-time
- Remote
We’re looking for a hands-on Senior AI Developer who enjoys both designing systems and implementing them in production code. You’ll play a key role in building and shipping enterprise-grade…

Amazon

Senior Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 16, 2026

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
Key job responsibilities

- Design, deliver, and lead feature delivery end-to-end
- Contribute to defining the long-term technical roadmap of the team through architecture plans and yearly planning cycles
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to and own architectural decisions that balance innovation with operational excellence
- Mentor and grow other members of the team
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Design and implement agentic systems and security layers while contributing to the long-term technical roadmap. Collaborate with cross-functional teams to integrate generative AI into production systems and mentor engineering team members.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must have a proven track record of leading engineering teams and mentoring others.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Mentoring
Technical documentation
Security
Threat detection
Scalable systems
Agentic systems
Data processing
Leadership
Project management
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Amazon
Customer Service
Agentic Systems
Security
Threat Detection
Scalable Architecture
Generative AI
Large Language Models
Technical Roadmap
Mentoring
Design Patterns
Reliability
Engineering Processes
Product Management
UX Design
Operational Excellence
Data Processing
Cloud Computing
Software Engineering

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