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Added 1 month ago
D
Sr. Software Engineer
DNV
Toronto, ON
- Full-time
The Senior Software Engineer is responsible for designing, developing, testing, deploying, and supporting production-grade software products and shared platform capabilities within DNV’s…
Added 1 month ago
Senior Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
…experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll…
Added 1 month ago
TS
Technical Analyst - Tier 3
TLC Solutions
Langley (District), BC · Langley, British Columbia
- Full-time
Strong experience in a senior Tier 3, at least 5+ Years as Systems Administrator, Systems Engineer, or similar technical role.
Added 1 month ago
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Senior Infrastructure Specialist
McKesson
Mississauga, ON
- Full-time
The Senior Infrastructure Engineer plays a critical role in modernizing McKesson’s infrastructure, accelerating cloud adoption, improving platform reliability, reducing technical debt, and…
Added 1 month ago
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Senior to Principal Electrical Engineer
Worley
Vancouver, BC
- Full-time
The Senior or Principal Electrical Engineer provides high-quality electrical engineering services to Worley and its customers across large and complex industrial projects. The role is…
Added 1 month ago
PS
Project Manager (Industrial Automation)
Professional Staffing
Cambridge, ON
- Contract
…solutions. As they continue to grow, they are seeking an experienced Senior Project Manager to lead large-scale automation and engineered systems projects from concept through final…
Added 1 month ago
W
Senior to Principal Electrical Engineer
Worley
Calgary, AB
- Full-time
The Senior or Principal Electrical Engineer provides high-quality electrical engineering services to Worley and its customers across large and complex industrial projects. The role is…
Added 1 month ago
W
Senior to Principal Electrical Engineer
Worley
Edmonton, AB
- Full-time
The Senior or Principal Electrical Engineer provides high-quality electrical engineering services to Worley and its customers across large and complex industrial projects. The role is…
Added 2 months ago
AI and Data - Manager - AI/ML Engineer
EY
AB · Calgary, AB
…solutions for our clients. You will lead teams, engage with senior client stakeholders, and translate complex business challenges into secure, ethical and high‑impact AI/ML solutions. This…
Added 1 month ago
Fleet Engineer
Purolator
Calgary, AB · Richmond, BC · Montreal, QC · ON · Saint-Laurent, Queb · Mississauga, ON
Reporting to the Senior Manager, Fleet Engineering, the Fleet Engineer will help shape and deliver Purolator’s transition to a safer, smarter, and more sustainable ground fleet. Working…
Added 1 month ago
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Principal Electrical Engineer – Transportation
GFT.
Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
This senior technical role will strengthen GFT’s transportation electrical capabilities and expand our ability to pursue and deliver complex MTO and municipal assignments across Ontario.…
Added 1 month ago
GC
Senior Geohazard Engineer
Geosyntec Consultants
Calgary, AB
- Full-time
…practice within Geosyntec. Additional responsibilities include project management, staff management, and mentoring. Here are some other things you should know about a typical Senior…
Added 1 month ago
TT
Intermediate/Senior - Cost Controller
TWD Technologies Ltd.
Burlington, ON
- Contract
As an experienced Senior Structural Engineer, you will provide technical leadership and engineering expertise across structural design and analysis activities for energy and infrastructure…
Added 1 month ago
GC
Senior Geohazard Engineer
Geosyntec Consultants, Inc.
AB · Calgary, AB
- Full-time
…practice within Geosyntec. Additional responsibilities include project management, staff management, and mentoring. Here are some other things you should know about a typical Senior…
Added 1 month ago
GS
Electrical Engineer/Designer
Grantek Systems Integration
Burlington, ON
- Full-time
The Electrical Engineer/Designer at Grantek is an exciting opportunity for an intermediate to senior-level professional with a strong background in electrical design and industrial control…
Added 1 month ago
LU
Director, Maintenance & Operations, Maintenance Services
Laurentian University/Université Laurentienne
Sudbury, ON
- Full-time
…diverse team to deliver essential building services, mechanical systems maintenance, and contracted operations in alignment with the university’s tricultural mandate and regulatory…
Added 1 month ago
TC
Senior Java Software Engineer
TSR Consulting
Mississauga, ON
- Contract
We are seeking a highly skilled and passionate Senior Java Backend Developer to join our engineering team as a Senior Individual Contributor. In this role, you will be responsible for…
Added 1 month ago
TT
Electrical Engineering Specialist – Facilities (P.Eng., EGBC)
TWD Technologies Ltd.
Burnaby, BC
- Full-time
Collaborate with architects, civil engineers, and project managers to integrate electrical systems into multidisciplinary projects.
Added 1 month ago
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Senior Business Analyst
Ciklum
Canada
- Full-time
Ciklum is looking for a Senior Business Analyst to join our team full-time in Canada.
Added 2 months ago
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Electrical Engineer, Mission Critical
Stantec
Toronto, ON
- Full-time
The MCF (Mission Critical Facilities) Engineer performs technical duties under the supervision of a Senior Project Engineer or Project Engineer. Understands and identifies project…
Added 2 months ago
S
Electrical Engineer, Mission Critical
Stantec
Mississauga, ON
- Full-time
The MCF (Mission Critical Facilities) Engineer performs technical duties under the supervision of a Senior Project Engineer or Project Engineer. Understands and identifies project…
Added 1 month ago
A
Commercial Director (Nuclear New Build)
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 1 month ago
A
Senior Electrical Engineer
AtkinsRéalis
Toronto, ON · Montreal, QC
- Full-time
…critical energy and industrial infrastructure projects. As a Senior Electrical Engineer, you will be part of a multidisciplinary engineering team, leading the design and execution of…
Added 1 month ago
A
Senior Civil Structural Engineer
AtkinsRéalis
Toronto, ON · Montreal, QC
- Full-time
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 1 month ago
A
Retube Tooling Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…

Amazon

Senior Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 16, 2026

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
Key job responsibilities

- Design, deliver, and lead feature delivery end-to-end
- Contribute to defining the long-term technical roadmap of the team through architecture plans and yearly planning cycles
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to and own architectural decisions that balance innovation with operational excellence
- Mentor and grow other members of the team
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Design and implement agentic systems and security layers while contributing to the long-term technical roadmap. Collaborate with cross-functional teams to integrate generative AI into production systems and mentor engineering team members.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must have a proven track record of leading engineering teams and mentoring others.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Mentoring
Technical documentation
Security
Threat detection
Scalable systems
Agentic systems
Data processing
Leadership
Project management
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Amazon
Customer Service
Agentic Systems
Security
Threat Detection
Scalable Architecture
Generative AI
Large Language Models
Technical Roadmap
Mentoring
Design Patterns
Reliability
Engineering Processes
Product Management
UX Design
Operational Excellence
Data Processing
Cloud Computing
Software Engineering

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