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Added 1 month ago
R
Senior Structural Engineer - Global Energy Services
Rimkus
Calgary, AB
- Full-time
We are seeking a Senior Structural Engineer with extensive experience in design, construction and failure analysis. This senior-level position will conduct investigations to determine the…
Added 1 month ago
TT
Senior Civil Engineer (Hydro)
Tetra Tech
Calgary, AB
- Full-time
Tetra Tech is adding a Senior Hydrotechnical Engineer to our Power team based in Calgary, Alberta.
Added 1 month ago
PC
Senior Engineer - Roads & Highways
Parsons Corporation
London, ON · Markham, ON · Oakville, ON · Toronto, ON
- Full-time
You will play a Senior Engineer role in the design and delivery of municipal roads and highways projects - coordinating multidisciplinary teams, providing technical direction, and…
Added 1 month ago
WI
Senior Project Manager, Highways
WSP in Canada
Markham, ON
- Full-time
…transformative transportation projects that shape Ontario’s future. As a Senior Project Manager in our Transportation – Highways group, you’ll lead complex MTO design assignments, including…
Added 1 month ago
WI
Senior Project Manager, Highways
WSP in Canada
Vaughan, ON
- Full-time
…transformative transportation projects that shape Ontario’s future. As a Senior Project Manager in our Transportation – Highways group, you’ll lead complex MTO design assignments, including…
Added 1 month ago
WI
Senior Project Manager, Highways
WSP in Canada
Ottawa, ON
- Full-time
…transformative transportation projects that shape Ontario’s future. As a Senior Project Manager in our Transportation – Highways group, you’ll lead complex MTO design assignments, including…
Added 1 month ago
WI
Senior Project Manager, Highways
WSP in Canada
Kingston, ON
- Full-time
…transformative transportation projects that shape Ontario’s future. As a Senior Project Manager in our Transportation – Highways group, you’ll lead complex MTO design assignments, including…
Added 1 month ago
WI
Senior Project Manager, Highways
WSP in Canada
Mississauga, ON
- Full-time
…transformative transportation projects that shape Ontario’s future. As a Senior Project Manager in our Transportation – Highways group, you’ll lead complex MTO design assignments, including…
Added 1 month ago
WI
Senior Project Manager, Highways
WSP in Canada
Kitchener, ON
- Full-time
…transformative transportation projects that shape Ontario’s future. As a Senior Project Manager in our Transportation – Highways group, you’ll lead complex MTO design assignments, including…
Added 1 month ago
WI
Senior Project Manager, Highways
WSP in Canada
Burlington, ON
- Full-time
…transformative transportation projects that shape Ontario’s future. As a Senior Project Manager in our Transportation – Highways group, you’ll lead complex MTO design assignments, including…
Added 1 month ago
WI
Senior Project Manager, Highways
WSP in Canada
London, ON
- Full-time
…transformative transportation projects that shape Ontario’s future. As a Senior Project Manager in our Transportation – Highways group, you’ll lead complex MTO design assignments, including…
Added 1 month ago
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Principal Electrical Engineer – Transportation
GFT
Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
GFT is seeking an experienced Senior Electrical Engineer – Transportation to join our Transportation team. This position may be based anywhere in Ontario.
Added 1 month ago
LC
Intermediate/Senior Bridge Engineer
LEA Consulting
Markham, ON
- Full-time
As an Intermediate/Senior Bridge Engineer, you will play a key role in the planning, design, evaluation, and rehabilitation of transportation structures across Ontario. Working closely with…
Added 1 month ago
LC
Senior Highway Project Manager
LEA Consulting
Markham, ON
- Full-time
The Senior Highway Project Manager is responsible for leading the planning, design, and delivery of complex highway infrastructure projects within the Civil Division. This role provides…
Added 1 month ago
PE
Senior Project Manager - Mechanical Engineer
Pretium Engineering
Burlington, ON
- Full-time
…and collaborative approach. Our team is led by partners and senior professionals with 10 to 30+ years of industry experience, bringing a depth of knowledge and perspective to every…
Added 1 month ago
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Principal Electrical Engineer – Transportation
GFT
Ottawa, ON
- Full-time
GFT is seeking an experienced Senior Electrical Engineer – Transportation to join our Transportation team. This position may be based anywhere in Ontario.
Added 1 month ago
G
Principal Electrical Engineer – Transportation
GFT
Toronto, ON
- Full-time
GFT is seeking an experienced Senior Electrical Engineer – Transportation to join our Transportation team. This position may be based anywhere in Ontario.
Added 1 month ago
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Sr. Software Engineer
DNV
Toronto, ON
- Full-time
The Senior Software Engineer is responsible for designing, developing, testing, deploying, and supporting production-grade software products and shared platform capabilities within DNV’s…
Added 1 month ago
Senior Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
…experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll…
Added 1 month ago
JE
Senior Mechanical Design Engineer / Technologist
JBS Equipment
Mission, BC
- $100,000 to $130,000 CAD / year
- Full-time
We are looking to add a Senior Mechanical Designer/Engineer to the team whose focus will be on new product development, developing from bottom-up.
Added 1 month ago
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Senior Infrastructure Specialist
McKesson
Mississauga, ON
- Full-time
The Senior Infrastructure Engineer plays a critical role in modernizing McKesson’s infrastructure, accelerating cloud adoption, improving platform reliability, reducing technical debt, and…
Added 1 month ago
Senior Professional, Electrical Engineering
WSP
Thornhill, ON
Join our team as a Project Engineer Technical Lead delivering Substation engineering projects that power communities and support sustainable growth. This is an opportunity to combine…
Added 1 month ago
CE
Industrial Production Project engineer
Capgemini Engineering
Montreal, QC
- $44,951 to $98,074 CAD / year
- Full-time
Prepare and present project status updates, risks, and performance indicators to management committees and senior leadership.
Added 1 month ago
AI and Data - Manager - AI/ML Engineer
EY
AB · Calgary, AB
…solutions for our clients. You will lead teams, engage with senior client stakeholders, and translate complex business challenges into secure, ethical and high‑impact AI/ML solutions. This…
Added 1 month ago
Fleet Engineer
Purolator
Calgary, AB · Richmond, BC · Montreal, QC · ON · Saint-Laurent, Queb · Mississauga, ON
Reporting to the Senior Manager, Fleet Engineering, the Fleet Engineer will help shape and deliver Purolator’s transition to a safer, smarter, and more sustainable ground fleet. Working…

Amazon

Senior Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 16, 2026

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
Key job responsibilities

- Design, deliver, and lead feature delivery end-to-end
- Contribute to defining the long-term technical roadmap of the team through architecture plans and yearly planning cycles
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to and own architectural decisions that balance innovation with operational excellence
- Mentor and grow other members of the team
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Design and implement agentic systems and security layers while contributing to the long-term technical roadmap. Collaborate with cross-functional teams to integrate generative AI into production systems and mentor engineering team members.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must have a proven track record of leading engineering teams and mentoring others.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Mentoring
Technical documentation
Security
Threat detection
Scalable systems
Agentic systems
Data processing
Leadership
Project management
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Amazon
Customer Service
Agentic Systems
Security
Threat Detection
Scalable Architecture
Generative AI
Large Language Models
Technical Roadmap
Mentoring
Design Patterns
Reliability
Engineering Processes
Product Management
UX Design
Operational Excellence
Data Processing
Cloud Computing
Software Engineering

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