Jobs in Canada

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Added 1 month ago
Data Engineer II (Restaurant AI CoPilot)
OpenTable
Toronto, ON
As a Data Engineer on the Data Science team at OpenTable, you will design, build, and maintain robust data solutions that power diner features, partner integrations, and advanced AI…
Added 1 month ago
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Lead Software Engineer – AI, Data Visualization & Platform
Astucemedia
Montreal, QC
- Full-time
As Lead Software Engineer – AI, Data Visualization & Platform, you will help bridge architectural vision, product innovation, advanced visualization, and day-to-day engineering execution.
Added 1 month ago
Associate, DevOps Engineer
BMO
Toronto, ON · FCP
We are seeking an experienced DevOps Engineer to join our Data Cognition Team at BMO Capital Markets. In this role, you will design, build, and maintain robust DevOps pipelines and…
Added 1 month ago
Microsoft Consultant
eSentire
Canada
Added 1 month ago
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Intermediate Python Engineer
Citi
Mississauga, ON
- Full-time
Build and implement sophisticated risk algorithms on Citi's strategic platforms by integrating Generative AI foundational models to validate market behavior and extract actionable…
Added 1 month ago
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Architect - Machine Learning
Quantiphi
Canada
- Full-time
…High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI…
Added 1 month ago
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Data Architect
Lantern
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…secure, governed foundations for analytics, machine learning, generative AI, and intelligent…
Added 1 month ago
Senior Data & AI Consultant
Lantern
Edmonton, AB · Toronto, ON
…scalable solutions that support analytics, machine learning, generative AI, and intelligent…
Added 1 month ago
Data Architect
Lantern
Calgary, AB · Edmonton, AB · Toronto, ON
…secure, governed foundations for analytics, machine learning, generative AI, and intelligent…
Added 1 month ago
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Staff AI Engineer
Safe Software
Remote, Canada
- $147,000 to $167,000 CAD / year
- Full-time
- Remote
Safe Software is looking for a Staff AI Engineer to design, build, and deploy production-grade AI systems across the organization.
Added 1 month ago
SDET Contractor
PlayStation Global
Waterloo, ON
We are looking for an experienced Software Development Engineer in Test (SDET) to help ensure the quality, reliability, and resilience of Agentic AI systems and backend services. This role…
Added 1 month ago
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Ingénieur(e) principal(e) en réseaux de puissance / Lead Power System Engineer
Eaton Corporation
Brossard, QC
- Full-time
Eaton's Electrical Engineering Services and Systems division is currently seeking a Lead Power System Engineer. This role is based in our Eaton Americas Innovation Center in Brossard,…
Added 1 month ago
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Staff Machine Learning Engineer, SecureAI
Okta
Toronto, ON
- $168,000 to $231,000 CAD / year
- Full-time
In this role, you will join the Agent Access Policies sub-team within Okta Secures AI as a Staff Machine Learning (ML) Engineer to advance Okta's authorization capabilities. By replacing…
Added 1 month ago
Staff Machine Learning Engineer, SecureAI
Okta
Toronto, ON
In this role, you will join the Agent Access Policies sub-team within Okta Secures AI as a Staff Machine Learning (ML) Engineer to advance Okta's authorization capabilities. By replacing…
Added 1 month ago
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AI Full Stack Developer
Synechron
Halifax, NS
- $120,000 to $125,000 CAD / year
- Full-time
We are seeking a Senior AI Full Stack Engineer to join a strategic technology initiative within client's Capital Markets. The successful candidate will help design and develop modern…
Added 1 month ago
MI
Sr. Engineer - AI Solutions
Magna International
Aurora, ON · Toronto, ON
- $102,500 to $124,700 CAD / year
- Full-time
…cost factors associated with the technology. The Sr. Research Engineer will plan, execute and coordinate R&D programs for/with internal and external R&D departments, (supplier) companies,…
Added 1 month ago
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Manager, Product Engineering & Development - Full-Stack Builder
Deloitte
Toronto, ON
- Full-time
…who builds. This is a hands-on role for a seasoned full-stack engineer who can shape a solution with a client in the morning and be in the codebase with the team in the afternoon. You'll…
Added 1 month ago
Senior Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
…worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems…
Added 1 month ago
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Hardware Development Engineer
Accuenergy Canada Inc
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
Design and develop circuit boards, embedded systems, and electronic components; leverage AI-driven EDA tools and generative design workflows to accelerate design iterations and improve…
Added 1 month ago
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Ingénieur structure (DTA) / DTA Stress Engineer
Capgemini Engineering
Montreal, QC
- $100,200 to $125,747 CAD / year
- Full-time
We are seeking a knowledgeable Stress Engineer with damage tolerance analysis and repair engineering experience. This role offers the opportunity for career growth in engineering as well as…
Added 1 month ago
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Interiors Integrator Engineer (Hybrid: Mirabel, Quebec)
Capgemini Engineering
Montreal, QC
- Full-time
Added 1 month ago
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In Service Project Engineer
Capgemini Engineering
Montreal, QC
- Full-time
Added 1 month ago
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Industrial Production Project engineer
Capgemini Engineering
Montreal, QC
- $44,951 to $98,074 CAD / year
- Full-time
Added 1 month ago
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Aerospace In Service Engineer - RFC
Capgemini Engineering
Montreal, QC
- $73,556 to $114,316 CAD / year
- Full-time
Added 1 month ago
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Soutien en service - Ingénieur de conception / In-Service Support - Design Engineer
Capgemini Engineering
Montreal, QC
- Full-time
Job Title - In-Service Support – Design Engineer

Amazon

Senior Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 16, 2026

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Senior Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
Key job responsibilities

- Design, deliver, and lead feature delivery end-to-end
- Contribute to defining the long-term technical roadmap of the team through architecture plans and yearly planning cycles
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to and own architectural decisions that balance innovation with operational excellence
- Mentor and grow other members of the team
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Design and implement agentic systems and security layers while contributing to the long-term technical roadmap. Collaborate with cross-functional teams to integrate generative AI into production systems and mentor engineering team members.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must have a proven track record of leading engineering teams and mentoring others.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Mentoring
Technical documentation
Security
Threat detection
Scalable systems
Agentic systems
Data processing
Leadership
Project management
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Amazon
Customer Service
Agentic Systems
Security
Threat Detection
Scalable Architecture
Generative AI
Large Language Models
Technical Roadmap
Mentoring
Design Patterns
Reliability
Engineering Processes
Product Management
UX Design
Operational Excellence
Data Processing
Cloud Computing
Software Engineering

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