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Added 3 months ago
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Senior Underground Transmission Line Engineer 2 - Grid
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
This position will offer you the ability to apply and expand your knowledge of underground transmission line engineering, including routing, duct bank configurations, manhole placement and…
Added 3 months ago
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R2026-297 Senior Software Engineer
Adelphi Group
Toronto, ON
- Full-time
5+ years of professional software engineering experience building and operating production systems.
Added 3 months ago
Programmer/Analyst, Web Developer (On-Call)
Okanagan College
Salmon Arm, BC · Penticton, BC · Vernon, BC · Kelowna, BC
University degree in the field of computer science, information systems, or software engineering, with a minimum of 2 years relevant work experience, or an equivalent combination of…
Added 3 months ago
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Senior Applied AI/ML Developer (AutoCAD & Civil 3D)
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
We are building the next generation of AI-powered design experiences for AutoCAD and Civil 3D. As a Senior Applied AI Developer, you will sit at the intersection of emerging AI technology…
Added 3 months ago
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Electrical Engineer
Stantec
Vancouver, BC
- Full-time
…Engineer/Designer. You will participate in the design of electrical systems for buildings, and evaluation, recommendation, and specification of engineered systems or products in compliance…
Added 3 months ago
Maintenance Contract Inspector
Government of Alberta
Peace River, AB
Systems Thinking: You will consider how work completed impacts various other groups/projects inside and outside of the Alberta Public Service.
Added 2 months ago
Commissioning Director
Aecon
Fredericton, NB
…position is responsible for leading all commissioning, testing, systems integration, readiness, and handover activities to ensure a safe and seamless transition from construction to full…
Added 3 months ago
Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
Added 2 months ago
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NPI Project Manager Team Lead
Ecolab Inc.
Calgary, AB
- Full-time
CoolIT Systems is seeking a Project Manager Team Lead to lead a team of NPI Project Managers while managing the successful execution of complex product development and continuous…
Added 2 months ago
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BIOS Senior/Lead Software Engineer
Arista Networks
Vancouver, BC
- Full-time
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take…
Added 3 months ago
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Expert/Principal Software Engineer
Arista Networks
Vancouver, BC
- Full-time
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take…
Added 2 months ago
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Senior/Lead Software Engineer
Arista Networks
Vancouver, BC
- Full-time
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take…
Added 3 months ago
Senior Mechanical Engineer
WF Group Inc.
Toronto, ON
Professional Engineer (P.E.) license or equivalent certification required
Added 3 months ago
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Intermediate Digital Hardware Design Engineer
Nokia
Canada
- Full-time
…development, and implementation of hardware, software, and systems including maintenance support. Supplies techno-economic consulting to clients. AR work is characterised by its detailed…
Added 3 months ago
Process/Project Engineer
Innophos
Port Maitland, ON
Must reside within reasonable commuting distance to the plant or are planning to relocate prior to starting work
Added 3 months ago
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Industrial Painter
Array Marketing
Toronto, ON · Scarborough, Ontario
- Contract
No two projects are the same. Combining award-winning design, engineering expertise, skilled craftsmanship, and state-of-the-art manufacturing technologies, we create highly customized…
Added 3 months ago
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Mechanical Stress Analyst
AtkinsRéalis
Mississauga, ON · Quebec, QC
- Full-time
Join one of Canada’s largest private sector nuclear engineering groups and help advance CANDU nuclear technology. As a Mechanical Engineer, you will contribute to the design and analysis of…
Added 3 months ago
Utility Data Analyst
Detect
Halifax, NS
…and technologies, and help shape the future of intelligent…
Added 3 months ago
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Senior Program Manager
Magna International
Concord, ON
- Full-time
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other…
Added 3 months ago
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Technical Leader, Mine Water
Stantec
Dartmouth, NS
- Full-time
Shape how Stantec approaches surface water management, mine water balances, and integrated water systems in high‑precipitation and cold‑climate environments
Added 2 months ago
Signalling Engineer
Mott MacDonald
Toronto, ON
Working within Mott MacDonald's Rail Systems practice, the successful candidate will be supported by senior signalling, systems engineering, testing and commissioning specialists across…
Added 3 months ago
Strategic Planning Consultant
Government of Alberta
Edmonton, AB
Supporting municipalities with public transportation infrastructure and water/wastewater systems.
Added 2 months ago
Sr. Technical Project Manager - IoT
Acuity Inc.
Brossard, QC
The role will manage projects from initiation through commercialization, ensuring alignment across Engineering, Product Management, Quality, Operations, Supply Chain, Manufacturing, and…
Added 2 months ago
Gestionnaire principal de projet technique
Acuity Inc.
Brossard, QC
Added 3 months ago
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Director, Accounting
OEG Inc.
Edmonton, AB
- Full-time
…in the heart of downtown Edmonton. The project was awarded Engineering News-Record’s 2020 Global Best Project Award in the Retail/Mixed-Use Development category. ICE District is home to a…

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Jul 29, 2026

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
- Design and deliver features end-to-end, from technical design through production deployment and operational support
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to architectural decisions that balance innovation with operational excellence
- Participate actively in code reviews, raising the quality bar for yourself and your teammates
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems with guidance from senior engineers
- Design and implement APIs and data models that support extensibility and long-term growth
- Build monitoring and alerting to ensure the reliability of the systems you own
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
- Experience with Large Language Model fundamentals, including prompt engineering, model evaluation, and integration of AI services into production applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design and implement agentic systems and security layers to support Customer Service agents at scale. Collaborate with cross-functional teams to integrate generative AI techniques into production systems while ensuring operational reliability.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Proficiency in at least one programming language and experience with full software development life cycles are essential.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Prompt engineering
API design
Data modeling
Debugging
Profiling
Code reviews
Operational excellence
Scalable architectures
Security
Threat detection

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Amazon
Customer Service
Agentic systems
Generative AI
Large Language Models
System design
Scalability
Security
Threat detection
API
Data modeling
Cloud computing
Operational excellence
Code reviews
Prompt engineering
Model evaluation
Debugging
Profiling
Software engineering best practices
Production deployment
Monitoring
Alerting
Technical documentation
Agile

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Work requirements

Jobs in Canada