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Added 1 month ago
TC
Machine Learning Engineer - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
information management systems and technology. Express Scripts Canada is a wholly owned subsidiary of Express Scripts, one of the largest pharmacy benefit management (PBM) companies in…
Added 3 months ago
Ingénieur(e) senior - systèmes avioniques/Senior Avionics Systems Engineer
SOGECLAIR
Mirabel, QC
Solid experience in the integration and certification of aviation systems.
Added 1 month ago
K
Supervisor (M) - Instrumentation, Control and Telecom
Kent
Sarnia, ON
- Full-time
Experience with engineering design software and document management systems.
Added 3 months ago
CH
Machine Learning Engineer - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
information management systems and technology. Express Scripts Canada is a wholly owned subsidiary of Express Scripts, one of the largest pharmacy benefit management (PBM) companies in…
Added 3 months ago
T
Communications Systems Engineer
Telesat
Ottawa, ON
- Full-time
As part of the Canadian Sales Engineering team, the Communication Systems Engineer is responsible for end-to-end design, costing, implementation, and ongoing support of advanced satellite…
Added 2 months ago
Commissioning Director
Aecon
Fredericton, NB
…position is responsible for leading all commissioning, testing, systems integration, readiness, and handover activities to ensure a safe and seamless transition from construction to full…
Added 3 months ago
Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
…experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and…
Added 2 months ago
AN
BIOS Senior/Lead Software Engineer
Arista Networks
Vancouver, BC
- Full-time
…advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our…
Added 3 months ago
A
Specialist, Engineering
API
Edmonton, AB
- Full-time
Support Computer System Validation (CSV) activities for equipment, automation systems, and associated software platforms.
Added 2 months ago
V
Senior Backend Engineer
Venn
Toronto, ON
- Full-time
…monopoly and are looking for modern tools that replace the legacy systems that have been their only option for over 100…
Added 3 months ago
S
Senior Full-Stack Engineer (Media Team)
Solink
Remote, Canada
- $115,837 to $173,755 CAD / year
- Full-time
- Remote
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 1 month ago
V
Senior Software Engineer
Voices
ON · Ontario, Canada
- Full-time
As a Senior Software Engineer, you’ll join a high-performing development organization working in cross-functional teams to design, build, and evolve modern full-stack systems that power…
Added 4 months ago
SS
Software Quality Engineer, AVP
State Street
Toronto, ON
- Full-time
…validation for complex Wealth workflows that span multiple systems and integration, and with a focus on strengthening automation…
Added 2 months ago
SI
Principal SerDes Systems Engineer
Synopsys Inc
Mississauga, ON
- Full-time
…learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future…
Added 5 months ago
LA
AI Engineer
LGS, an IBM Company
Montreal, Quebec
- Full-time
Software Architecture: Understanding of distributed systems architecture, microservices, APIs (e.g., REST).
Added 4 months ago
B
Professional Engineering - Air Systems/Pneumatics - Pool Posting
Bombardier
Dorval, Quebec
- Full-time
Act as a systems engineer and carry out pneumatics discipline activities
Added 4 months ago
P
Senior Frontend Engineer
Procurify
Remote, Canada
- $137,000 to $152,000 CAD / year
- Full-time
- Remote
Frontend Experience: 5+ years of professional experience in hands-on work across frontend systems, preferably in a SaaS environment.
Added 4 months ago
K
Senior Mechanical Engineer (New Build Design)
Kinectrics
Toronto, Ontario
- Full-time
Position: Senior Mechanical Engineer (New Build Design)
Added 4 months ago
KC
Lead Systems Designer/Engineer (Contingent)
Kepler Communications Inc.
Toronto, Ontario
- Full-time
As a Lead Satellite Systems Engineer, you will serve as a primary technical authority for satellite and space-system development programs, ensuring the integrity of system design,…
Added 4 months ago
S
Full Stack AI Engineer
Scispot
Remote, Canada
- $80,000 to $120,000 USD / year
- Full-time
- Remote
…We are building Scispot so life-saving science can move at software…
Added 4 months ago
CG
Senior/Expert Hardware Design Engineer - FPGA
CS GROUP
Montreal, Quebec
- Full-time
CS Group Canada is seeking a Senior/Expert Hardware Design Engineer with strong experience in video and audio systems to contribute the development and certification of automotive and…
Added 4 months ago
PI
Data Platform Engineer
Princeton IT Services, Inc
Toronto, Ontario
- Contract
Bachelor s degree (Master s preferred) in Computer Science, Software Engineering, Information Systems, or a related discipline.
Added 4 months ago
TN
Senior Database Engineer
The Nationwide Group
Markham, Ontario
- $140,000 to $165,000 CAD / year
- Full-time
Support integration across applications, APIs, and third-party systems.
Added 2 months ago
Drill and Blast Engineer
Thiess
Sudbury, ON
The Drill and Blast Engineer plays a vital role in the success and efficiency of the project, as their work directly impacts production, safety, cost control, and overall ore recovery. By…
Added 1 month ago
P
Senior Systems Engineer (Woodbridge, ON)
PerkinElmer
Woodbridge, ON
- Full-time
At Systems level, design, development and integration of GC and LC hardware, firmware, software, with an emphasis on GC systems.

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Jul 29, 2026

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
- Design and deliver features end-to-end, from technical design through production deployment and operational support
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to architectural decisions that balance innovation with operational excellence
- Participate actively in code reviews, raising the quality bar for yourself and your teammates
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems with guidance from senior engineers
- Design and implement APIs and data models that support extensibility and long-term growth
- Build monitoring and alerting to ensure the reliability of the systems you own
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
- Experience with Large Language Model fundamentals, including prompt engineering, model evaluation, and integration of AI services into production applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design and implement agentic systems and security layers to support Customer Service agents at scale. Collaborate with cross-functional teams to integrate generative AI techniques into production systems while ensuring operational reliability.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Proficiency in at least one programming language and experience with full software development life cycles are essential.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Prompt engineering
API design
Data modeling
Debugging
Profiling
Code reviews
Operational excellence
Scalable architectures
Security
Threat detection

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Amazon
Customer Service
Agentic systems
Generative AI
Large Language Models
System design
Scalability
Security
Threat detection
API
Data modeling
Cloud computing
Operational excellence
Code reviews
Prompt engineering
Model evaluation
Debugging
Profiling
Software engineering best practices
Production deployment
Monitoring
Alerting
Technical documentation
Agile

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