Find work in Canada.

329,901 jobs across our Canadian network. How we count

Jobs in Canada

Save this search

Added 2 months ago
Intermediate Full Stack Software Engineer
AltaML
Edmonton, AB
$90,000 to $110,000 CAD / year
Full-time
We are looking for a Full Stack Software Engineer who builds software in an AI-native way - someone who treats Claude and the latest agentic coding tools as a core part of their craft, not…
Added 17 days ago
AI Engineer - AI Platform Engineering
Royal Bank of Canada
Toronto, ON · Vancouver, BC
Full-time
Experience with LLM orchestration, prompt engineering, agentic AI systems, or AI infrastructure
Added 17 days ago
AI Engineer - Full Stack Agentic UX
Royal Bank of Canada
Toronto, ON · Vancouver, BC
Full-time
· Familiarity with AI/LLM-powered tools, prompt engineering, or agentic AI development patterns
Added 19 days ago
Senior GenAI Engineer/Lead
Capgemini
Montreal, QC
Implement optimization techniques including prompt engineering, fine-tuning, and Retrieval-Augmented Generation (RAG).
Added 1 month ago
AI Modeling Engineer
Palona AI
Toronto, ON
Full-time
We are looking for an applied AI Modeling Engineer to improve the intelligence, accuracy, safety, latency, and cost of Palona’s voice and multimodal agents. You will own problems across…
Added 1 month ago
Principal Engineer, Agentic Products & Workflows
Big Viking Games
Remote, Canada
Full-time · Remote
Big Viking Games is hiring a Principal Engineer, Agentic Products & Workflows to build the systems that make an AI-first game studio real.
Added 1 month ago
Software Engineer, Agent - Retail
Sierra
Toronto, Ontario
Full-time
Every engineer on the Retail Team is a product-led thinker; every PM on Retail is also tinkering and developing tangible prototypes; and every strategist on Retail is capable of owning an…
Added 5 months ago
AI Engineer
GEI Consultants, Inc.
Vaughan, ON
Full-time
The AI Engineer is responsible for the development of AI solutions, typically leveraging pretrained models and copilots, to support GEI’s priority digital and AI initiatives. This role…
Added 1 month ago
Machine Learning Engineer
exacare ai
Canada
Full-time
We are seeking a highly adaptable, creative, and well-rounded Machine Learning Engineer to join our team. You will own the end-to-end ML lifecycle, from dataset creation and foundational…
Added 10 days ago
Staff Security Engineer
Forma.ai
Toronto, ON
As a Staff Security Engineer, you will be a hands-on technical leader strengthening security across Forma's application, cloud infrastructure, development lifecycle, internal systems, and…
Added 1 month ago
QUALITY ENGINEER
Rockwell Automation
Cambridge, ON · Dundas, PE · Canada Cambridge (Dundas)
Full-time
Rockwell Automation is seeking a Quality Engineer to support our Cambridge, Ontario operations and play a key role in advancing operational quality across our Medium Voltage product lines.…
Added 21 days ago
Senior AI Engineer - Evisort AI
Workday
Vancouver, BC · Toronto, ON · Canada, BC, Vancouver
Full-time
As a Senior AI Engineer, your primary focus will be building AI features and intelligent agents specifically for the Contract Lifecycle Management (CLM) domain, though you will also be…
Added 1 month ago
Customer Experience Engineer
Elation Health
Canada
Full-time
…workflows so automatically that colleagues assume you are an engineer even if you aren’t. If that sounds like you, this role turns that problem-solving instinct into your core…
Added 1 month ago
Applied Data Scientist, Finance AI Evaluation & Datasets
Innodata Inc.
Canada
$210,000 to $245,000 CAD / year
Full-time
…Scientist (shapes evaluation methodology), an AI/ML Research Engineer (builds training and evaluation infrastructure), and Language Data Scientists (run annotation at scale), making sure…
Added 21 days ago
AI Engineer - Full Stack Agentic UX
RBC
Vancouver, BC · Toronto, ON
Full-time
· Familiarity with AI/LLM-powered tools, prompt engineering, or agentic AI development patterns
Added 21 days ago
AI Engineer - AI Platform Engineering
RBC
Vancouver, BC · Toronto, ON
Full-time
Experience with LLM orchestration, prompt engineering, agentic AI systems, or AI infrastructure
Added 1 month ago
Software Engineer, Integrations
Cohere
Remote, Canada
Full-time · Remote
You have a background in evaluating agentic systems (ideal), or at minimum know what an eval is and are comfortable with prompt engineering and tool-description tuning.
Added 1 month ago
Software Engineer AI - Multiple Levels
Diligent Corporation
Vancouver, BC
As a Software Engineer on Diligent's Platform AI team, you'll help design, build, and operate the core services that power AI-driven capabilities across Diligent's global product suite.…
Added 1 month ago
Principal Cloud Security Engineer
BMO
Toronto, ON · BMOPLACE
Full-time
We are seeking an enthusiastic and passionate professional for a Senior Cloud, AI & Data Security Engineer role who wants to design and implement security solutions for systems and services…
Added 2 months ago
Founding AI Engineer
Paires
Remote, Canada
$230,000 to $370,000 CAD / year
Full-time · Remote
We are hiring our Founding AI Engineer to own the agent layer of an AI-first fundraising platform: the conversational agents that run our warm outreach and investor relationships, and the…
Added 2 months ago
(CAN) Quality Engineer III
Walmart Canada
Mississauga, ON
Full-time
2+ years of Prompt engineering for data quality rule generation
Added 1 month ago
Staff AI Engineer
Maple
Toronto, ON
Full-time
We're looking for a Staff AI Engineer to help our engineering teams build, evaluate, and scale AI features across the product - and set the bar for what great looks like.
Added 1 month ago
Senior Solutions Principal
Dell Technologies
Toronto, ON
Full-time
…experimentation, model training/deployment, RAG pipeline development, prompt engineering) and tools/languages such as Python, Spark, notebooks, and ML frameworks (e.g., scikit-learn,…
Added 1 month ago
Staff Engineer (AI & Engineering)
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
We are looking for a Staff Engineer, AI & Engineering who can bridge deep software engineering expertise with practical AI implementation. This role is ideal for a senior technical leader…
Added 9 days ago
AI Software Engineer
SS&C Technologies
Toronto, ON · Mississauga, ON
Full-time
…Artificial Intelligence, and we're looking for an experienced AI Engineer to help lead that…

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Jul 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
- Design and deliver features end-to-end, from technical design through production deployment and operational support
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to architectural decisions that balance innovation with operational excellence
- Participate actively in code reviews, raising the quality bar for yourself and your teammates
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems with guidance from senior engineers
- Design and implement APIs and data models that support extensibility and long-term growth
- Build monitoring and alerting to ensure the reliability of the systems you own
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
- Experience with Large Language Model fundamentals, including prompt engineering, model evaluation, and integration of AI services into production applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

Apply About employer

More about this job

Responsibilities

Design and implement agentic systems and security layers to support Customer Service agents at scale. Collaborate with cross-functional teams to integrate generative AI techniques into production systems while ensuring operational reliability.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Proficiency in at least one programming language and experience with full software development life cycles are essential.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Prompt engineering
API design
Data modeling
Debugging
Profiling
Code reviews
Operational excellence
Scalable architectures
Security
Threat detection

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Amazon
Customer Service
Agentic systems
Generative AI
Large Language Models
System design
Scalability
Security
Threat detection
API
Data modeling
Cloud computing
Operational excellence
Code reviews
Prompt engineering
Model evaluation
Debugging
Profiling
Software engineering best practices
Production deployment
Monitoring
Alerting
Technical documentation
Agile

Report this job