Jobs in Canada

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Added 3 months ago
TG
Systems Engineer, Patch Management (12 month contract)
TMX Group
Toronto, Ontario
- $110 to $120 CAD / hour
- Full-time
We are seeking a Systems Engineer to join our team for a 12-month contract. In this role, you will be responsible for architecting, testing, and executing enterprise-wide software updates…
Added 1 month ago
AI and Data - Manager - AI Engineer
EY
Toronto, ON
As AI Engineer, you will design and build production-grade AI and agentic AI solutions that solve real business problems for EY's clients. You are the core builder on the delivery team,…
Added 3 months ago
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Senior Machine Learning Engineer
EvenUp
Toronto, Ontario
- $196,000 to $265,000 USD / year
- Full-time
We're looking for a Senior Machine Learning Engineer to help build the models and systems powering Piai™, our proprietary claims-intelligence platform. You'll work across the ML stack -…
Added 2 months ago
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Legal Engineer - French Speaking
Legora
Toronto, ON
- Full-time
…navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity…
Added 3 months ago
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Senior Data Engineer
iQmetrix
Regina, Saskatchewan
- Full-time
The Senior Data Engineer will design, build, and improve the data platform capabilities that power analytics, embedded reporting, operational data products, and AI-ready datasets.
Added 4 months ago
B&
Electrical Project Engineer - Substation
Black & Veatch
Markham, Ontario
- Full-time
…fast-growth technology-led arena of advanced manufacturing, and generative AI computing including gigafactories, bio/ag tech, data centers and distributed infrastructure. By joining our…
Added 3 months ago
I
Senior Data Engineer
iQmetrix
Winnipeg, Manitoba
- Full-time
The Senior Data Engineer will design, build, and improve the data platform capabilities that power analytics, embedded reporting, operational data products, and AI-ready datasets.
Added 3 months ago
I
Senior Data Engineer
iQmetrix
Vancouver, British Columbia
- Full-time
The Senior Data Engineer will design, build, and improve the data platform capabilities that power analytics, embedded reporting, operational data products, and AI-ready datasets.
Added 3 months ago
I
Senior Data Engineer
iQmetrix
Toronto, Ontario
- Full-time
The Senior Data Engineer will design, build, and improve the data platform capabilities that power analytics, embedded reporting, operational data products, and AI-ready datasets.
Added 3 months ago
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Analyste de données / Data Scientist
Genetec
Remote, Canada
- Full-time
- Remote
Expérience avec l’IA générative, les grands modèles linguistiques (LLM), la génération augmentée par la recherche (RAG) ou les assistants IA
Added 3 months ago
Software Development Engineer, Alexa Connections
Amazon
Toronto, ON
…our dynamic Alexa Connections team as a Software Development Engineer, and lead futuristic initiatives that will shape the next generation of intelligent, conversational experiences. In…
Added 2 months ago
Power Platform & Copilot Studio Architect
Softchoice
Toronto, ON · Ottawa, ON · Nova Scotia, Nova · Calgary, AB · Oakville, ON
Deep expertise in Microsoft Copilot Studio: agent design, generative orchestration, knowledge sources, custom actions/tools, channels, analytics, and M365 Copilot extensibility.
Added 3 months ago
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Senior / Staff Research Engineer, Simulation Assets & Content Systems
Waabi
Toronto, ON
- $155,000 to $269,000 USD / year
- Full-time
…traditional mesh/material assets, neural representations, and generative-model outputs. Ownership of design decisions ranging from formats and compression, to streaming, and cross-renderer…
Added 4 months ago
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Principal Software Engineer (Platform)
Eyeline
Vancouver, British Columbia
- $187,000 to $250,000 CAD / year
- Full-time
The Principal Software Engineer (Platform) provides the team with deep technical insight into the details of building modern production pipelines using USD and Houdini as a backbone. They…
Added 4 months ago
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Software Engineer (Full Stack)
Citylitics
Toronto, Ontario
- $120,000 to $140,000 CAD / year
- Full-time
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their…
Added 4 months ago
JC
Senior Machine Learning Engineer
Jumio Corporation
Montreal, Quebec
- Full-time
We're looking for a Senior Machine Learning Engineer with strong computer vision expertise to join our Biometrics team. You'll ramp up on the biometrics domain while contributing to the…
Added 3 months ago
Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
…customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems…
Added 4 months ago
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Full Stack AI Engineer
Scispot
Remote, Canada
- $80,000 to $120,000 USD / year
- Full-time
- Remote
Added 1 month ago
EI
Thermal Mechanical Engineer
Ecolab Inc.
Calgary, AB
- Full-time
We are looking for a Thermal Mechanical Engineer to join our team, reporting directly to the Thermal Mechanical Engineering Manager. In this key role, you will lead the design and…
Added 1 month ago
EI
Manufacturing Engineer
Ecolab Inc.
Calgary, AB
- Full-time
We have an opportunity for a Manufacturing Engineer to join our team in Calgary, Alberta. In this role, you will work closely with our manufacturing and design teams as well as our…
Added 3 months ago
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Manufacturing Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
We have an opportunity for a Manufacturing Engineer to join our team in Calgary, Alberta. In this role, you will work closely with our manufacturing and design teams as well as our…
Added 3 months ago
E
Thermal Mechanical Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
We are looking for a Thermal Mechanical Engineer to join our team, reporting directly to the Thermal Mechanical Engineering Manager. In this key role, you will lead the design and…
Added 4 months ago
C
Senior API Automation Test Engineer
Cognizant
Toronto, Ontario
- $65,000 to $90,000 CAD / year
- Full-time
We are seeking a Senior Automation Test Engineer with strong Java Programming skills to design, develop, and maintain automated testing frameworks. The role focuses on designing,…
Added 4 months ago
C
Jr Data Engineer - Custom Solutions
Citylitics
Toronto, Ontario
- $70,000 to $80,000 CAD / year
- Full-time
We're looking for a skilled and enthusiastic Junior Data Engineer to join our growing team! We're a close-knit group building and maintaining mission-critical data products, and we need…
Added 2 months ago
Senior Manager, Information Compliance – AI Governance & Privacy
master-TMS
Toronto, ON

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Jul 29, 2026

Original job description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities
- Design and deliver features end-to-end, from technical design through production deployment and operational support
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to architectural decisions that balance innovation with operational excellence
- Participate actively in code reviews, raising the quality bar for yourself and your teammates
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems with guidance from senior engineers
- Design and implement APIs and data models that support extensibility and long-term growth
- Build monitoring and alerting to ensure the reliability of the systems you own
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
- Experience with Large Language Model fundamentals, including prompt engineering, model evaluation, and integration of AI services into production applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design and implement agentic systems and security layers to support Customer Service agents at scale. Collaborate with cross-functional teams to integrate generative AI techniques into production systems while ensuring operational reliability.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Proficiency in at least one programming language and experience with full software development life cycles are essential.

Skills

Software development
System design
Architecture
Generative AI
Large language models
Prompt engineering
API design
Data modeling
Debugging
Profiling
Code reviews
Operational excellence
Scalable architectures
Security
Threat detection

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Amazon
Customer Service
Agentic systems
Generative AI
Large Language Models
System design
Scalability
Security
Threat detection
API
Data modeling
Cloud computing
Operational excellence
Code reviews
Prompt engineering
Model evaluation
Debugging
Profiling
Software engineering best practices
Production deployment
Monitoring
Alerting
Technical documentation
Agile

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