Jobs in Canada

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Added 2 months ago
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Technicien(ne) service automatisation du bâtiment
Siemens
Montreal, QC
- Full-time
Advises Account Engineer on equipment required and time estimation for replacement parts following service visits
Added 2 months ago
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Director Data Engineering
McKesson
Mississauga, ON
- Full-time
Proven experience in architecting AI-First Data Platforms, leveraging Generative AI to automate data curation workflows and implementing RAG-ready architectures that serve both structured…
Added 2 months ago
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Ingénieur analytique d’entreprise
EXFO
Quebec, QC
- Full-time
Technologies d’IA générative et outils de développement assistés par l’IA.
Added 2 months ago
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Business Intel Engineer, WW Promotions and Events Data and Insights
Amazon
Vancouver, BC
- Full-time
This role requires a hands-on engineer, with high learn and be curious, that is able to invest, simplify, and deliver for their customers. We are looking for a person with broad analytical…
Added 2 months ago
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Fitch Group
Toronto, ON
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Added 2 months ago
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Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
- Full-time
…customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems…
Added 2 months ago
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Software Development Engineer, WW Deals & Promotions
Amazon
Vancouver, BC
- Full-time
…Amazon shoppers around the globe? As a Software Development Engineer II on our WW Deals and Promotions team in Vancouver, you'll have the opportunity to do just…
Added 2 months ago
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Sr. Full Stack Data Science Engineer
TD
Toronto, ON · Montreal, QC
- Full-time
AI & ML: Predictive Analytics, Natural Language Processing (NLP), Supervised and Unsupervised Learning, leveraging Generative AI tools and APIs, Model Development and Deployment,…
Added 2 months ago
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Senior Full Stack Engineer, AI
Big Viking Games
Remote, Canada
- Full-time
- Remote
Big Viking Games is hiring a Senior Full Stack Engineer to build AI-enabled products, workflows, tools, and systems that help turn creative direction into production-ready game content at…
Added 2 months ago
Software Engineer, Full-Stack Applications, Associate Director
Fitch Group
Toronto, ON
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Added 2 months ago
Lead Software Engineer, Full-Stack Applications - Innovation Teams
Fitch Group
Toronto, ON
Lead Software Engineer, Full-Stack Applications – Innovation Teams
Added 2 months ago
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AWS Connect Engineer
Accenture
Toronto, ON
- Full-time
As an AWS Connect Engineer, you will lead the design, implementation, and optimization of AWS Connect solutions to support enterprise cloud transformation and AI-driven initiatives. You…
Added 2 months ago
TA
Machine Learning Engineer (with Vertex AI Experience)
Tiger Analytics
Canada
- Full-time
Tiger Analytics is looking for a skilled and innovative Machine Learning Engineer with hands-on experience in Google Cloud Platform (GCP) and Vertex AI to design, build, and deploy scalable…
Added 2 months ago
A
Principal Engineer - Gen AI training and inferencing
AMD
Markham, ON
- $192,000 to $288,000 USD / year
- Full-time
The AI Models and Applications team at AMD is looking for a specialized Principal level engineer who is passionate about enabling innovative and efficient Generative AI training/inferencing…
Added 2 months ago
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Senior Software Engineer I
Thomson Reuters
Toronto, ON
- Full-time
We're looking for a Senior Software Engineer to join the CoCounsel Applications team and play a hands-on role in building and evolving our external integration strategy leveraging MCP and…
Added 2 months ago
TR
Staff Software Engineer I
Thomson Reuters
Toronto, ON
- Full-time
We're looking for a Lead Engineer to join the CoCounsel Application Experience team and play a hands-on technical leadership role in building and evolving our core product experiences. In…
Added 2 months ago
Java Developer
Capgemini
Montreal, QC
We're seeking a Java Engineer to join our Firm Market Risk Technology team. In this role, you will develop and enhance the Firm's Market Risk Platform.
Added 2 months ago
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Application Specialist, Automation and Industrial Networking
Siemens
Edmonton, AB
- Full-time
Siemens Digital Industries is looking for a highly skilled and motivated Application Engineer / Specialist – Automation and Industrial Networking to join our Sales Acceleration Team. As a…
Added 2 months ago
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Application Specialist, Automation and Industrial Networking
Siemens
Calgary, AB
- Full-time
Siemens Digital Industries is looking for a highly skilled and motivated Application Engineer / Specialist – Automation and Industrial Networking to join our Sales Acceleration Team. As a…
Added 2 months ago
S
Application Specialist, Automation and Industrial Networking
Siemens
Vancouver, BC
- Full-time
Siemens Digital Industries is looking for a highly skilled and motivated Application Engineer / Specialist – Automation and Industrial Networking to join our Sales Acceleration Team. As a…
Added 2 months ago
S
Application Specialist, Automation and Industrial Networking
Siemens
Quebec, QC
- Full-time
Siemens Digital Industries is looking for a highly skilled and motivated Application Engineer / Specialist – Automation and Industrial Networking to join our Sales Acceleration Team. As a…
Added 2 months ago
S
Application Specialist, Automation and Industrial Networking
Siemens
Oakville, ON
- Full-time
Siemens Digital Industries is looking for a highly skilled and motivated Application Engineer / Specialist – Automation and Industrial Networking to join our Sales Acceleration Team. As a…
Added 2 months ago
S
Application Specialist, Automation and Industrial Networking
Siemens
Montreal, QC
- Full-time
Siemens Digital Industries is looking for a highly skilled and motivated Application Engineer / Specialist – Automation and Industrial Networking to join our Sales Acceleration Team. As a…
Added 2 months ago
Senior Forward Deployed Engineer (Gemini Enterprise)
Artefact North America
Montreal, QC
Artefact is looking for a Senior Deployed AI Engineer specialized in Gemini Enterprise and the Google AI stack: an engineer who works embedded with our clients and takes AI products from…
Added 2 months ago
Senior, AI & Agentic Engineer
Artefact North America
Montreal, QC
Examples: Claude Certified Developer – Foundations (Anthropic), Google Cloud Professional Machine Learning Engineer, Google Cloud Generative AI Leader, Microsoft Azure AI Engineer…

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Aug 18, 2026

Original job description

Description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities

Design and deliver features end-to-end, from technical design through production deployment and operational support
Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
Contribute to architectural decisions that balance innovation with operational excellence
Participate actively in code reviews, raising the quality bar for yourself and your teammates
Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
Integrate emerging technologies, particularly generative AI and large language models, into production systems with guidance from senior engineers
Design and implement APIs and data models that support extensibility and long-term growth
Build monitoring and alerting to ensure the reliability of the systems you own
Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About The Team

Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
Experience with Large Language Model fundamentals, including prompt engineering, model evaluation, and integration of AI services into production applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

Company - Amazon Canada Fulfillment Services, ULC

Job ID: A10487480

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More about this job

Responsibilities

Design and implement agentic systems and security layers to enhance customer service experiences using generative AI. Deliver end-to-end features from technical design through production deployment and operational support.

Requirements

Requires 3+ years of professional software development experience and 2+ years of system design or architecture experience. Proficiency in at least one programming language and familiarity with LLM fundamentals is preferred.

Skills

Software development
System design
Architecture
Generative AI
Large Language Models
API design
Data modeling
Prompt engineering
Model evaluation
Scalable architectures
Code review
Technical documentation
Monitoring and alerting
Debugging
Profiling

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life & AD&D insurance
Deferred Profit Sharing Plan (DPSP)
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Generative AI
Large Language Models
LLM
Prompt Engineering
System Architecture
API
Data Models
Scalability
SDLC
Code Reviews
Source Control Management
Threat Detection
Agentic Systems
Operational Excellence
Technical Design
Production Deployment
Monitoring
Alerting
Profiling
Debugging

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